Stef de Bont

Lately, it has been all over the news. The monster of on-line retail: Returns The first question is if returns really are a monster or just a fact of life …

Logistics is all about supplying the right quantity of products to the customer at the right time, at the right costs, and in the right condition. Logistics is undergoing a …

Dear customer, Today marks an important day in the history of 12Return. Today we have completed the transition to "The new 12Return" that was first released on 5 October 2014 …

According to Google, there is a daily average of 100 searches for the question "What does RMA stand for". It looks like many people are familiar with the term RMA …

This week I attended the first World Circular Economy Forum in Helsinki. It has been confirmed that the 2019 version of the forum will be held in Finland again. The …

Companies that sell products likely deal with returns as well. In fact many companies deal with multiple return flows. The first flow, customer returns, is not such a problem anymore …

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

The Reverse Supply Chain has been around for years and every company that deals with returns has some kind of process for that. It is an interesting question who in …

Recently there has been a lot of debate about the fact that product returns are far from being sustainable. Many will say that returns are not sustainable at all and …