When you use Shopify to sell and ship direct-to-consumer, you need to be prepared for returns too.
When customers return to you, they might return for different reasons and expect a different service follow up:
Returning within 14 days after purchase
- "I don't like the product, I want a refund"
- "I don't like the product, but I like to buy something else with a store credit"
- "The product has the wrong size, I like to exchange it for another size"
Returning while using the product
- "The product is defect, I want a refund"
- "The product is defect, I want a replacement"
- "The product is defect, I want a repair"
Returning when not using the product anymore
- "I want you to recycle the product, I like a discount to buy a new one"
For each Shopify return policy, you might want to have a slightly different returns process. You need to make sure your returns portal for Shopify supports this.