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Stef de Bont

Recent Posts by Stef de Bont:

by Stef de Bont, on Mar 11, 2021 5:09:11 PM

Direct-to-Consumer commerce is booming. Volumes are exploding and the number of returns grows too. But it is not just the volume of returns that causes a headache. Do you recognize …

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Topics:returns managementreverse supply chain

by Stef de Bont, on Dec 24, 2020 12:21:09 PM

At the end of 2020 we like to send you an update about what has happened at 12Return in 2020 and what will happen early 2021. The team at 12Return …

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Topics:customer journey

by Stef de Bont, on Nov 11, 2020 11:53:52 AM

The upcoming peak season will be the busiest in history. The global Covid-19 pandemic forces people to buy online. E-commerce is booming and so will be the shipments to handle, …

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Topics:returns managementreverse logisticsproduct returnsecommerce

by Stef de Bont, on Jul 18, 2019 4:31:03 PM

Lately, it has been all over the news. The monster of on-line retail: Returns The first question is if returns really are a monster or just a fact of life …

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Topics:returns managementreverse supply chainreverse logisticscustomer journeyreturn policy

by Stef de Bont, on Sep 4, 2017 8:55:28 PM

Logistics is all about supplying the right quantity of products to the customer at the right time, at the right costs, and in the right condition. Logistics is undergoing a …

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Topics:reverse supply chainreverse logisticsreverse logistics softwarerma portal

by Stef de Bont, on Aug 9, 2017 11:37:25 PM

Dear customer, Today marks an important day in the history of 12Return. Today we have completed the transition to "The new 12Return" that was first released on 5 October 2014 …

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Topics:About Returns

by Stef de Bont, on Jun 28, 2017 8:48:44 AM

According to Google, there is a daily average of 100 searches for the question "What does RMA stand for". It looks like many people are familiar with the term RMA …

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Topics:returns managementproduct returnsreturn policy

by Stef de Bont, on Jun 7, 2017 9:57:43 PM

This week I attended the first World Circular Economy Forum in Helsinki. It has been confirmed that the 2019 version of the forum will be held in Finland again. The …

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Topics:product returnscircular economy

by Stef de Bont, on Jun 7, 2017 9:53:53 PM

Companies that sell products likely deal with returns as well. In fact many companies deal with multiple return flows. The first flow, customer returns, is not such a problem anymore …

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Topics:returns managementreturn-to-vendor

by Stef de Bont, on Jun 7, 2017 9:51:22 PM

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

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Topics:returns management