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CUSTOMER RETURNS

Offer a better customer experience in any channel where customers return products.

OPERATIONS

Run efficient operations in your in-house or outsourced warehouse.

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Streamline the returns process in your outsourced warehouse

Run an efficient returns process in your outsourced warehouse.

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Allow your Logistics Service Provider to run an efficient returns process for you.

Return Dock SaaS Outsourced can be deployed in your preferred 3PL and support inbound, storage, and outbound. No matter if you run one or multiple return centers, 12Return allows your Logistics Service Provider to run an efficient returns process for you.

Speed up receiving with all relevant data in one system

When a return shipment arrives at your return center, the receiving process can start directly with all relevant data about the return and it's products in one system.

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Simplify and automate product grading for better disposition

The receiving & grading process should be simple for operators. Smart grading rules define the product grade and support sorting of products for follow up disposition such as restock, recondition, and recycling.

 

Replenish returned products for effective recommerce

An effective returns process contributes to a higher redeployment rate of returns products. Avoid inventory write-off with faster replenishment and resale of products.

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Flexibility included!

MULTI-CLIENT AND LOCATION

Logistics Service Providers can use their own Return Dock account for multiple clients in multiple locations.

PRODUCT INFORMATION

Set up a product information in your Return Bird account and make it available to any returns center.

PRODUCT GRADING RULES

Define generic or specific grading rules to simplify the receiving process and to automate decisions for product disposition.

PRODUCT ATTRIBUTES

Define flexible customer attributes to capture specific data during the receiving and grading process.

Smooth operations takes away many worries.

Reduced Unknown Shipments
Reduced Cycle-Time
Improved Labour Efficiency

I want to organise my return center operations!

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