We started to develop software for a problem that is often underestimated or ignored. From day one we knew that 2 things would be fundamental for building a future-proof solution: 1) the returns process always starts at the customer, and 2) the reverse supply chain spans multiple processes that are executed by different actors and systems. So, 12Return should be a customer-centric and open platform that allows all actors in the reverse supply chain to work together. In the meantime much has changed and returns are everywhere. Three global trends, direct-to-customer commerce, the subscription economy, and the circular economy all lead to product returns. Companies that sell products need to be prepared for product returns and need a reverse supply chain. We are dedicated to help them.
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