We are one...two...return

On a mission to transform the supply chain to be circular.

 

FOUNDER MESSAGE

We have been there too


I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defective products that needed receiving, screening, and storage before return-to-vendor. Our warehouse stocked an average of 400,000 defective products that were waiting to be repaired on demand. Our management tools and operational systems were heavily underdeveloped but robust processes and a great team helped me to survive the massive returns volume. At that time I realized that returns management software is the third piece to solve the returns puzzle.
12RETURN

So we decided to act

We started to develop software for a problem that is often underestimated or ignored. From day one we knew that 2 things would be fundamental for building a future-proof solution: 1) the returns process always starts at the customer, and 2) the reverse supply chain spans multiple processes that are executed by different actors and systems. So, 12return should be a customer-centric and open platform that allows all actors in the reverse supply chain to work together. In the meantime much has changed and returns are everywhere. Three global trends, direct-to-customer commerce, the subscription economy, and the circular economy all lead to product returns. Companies that sell products need to be prepared for product returns and need a reverse supply chain. We are dedicated to help them.

Driven by a clear mission

WHY

We value the importance of returns management

Products that are not used (anymore) or cannot be used (anymore), still have a value that should not get lost.

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HOW

We believe the supply chain should transform

Every company that sells products needs to allow their customers to return these products to a new value chain. To do so, companies need a friendly, reliable and efficient returns management process that supports return-cycles in their supply chain.

WHAT

What we do to make this transition

In 2014 we have developed the Return-to-Value business process and launched the 12return Platform. Today we help companies to implement and operate a reverse supply chain in a customer-centric and circular economy. In December 2022, 12return has been acquired by Shipcloud.

A mission that is recognized

 

Let's connect and talk returns

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Join the Rethink Returns group

Whether you need our services or software, or not, we like to meet others who want to join our mission to build a circular supply chain.

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RETHINK RETURNS

Need a keynote for your event?

Rethink Returns is an education and inspiration program about the importance of the reverse supply chain in a customer-centric and circular economy.

RETHINK RETURNS