Customers can simply return products to a local Return Dock center with the RMA process you already have in place. As an option, you can manage the entire RMA process with free 12Return software to offer your customer an even better hassle-free returns process and a fast refund or replacement service.
12Return's Return Material Authorization process allows your customers to create a return in a hosted customer portal in your brand identity.
12Return's algorithms define the designated local Return Dock center to which the return should be shipped and automatically create the right shipping label.
We have teamed up with UPS and DHL for drop-off and pickup transportation services from 149 countries.
12Return notifies your customers about the status of a return with personal emails in your brand identity.
Return Dock offers local reverse logistics services for your global Direct-to-Customer business. Your customer can return products to your local Return Dock center. We handle the entire reverse logistics process so you can achieve faster customer service and lower logistics costs. With a personal dashboard you have full visibility of all returns at any stage.
Set up your local returns center in Europe and United States. Customers can ship returns to a local returns address to save costs and time.
Returned products are received and graded by experienced operators. Once products have been received the customer can be refunded.
A-graded products that can be resold as new can be restocked in the Return Dock center for fast and efficient fulfilment to a new local customer.
A-graded products can also be shipped back to your central fulfillment center. B-graded products can be recovered in various way, like recommerce, refurbishment, and repair.