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Build a unified reverse supply chain and returns management process on a single platform.


Streamline customer returns in any channel where customers return products.


Receive and Grade returned products in your in-house or outsourced warehouse.

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Create a return with a RMA portal

Hassle-free returns experience in any customer channel

Power customers and support agents to initiate a return in the way that best supports the customer experience for your return policy.

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Easily initiate a return with the data you need for authorization, shipping, and processing.

Customers and support agents can initiate a return for any reason customers wish to return a product. You can leverage the power of the 12Return platform with a single integration to your Order Management System.

Customer Portal

12Return includes a hosted customer portal in your brand identity where customers can initiate a return, add return reasons, select shipping preferences, receive a shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.





Support Desk

In the backend support desk module, support agents can initiate a return for the customer and mail an authorization link for the customer to download the shipping label in the customer portal.

Your System

Connect the returns form in your CRM or Shopping Cart system to our API and create a return label to ship to a designated returns center. You have full control over the customer experience in your system while still leveraging the power of the 12Return platform.



Flexibility included!


Connect your order management system to retrieve the relevant order data to create a return in the hosted customer portal.


Set up your products in 12Return to maintain the product information that is needed for the returns process.

Return Policies

Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.

Return Reasons

Define return reasons for each return policy to understand why customers return a product to you.

A controlled start of the returns process brings many benefits.

Reduced Contact Hours
Reduced Cycle-Time
Improved Data Accuracy

I want to organise the customer return journey!

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What does RMA stand for

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The customer journey

See how Dexter Bawbund experiences the customer return journey.

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Read how technology can facilitate the customer journey.

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