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For any return

Solutions for your return policies

For any brand

Solutions for your company

For any team

Solutions for your challenges

Platform

The 12Return platform orchestrates and automates the Return-to-Value process

Products

Flexible software products on the 12Return platform

Program

The 12Return Program makes your digital transformation journey a success

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12Return Platform

The 12Return returns management platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems.

Unified

The 12Return platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems.

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Service

Customer service is part of the returns process. Learn more ...

Logistics

Reverse logistics impacts your freight spend. Learn more ...

Operations

Efficient operations turn products into new value. Learn more ...

Management

Return metrics tell a lot about customers and products. Learn more

Agile

When your business goes new directions, your reverse supply chain with 12Return goes with you.

Returns from one or many countries

12Return supports returns from 150 countries. Per channel and return policy you can define what countries are supported. When your business grows, 12Return scales with you.

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Returns from one or many sales channels

You can manage returns from multiple sales channels with a single 12return account. For each channel you can set up a dedicated customer communication interface with Return Bird. When your business enters new markets, 12Return goes with you.

Unique return policies for every channel

You can define return policies for all returns in all channels. For each return policy you can define a unique experience for the customer return journey. When your return policy needs diversity, 12Return offers the flexibility.

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Optimised reverse logistics network

You can automate the planning and executing of each return policy. You can define where returns are shipped to and how. When your reverse logistics network expands, 12Return organises the expansion.

One central or multiple local return centers

You can set up one or multiple return center destinations and operate them with Return Dock. For each return policy you can define flexible rules that define what products are shipped where. When you want to manage returns locally, 12Return is your partner.

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One or multiple users with personal access

All customer service agents and warehouse operators have personal access to 12Return.  You can assign roles to authorize and personalize the 12Return experience. When your teams need 12Return, we're available.

Connected

The 12Return Platform supports integrations with the systems and services in your reverse supply chain.

CRM

Integrate your front-end CRM or Order Management system to create a return with the customer and order data from your system. We support several standard integrations and our API supports easy integration with any system.

The Zendesk platform is where the action is. Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.
Zuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business.
Magento helps merchants while empowering developers to deliver on client expectations faster and more easily.
The 12Return API allows you to simply connect to the 12Return platform for any purpose.

Carriers

12Return supports integration with leading carriers for international and domestic returns. You can use your account to create return shipping labels. With the virtual drop-off and pickup carriers you can use any carrier of choice.

DHL Express
UPS
TNT
PostNL
Dynalogic
Virtual Drop-off Carrier
Virtual Pickup Carrier

ERP

Integrate your back-end ERP system to receive updates from 12Return about the status of a return. We support several standard integrations and our API supports easy integration with any system.

Zuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business.
As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use real-time data to predict customer trends across your entire business. SAP is committed to helping every customer become a best-run business.
The 12Return API allows you to simply connect to the 12Return platform for any purpose.

Trusted

Enterprise-grade security you can trust.

Data Security

We ensure the confidentiality and integrity of your data with industry best practices. Our servers are hosted at Tier IV, fully ISO 27001, 27017, 27018, 22301 and 31000 compliant facilities. All locations comply with the global regulations governed by the EU-US Privacy Shield, GDPR, and the Cloud Security Alliance. The whole infrastructure is monitored 24/7 for security alerts and events. Learn more ...

SaaS Continuity

We offer a complete SaaS Continuity Program to secure your business with 12Return. This program covers the continuity of software and data.

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