Control from where returns are accepted. Define one or many countries and specify what returns are accepted from where. When your business grows, 12Return scales with you.
Be prepared for omni-channel and manage returns from multiple sales channels with a single account. When your business enters new markets, 12Return goes with you.
Define a customer-centric return policy with specific return journeys for different types of return in every channel. When your return policy needs diversity, 12Return offers the flexibility.
Define optimized logistics routes for your return policy. Connect customers, return types, carriers, and destinations in a routing plan that automates reverse logistics efficiency. When your reverse logistics network expands, 12Return organises the expansion.
Use 12Return with one or many customer service agents and warehouse operators. Assign roles to personalise the 12Return experience and to guarantee segregation of function. When your teams need 12Return, we're available.
Logistics, Operations Manager, Efficiency and Quality Northern Europe at Somfy Group