Customers can easy return for any reason they wish to return a product. You can leverage the power of the 12Return platform with a single integration to your Order Management System.
Out of the box. A hosted customer portal in your brand identity and running under your domain where customers can initiate a return, add return reasons, select shipping preferences, receive a shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.
Back-end Support Desk where support agents can initiate a return for the customer and manage returns from start to finish.
Flexible API to create returns in your CRM or Shopping Cart system while fully leveraging the power of the 12Return platform.
Connect your order management system to retrieve the relevant order data to create a return in the hosted customer portal.
Set up your products in 12Return to maintain the product information that is needed for the returns process.
Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.
Define return reasons for each return policy to understand why customers return a product to you.
Many of us know the abbreviation RMA but what does it stand for?
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.