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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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When customers ship to you, make sure it happens in a smart way.

12Return supports customer returns from 149 countries with global drop-off and pickup services from UPS, and DHL and local carriers services in all major European countries. 

Choice for your customer

Allow customers to deliver the return to a local drop-off location with "print-in-store" option or allow them to schedule a pick-up appointment for collection at home.

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Local and global

Use local first-mile carriers for a cost-effective returns experience for the customer. Use global carrier services to offer have a consistent returns process in every country.

Smart Routing

Reduce lead-time and costs by shipping returns to a destination that is close to where the return originates from and where the returned product can be sold again. Dynamic Routing™ rules automate intelligent routing and shipping of returns to a designated returns center.

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Conrad uses intelligent shipping to define country specific shipping rules for their return policies.

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