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Authorize a return

Smart gatekeeping controls the inflow of returns

Manage customer expectations with accepting a return and communicating the expected resolution. Authorize returns manually or define Return Profiling™ rules to automate Return Material Authorization at scale.

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12Return makes Return Material Authorization personal, fast, and accurate.

Support agents have all controls to review and accept returns. With Return Profiling™, returns can be authorized automatically. No more need for manual intervention to manage Returns Material Authorization (RMA) at scale.

Default Authorization

Returns are authorized automatically with basic controls like order number, email address and return period. Default authorization is ideal for retail brands that have to accept Returns & Exchanges. Customers will receive a shipping label on-demand.

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Authorization Automation

You can define an unlimited number of Return Profiling™ rules that are checked dynamically when the customer initiates a return. Based on the validation of these rules, returns are automatically authorized, rejected, or staged for manual review and authorization by a support agent. Automation has been designed for warranty returns.

Manual Authorization

Support agents have all controls to review and accept returns manually. During the authorization, agents can adjust the return details, change the default return center destination, select the appropriate carrier service, and add notes for customers or team members.

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Flexibility included!

System Attributes

Use predefined system attributes to set up Return Profiling™ rules for automated authorization.

Custom Attributes

Define flexible custom attributes to set up Return Profiling™ rules for automated authorization.

Return Reasons

Define return reasons for each return policy and use them for defining Return Profiling™ rules.

Status Updates

Keep customers and external systems informed with automated status updates via email and API.

Better decisions reduce time and costs. 

Reduced Admin Errors
Reduced Response Time
Improved Data Accuracy

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