I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products which we then returned to OEMs or repair vendors to recover the product value for a new value chain. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realised that returns management software is the third piece to solve the returns puzzle.
Returns Management Platform, Products, and Program
To transform the supply chain to be circular
We value the importance of product returns
Products that are not used or cannot be used (anymore) still have a value that should not get lost.
We believe the supply chain should transform
Every company that sells products needs to allow their customers to return these products to a new value chain. To do so, these companies need a friendly, reliable and efficient returns management process that support return-cycles in their supply chain.
We do to make this transition
In 2014 we have developed the Return-to-Settlement business process and launched the 12Return Reverse Supply Chain Platform for companies to implement and operate a reverse supply chain in a customer centric and circular economy.