Returns Management Platform for product returns.

Frontend Solution

Streamline the inflow of product returns from customers.

Backend Solution

Optimize the process of receiving and grading returned products.

Total Solution

All-in-one Return Bird and Return Dock.

About Returns
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Business is changing rapidly. Your reverse supply chain needs to be flexible and scalable at any time.

Returns from one or many countries.

Control from where returns are accepted. Define one or many countries and specify what returns are accepted from where. When your business grows, 12Return scales with you.


Returns from one or many sales channels

Be prepared for omni-channel and manage returns from multiple sales channels with a single account. When your business enters new markets, 12Return goes with you.


Unique return journeys in your return policy

Define a customer-centric return policy with specific return journeys for different types of return in every channel. When your return policy needs diversity, 12Return offers the flexibility.


Optimized reverse logistics network

Define optimized logistics routes for your return policy. Connect customers, return types, carriers, and destinations in a routing plan that automates reverse logistics efficiency. When your reverse logistics network expands, 12Return organises the expansion.


Many users with personal access

Use 12Return with one or many customer service agents and warehouse operators. Assign roles to personalise the 12Return experience and to guarantee segregation of function. When your teams need 12Return, we're available.

“The 12Return platform allowed us to completely rethink, reorganise and optimise our return flows. We can now offer a user-friendly solution to do returns to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally.”
Jan Mylemans - Somfy

Jan Mylemans
Logistics, Operations Manager, Efficiency and Quality Northern Europe at Somfy Group

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Ready to crack your returns challenges

We are ready when you are.
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