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CUSTOMER RETURNS

Offer a better customer experience in any channel where customers return products.

OPERATIONS

Run efficient operations in your in-house or outsourced warehouse.

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Create a return with a RMA portal

Hassle-free returns experience in any customer channel

Power customers to return in the way that best supports the customer experience for your return policy.

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Easy returns with the data you need for authorization, shipping, and processing.

Customers can easy return for any reason they wish to return a product. You can leverage the power of the 12Return platform with a single integration to your Order Management System.

Customer Portal

Out of the box. A hosted customer portal in your brand identity and running under your domain where customers can initiate a return, add return reasons, select shipping preferences, receive a shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.

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Support Desk

Back-end Support Desk where support agents can initiate a return for the customer and manage returns from start to finish.

API

Flexible API to create returns in your CRM or Shopping Cart system while fully leveraging the power of the 12Return platform.

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Flexibility included!

Integration

Connect your order management system to retrieve the relevant order data to create a return in the hosted customer portal.

Products

Set up your products in 12Return to maintain the product information that is needed for the returns process.

Return Policies

Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.

Return Reasons

Define return reasons for each return policy to understand why customers return a product to you.

Easy returns brings many benefits.

Reduced Contact Hours
Reduced Cycle-Time
Improved Data Accuracy

I want to organise the customer return journey!

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What does RMA stand for

Many of us know the abbreviation RMA but what does it stand for?

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The customer journey

See how Dexter Bawbund experiences the customer return journey.

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Technology

Read how technology can facilitate the customer journey.

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