Get in Touch


Offer customers a better returns experience on any channel they buy from you.


Efficient returns management operations for better redeployment of returned products.

Free Pack
Buy Now

When customers ship to you, make sure it happens in a smart way.

12Return supports customer returns from 149 countries with global drop-off and pickup services from UPS, and DHL and local carriers services in all major European countries. 

Choice for your customer

Allow customers to deliver the return to a local drop-off location with "print-in-store" option or allow them to schedule a pick-up appointment for collection at home.

dropoff-cropped (1)




Local and global

Use local first-mile carriers for a cost-effective returns experience for the customer. Use global carrier services to offer have a consistent returns process in every country.

Smart Routing

Reduce lead-time and costs by shipping returns to a destination that is close to where the return originates from and where the returned product can be sold again. Dynamic Routing™ rules automate intelligent routing and shipping of returns to a designated returns center.





Conrad uses intelligent shipping to define country specific shipping rules for their return policies.

Contact Us

Get inspired by our blog.

Portrait happy young woman thinking dreaming has many ideas looking up isolated office windows background. Positive human face expression emotion feeling reaction. Decision making process concept

The customer journey

See how Dexter Bawbund experiences the customer return journey.

Learn More →

Brainstorm against business interface with graphs and data


Read how technology can facilitate the customer journey.

Learn More →

Woman sigining electronic receipt of delivered package

Reverse Logistics

Reverse logistics is more than the reverse of logistics.

Learn More →