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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURN BIRD

OPTIONS

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

RETURN DOCK

OPTIONS

COMPANY TYPE

USE CASE

PLATFORM

LEARN
Get in Touch

CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURN BIRD

OPTIONS

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

RETURN DOCK

OPTIONS

COMPANY TYPE

USE CASE

PLATFORM

LEARN
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Integrated with the systems and services you already work with

12Return connects the systems and services that are relevant for your returns process.
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Integrations

We make it easy for you to manage returns in your daily work.

Front-end systems

You can integrate Return Bird with your system in various ways.

Order Connector

Creating a return should be easy for your customer. The Order Connector retrieves relevant order data from your shopping cart system when the customer creates a return in the return portal.

Return Alert

Completing returns should be easy for your support and finance teams. The Return Alert updates your system about the status of a return.

Create Return API

You like to leverage the capabilities of the 12Return platform but you don't want to use the return portal. 12Return accepts returns from external return tools.

Carriers

Return Bird includes carrier services that can be used with your own carrier account our as part of our Managed Returns Service.

Global carrier services:

  • UPS
  • DHL Express

Local carrier services

  • PostNL (The Netherlands)
  • Hermes (UK and Germany)
  • Correos (Spain)
  • La Poste (France)
  • BPost (Belgium)
  • PostNord (Nordics)
  • Others

Carrier platforms

  • Transsmart

Productivity tools

Integrate Return Bird with the productivity tools you use in your daily work.

Support systems:

  • Zendesk (app)

Chat:

  • Intercom
  • Zendesk
  • Livechat
  • Help Scout
  • Any chat tool

Group ware:

  • Slack
  • Teams

Customer Success

Remarkable

reMarkable ships products to customers worldwide directly from Asia. Customers return to reMarkable with DHL. 12Return organises their global reverse supply chain.

Customer Success

Somfy

Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe.

Customer Success

PD Paola

PD Paola ships products to customers worldwide Customers return to PD Paola with UPS. 12Return organises their global reverse supply chain.

Company

12Return is the leading cloud-based
solution for product returns
management in a customer-centric
and circular economy. The 12Return
platform streamlines the inflow of
product returns from customers and the redeployment of returned products.
 

12Return

Solutions

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