Support agents have all controls to review and accept returns. With Return Profiling™, returns can be authorized automatically. No more need for manual intervention to manage Returns Material Authorization (RMA) at scale.
Returns are authorized automatically with basic controls like order number, email address and return period. Default authorization is ideal for retail brands that have to accept returns for refund or exchange. Customers will receive an authorization and shipping label on-demand.
You can define an unlimited number of Return Profiling™ rules that are checked dynamically when the customer initiates a return. Based on the validation of these rules, returns are automatically authorized, rejected, or staged for manual review by a support agent.
Support agents have all controls to review and accept returns manually. Agents can adjust the return details, change the default return center destination, select the appropriate carrier service, and add notes for customers or team members.
Use predefined system attributes to set up Return Profiling™ rules for automated authorization.
Define flexible custom attributes to set up Return Profiling™ rules for automated authorization.
Define return reasons for each return policy and use them for defining Return Profiling™ rules.
Keep customers and external systems informed with automated status updates via email and API.
Many of us know the abbreviation RMA but what does it stand for?
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.