--- title: How to set up a Shopify return policy description: For each Shopify return policy you might want to have a slightly different returns process. You need to make sure your Shopify return portal supports this. image: https://www.12return.com/hubfs/shopify_150x150.png --- [![12return](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12%20return%20transparance%20back%20ground%20new%20resolution.svg)](https://www.12return.com) - PRODUCTS ## Software and services for cross-border returns ### [Return portal Digital returns to remove the friction from the customer return journey and to improve sales retention.](https://www.12return.com/return-portal) ### [Merchant dashboard Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.](https://www.12return.com/merchant-dashboard) ### [International shipping Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.](https://www.12return.com/reverse-logistics) ### [Local returns processing Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.](https://www.12return.com/local-returns-processing) - [SOLUTIONS](https://www.12return.com/customer-service) ## [Solutions for every team](https://www.12return.com/customer-service) ### [Customer service 45% less time spent on irrelevant customer contact.](https://www.12return.com/customer-service) ### [Logistics 30% savings in freight spent with local shipping.](https://www.12return.com/logistics_old) ### [Operations 25% reduction in time and costs for restocking and reusing products](https://www.12return.com/local-returns-processing) - [INTEGRATIONS](https://www.12return.com/ecommerce-systems) ## [Integrations with systems and service for your returns](https://www.12return.com/ecommerce-systems) ### [E-commerce systems 12return integrates with your favorite e-commerce system.](https://www.12return.com/ecommerce-systems) ### [Carrier services 12return integrates with global and local carriers.](https://www.12return.com/carrier-services) ### [Marketplaces 12return integrates with your marketplaces of choice.](https://www.12return.com/market-places) ### [Fulfillment 12return partners with fulfillment and logistics service providers.](https://www.12return.com/fulfillment) ### [Revalue channels 12return integrates with revalue channels.](https://www.12return.com/revalue-channels) ### [Productivity tools 12return integrates with your favorite productivity tools.](https://www.12return.com/productivity-tools) - [PRICING](https://www.12return.com/pricing_draft0001) - RESOURCES ## Resources to turn your returns process into an asset ### [Help center Documentation for users to work with 12return.](https://help.12return.com/en/) ### [Developer Documentation for developers to integrate with 12return.](https://developer.returnbird.com/) ### [Program The 12return program supports the transformation of your returns process.](https://www.12return.com/program) ### [GDPR 12return takes data security seriously.](https://www.12return.com/general-data-protection-regulation) ### [Whitepapers and more Whitepapers and more to inspire and rethink returns.](https://www.12return.com/whitepapers) ### [Blog Join the 12return blog for more insights into returns management.](https://www.12return.com/company/blog) - COMPANY ## We are 12return ### [Our story We are one...two...return.](https://www.12return.com/our-story) ### [Contact Contact us at any time.](https://www.12return.com/contact) ### [Demo Request a demo of our software and services.](https://www.12return.com/demo) ### [Partner program Become a partner in the 12return ecosystem.](https://www.12return.com/partner-program) ### [Newsroom Stay informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT](https://www.12return.com/contact) return policy # How to set up a Shopify return policy For each Shopify return policy you might want to have a slightly different returns process. You need to make sure your Shopify return portal supports this. [Editorial Staff](https://www.12return.com/company/blog/author/editorial-staff) Jan 5, 2021 --- When you use Shopify to sell and ship direct-to-consumer, you need to be prepared for returns too. When customers return to you, they might return for different reasons and expect a different service follow up: **Returning within 14 days after purchase** - "I don't like the product, I want a refund" - "I don't like the product, but I like to buy something else with a store credit" - "The product has the wrong size, I like to exchange it for another size" **Returning while using the product** - "The product is defect, I want a refund" - "The product is defect, I want a replacement" - "The product is defect, I want a repair" **Returning when not using the product anymore** - "I want you to recycle the product, I like a discount to buy a new one" For each Shopify return policy, you might want to have a slightly different returns process. You need to make sure your [returns portal for Shopify](https://www.12return.com/shopify-returns) supports this. [return policy](https://www.12return.com/company/blog/topic/return-policy) [return tool](https://www.12return.com/company/blog/topic/return-tool) [shopify](https://www.12return.com/company/blog/topic/shopify) [return portal](https://www.12return.com/company/blog/topic/return-portal) ## More from the blog returns management ### [I sell with Shopify, now I need a returns tool for Shopify.](https://www.12return.com/company/blog/i-sell-with-shopify-how-can-i-manage-global-returns) I sell with Shopify to customers worldwide. I need a returns tool for Shopify. Editorial Staff Jan 5, 2021 rma portal ### [What should a return portal do for you?](https://www.12return.com/company/blog/what-should-a-return-tool-do-for-you) Many companies tell us that they need a return portal. There are many return portals out there. See what a return portal should do. Editorial Staff Mar 11, 2020 rma software ### [A lot needs to happen for a customer RMA](https://www.12return.com/company/blog/a-lot-needs-to-happen-for-a-customer-rma) When you sell and ship products to end customers you need to be prepared for returns. What needs to happen when your customer wants to make a return? Editorial Staff Jan 7, 2019 ### Get notified of new posts on the 12return blog Join the 12return blog for more insights into returns management. With 12return, you can connect the frontend and backend returns processes into a digital, integrated business process that is up to the challenges of returns and turns the returns process into an asset for your business. Made with ❤️ in The Netherlands, used by businesses and consumers around the world. ### Products - [Return portal](https://www.12return.com/return-portal) - [Merchant dashboard](https://www.12return.com/merchant-dashboard) - [International shipping](https://www.12return.com/reverse-logistics) - [Local returns processing](https://www.12return.com/local-returns-processing) ### Solutions - [Customer service](https://www.12return.com/customer-service) - [Logistics](https://www.12return.com/logistics_old) - [Operations](https://www.12return.com/operations) ### 12return - [Our story](https://www.12return.com/our-story) - [Contact us](https://www.12return.com/contact) - [Demo](https://www.12return.com/demo) - [Partner program](https://www.12return.com/partner-program) © 2022 12return All rights reserved [Privacy Policy](https://www.12return.com/privacy-policy-website) © 2021 Kalungi, Inc. - All Rights Reserved. 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