Customers and support agents can initiate a return for any reason customers wish to return a product. You can leverage the power of the 12Return platform with a single integration to your Order Management System.
12Return includes a hosted customer portal in your brand identity where customers can initiate a return, add return reasons, select shipping preferences, receive a shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.
In the backend service module, support agents can initiate a return for the customer and mail an authorization link for the customer to ship the return and download the shipping label in the customer portal.
Connect the returns form in your CRM or Shopping Cart system to our API and create a return label to ship to a designated returns center. You have full control over the customer experience in your system while still leveraging the power of the 12Return platform.
Connect your order management system to retrieve the relevant order data to create a return in the hosted customer portal.
Set up your products in 12Return to maintain the product information that is needed for the returns process.
Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.
Define return reasons for each return policy to understand why customers return a product to you.
Many of us know the abbreviation RMA but what does it stand for?
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.