We are 1. 2. Return.

I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products which we then returned to OEMs or repair vendors to recover the product value for a new value chain. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realised that returns management software is the third piece to solve the returns puzzle.