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We are 1. 2. Return.

We have been there too

Founder Message

I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products which we then returned to OEMs or repair vendors to recover the product value for a new value chain. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realised that returns management software is the third piece to solve the returns puzzle.

So we decided to act

Returns Management Platform, Products, and Program
We started to develop software for a problem that is often underestimated or ignored. From day one we knew that 2 things would be fundamental for building a future-proof solution: 1) the returns process always starts at the customer, and 2) the reverse supply chain spans multiple processes that are executed by different actors and systems. So, 12Return should be a customer-centric and open solution that allows all actors in the reverse supply chain to work together. On the way we learnt that we need to help companies with more than software. That is why we also bring in the lessons learned from our days in the field. The circle has been closed.

On a mission

To transform the supply chain to be circular
1

Why

We value the importance of product returns

Products that are not used or cannot be used (anymore) still have a value that should not get lost.
2

How

We believe the supply chain should transform

Every company that sells products needs to allow their customers to return these products to a new value chain. To do so, these companies need a friendly, reliable and efficient returns management process that support return-cycles in their supply chain.
3

What

We do to make this transition

In 2014 we have developed the Return-to-Settlement business process and launched the 12Return Reverse Supply Chain Platform for companies to implement and operate a reverse supply chain in a customer centric and circular economy.
A mission that is recognized
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12Return

The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.

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