Automation Rules for the returns process

In the returns management process, several decisions need to be made for a fast, efficient, and effective returns process with minimal manual intervention and delay. Automation Rules automate the key decisions in the returns process.
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Return Profiling

Return Profiling automates the authorization of a return. You can define smart rules that automate when products and returns are authorized and against what conditions.

Here are some things you can do with automation when a return is created:

  • Define if a product is in-warranty based on a date that has been entered by the customer and that is validated against a warranty period;
  • Dynamically flag products as non-returnable when entered for a return;
  • Dynamically add service-costs.

Dynamic Routing

Dynamic Routing automates logistics planning. You can already define smart logistics plans that automate where returns are shipped to and how.

Here are some things you can do with automation when a return is authorized for shipping:

  • Define if and calculate how much shipping costs should be paid by the customer.

Settlement Planning

Settlement Planning automates the resolution of returns. You can define smart rules that automate how returns are settled with the customer.

Here are some things you can do with automation when a return is completed for settlement:

  • Calculate the final refund amount based on the physical condition (grade) of the product as registered in the receiving process in the warehouse;
  • Calculate the final refund amount by deducting shipping costs that should be paid by the customer.

Revalue Optimizing

Revalue Optimizing automates the disposition of returned products. You can define product grading rules that automate how returned products should be handled to recover the product value.

Here are some things you can do with automation when a return is received in the warehouse:

  • Define if a product is in-warranty based on a date that has been entered by the operator and that is validated against a warranty period;
  • Calculate if product disposition is feasible based on a financial trade-off between recovery value and disposition costs.

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