Stef de Bont

At the end of 2020 we like to send you an update about what has happened at 12Return in 2020 and what will happen early 2021. The team at 12Return …

The upcoming peak season will be the busiest in history. The global Covid-19 pandemic forces people to buy online. E-commerce is booming and so will be the shipments to handle, …

Lately, it has been all over the news. The monster of on-line retail: Returns The first question is if returns really are a monster or just a fact of life …

Logistics is all about supplying the right quantity of products to the customer at the right time, at the right costs, and in the right condition. Logistics is undergoing a …

Dear customer, Today marks an important day in the history of 12Return. Today we have completed the transition to "The new 12Return" that was first released on 5 October 2014 …

According to Google, there is a daily average of 100 searches for the question "What does RMA stand for". It looks like many people are familiar with the term RMA …

This week I attended the first World Circular Economy Forum in Helsinki. It has been confirmed that the 2019 version of the forum will be held in Finland again. The …

Companies that sell products likely deal with returns as well. In fact many companies deal with multiple return flows. The first flow, customer returns, is not such a problem anymore …

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …