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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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When customers ship products to you, better make sure it happens in a smart way.

12Return supports customer returns from 149 countries with global drop-off and pickup services from UPS, DHL, and local carriers in all major European countries. Dynamic Routing™ rules automate intelligent routing and shipping of returns to a designated returns center.

Drop-Off

12Return gives your customer a digital shipping label for drop-off to a local carrier delivery station. For several carriers we support Print-in-Store so customer don't need to print a label at all.

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Pick-up

12Return gives your customer a prepaid carrier shipping label for pick-up at their preferred location and allows your customer to schedule a pick-up appointment with the chosen carrier.

Self-Shipping

Allow customers to organize and pay shipping themselves by giving them a barcoded address label to ship products to a designated returns center.

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Conrad uses intelligent shipping to define country specific shipping rules for their return policies.

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