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Local Returns Service for International Brands

In today's world, you can reach customers worldwide, instantly, and seamlessly and sell products to them. Delivering physical products also involves returns. Rather than spending time and money shipping the product back to the origin country, Return Dock is your local address for accepting customer returns.

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Customer Returns

Customers can simply return products to a local Return Dock center with the RMA process you already have in place. As an option, you can manage the entire RMA process with free 12Return software to offer your customer an even better hassle-free returns process and a fast refund or replacement service.

Return Dock

RMA

12Return's Return Material Authorization process allows your customers to create a return in a hosted customer portal in your brand identity.

Routing

12Return's algorithms define the designated local Return Dock center to which the return should be shipped and automatically create the right shipping label.

Shipping

We have teamed up with UPS and DHL for drop-off and pickup transportation services from 149 countries.

Notifications

12Return notifies your customers about the status of a return with personal emails in your brand identity. 

Reverse Logistics Operations

Return Dock offers local reverse logistics services for your global Direct-to-Customer business. Your customer can return products to your local Return Dock center. We handle the entire reverse logistics process so you can achieve faster customer service and lower logistics costs. With a personal dashboard you have full visibility of all returns at any stage.

Return Dock

Local Return Center

Set up your local returns center in Europe and United States. Customers can ship returns to a local returns address to save costs and time.

Receiving & Grading

Returned products are received and graded by experienced operators. Once products have been received the customer can be refunded.

Local Restock

A-graded products that can be resold as new can be restocked in the Return Dock center for fast and efficient fulfilment to a new local customer.

Return-to-Value

A-graded products can also be shipped back to your central fulfillment center. B-graded products can be recovered in various way, like recommerce, refurbishment, and repair.

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Sell and ship globally, we handle your returns locally.

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Return Dock is a full-service returns solution by 12Return