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CUSTOMER RETURNS

Offer a better customer experience in any channel where customers return products.

OPERATIONS

Run efficient operations in your in-house or outsourced warehouse.

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12Return Stef de Bont Hannie Verhoeven Fotograaf-001

We are 1. 2. Return.

We have been there too

Founder Message

I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products that needed receiving, screening, and storage before return-to-vendor. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realized that returns management software is the third piece to solve the returns puzzle.

So we decided to act

Reverse Supply Chain Platform

We started to develop software for a problem that is often underestimated or ignored. From day one we knew that 2 things would be fundamental for building a future-proof solution: 1) the returns process always starts at the customer, and 2) the reverse supply chain spans multiple processes that are executed by different actors and systems. So, 12Return should be a customer-centric and open platform that allows all actors in the reverse supply chain to work together. In the meantime much has changed and returns are everywhere. Three global trends, direct-to-customer commerce, the subscription economy, and the circular economy all lead to product returns. Companies that sell products need to be prepared for product returns and need a reverse supply chain. We are dedicated to help them.

On a mission

To transform the supply chain to be circular

WHY

We value the importance of product returns

Products that are not used or cannot be used (anymore) still have a value that should not get lost.

HOW

We believe the supply chain should transform

Every company that sells products needs to allow their customers to return these products to a new value chain. To do so, these companies need a friendly, reliable and efficient returns management process that support return-cycles in their supply chain.

WHAT

We do to help companies make this transition

In 2014 we have launched the 12Return Reverse Supply Chain Platform for companies to implement and operate a reverse supply chain in a customer centric and circular economy.

Sustainable Development Goals

12Return wants to contribute to the United Nations Sustainable Development Goals.

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Supporting target 9.4

By 2030, upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities.

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Supporting target 12.5

By 2030, substantially reduce waste generation through prevention, reduction, recycling, and reuse.

Supporting target 12.6

Encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle.

A mission that is recognized

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