About us

I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products which we then returned to OEMs or repair vendors to recover the product value for a new value chain. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realised that returns management software is the third piece to solve the returns puzzle.

We started to develop software for a problem that is often underestimated or ignored. From day one we knew that 2 things would be fundamental for building a future-proof solution: 1) the returns process always starts at the customer, and 2) the reverse supply chain spans multiple processes that are executed by different actors and systems. So, 12Return should be a customer-centric and open solution that allows all actors in the reverse supply chain to work together. On the way we learnt that we need to help companies with more than software. That is why we also bring in the lessons learned from our days in the field. The circle has been closed.

Platform

Products

Program

For any return

For any business function

Platform

Products

Program

For any return

For any business function

We are 1. 2. Return.

We have been there too

So we decided to act

On a mission

Why

How

What

12Return

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