I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products that needed receiving, screening, and storage before return-to-vendor. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realized that returns management software is the third piece to solve the returns puzzle.
Reverse Supply Chain Platform
To transform the supply chain to be circular
Products that are not used or cannot be used (anymore) still have a value that should not get lost.
Every company that sells products needs to allow their customers to return these products to a new value chain. To do so, these companies need a friendly, reliable and efficient returns management process that support return-cycles in their supply chain.
In 2014 we have launched the 12Return Reverse Supply Chain Platform for companies to implement and operate a reverse supply chain in a customer centric and circular economy.
12Return wants to contribute to the United Nations Sustainable Development Goals.
By 2030, upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities.
By 2030, substantially reduce waste generation through prevention, reduction, recycling, and reuse.
Encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle.