The 12Return returns management platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems.
The 12Return platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems.
When your business goes new directions, your reverse supply chain with 12Return goes with you.
12Return supports returns from 150 countries. Per channel and return policy you can define what countries are supported. When your business grows, 12Return scales with you.
You can manage returns from multiple sales channels with a single 12return account. For each channel you can set up a dedicated customer communication interface with Return Bird. When your business enters new markets, 12Return goes with you.
You can define return policies for all returns in all channels. For each return policy you can define a unique experience for the customer return journey. When your return policy needs diversity, 12Return offers the flexibility.
You can automate the planning and executing of each return policy. You can define where returns are shipped to and how. When your reverse logistics network expands, 12Return organises the expansion.
You can set up one or multiple return center destinations and operate them with Return Dock. For each return policy you can define flexible rules that define what products are shipped where. When you want to manage returns locally, 12Return is your partner.
All customer service agents and warehouse operators have personal access to 12Return. You can assign roles to authorize and personalize the 12Return experience. When your teams need 12Return, we're available.
The 12Return Platform supports integrations with the systems and services in your reverse supply chain.
Integrate your front-end CRM or Order Management system to create a return with the customer and order data from your system. We support several standard integrations and our API supports easy integration with any system.
12Return supports integration with leading carriers for international and domestic returns. You can use your account to create return shipping labels. With the virtual drop-off and pickup carriers you can use any carrier of choice.
Integrate your back-end ERP system to receive updates from 12Return about the status of a return. We support several standard integrations and our API supports easy integration with any system.
Enterprise-grade security you can trust.
We ensure the confidentiality and integrity of your data with industry best practices. Our servers are hosted at Tier IV, fully ISO 27001, 27017, 27018, 22301 and 31000 compliant facilities. All locations comply with the global regulations governed by the EU-US Privacy Shield, GDPR, and the Cloud Security Alliance. The whole infrastructure is monitored 24/7 for security alerts and events. Learn more ...
We offer a complete SaaS Continuity Program to secure your business with 12Return. This program covers the continuity of software and data.