About us

I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products that needed receiving, screening, and storage before return-to-vendor. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realized that returns management software is the third piece to solve the returns puzzle.

We started to develop software for a problem that is often underestimated or ignored. From day one we knew that 2 things would be fundamental for building a future-proof solution: 1) the returns process always starts at the customer, and 2) the reverse supply chain spans multiple processes that are executed by different actors and systems. So, 12Return should be a customer-centric and open platform that allows all actors in the reverse supply chain to work together. In the meantime much has changed and returns are everywhere. Three global trends, direct-to-customer commerce, the subscription economy, and the circular economy all lead to product returns. Companies that sell products need to be prepared for product returns and need a reverse supply chain. We are dedicated to help them.

We are 1. 2. Return.

We have been there too

So we decided to act

On a mission

WHY

We value the importance of product returns

HOW

We believe the supply chain should transform

WHAT

We do to help companies make this transition

Sustainable Development Goals

Supporting target 9.4

Supporting target 12.5

Supporting target 12.6

A mission that is recognized

Company

12Return

ReturnDock

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