CUSTOMER RETURNS EXPERIENCE
Offer customers a better returns experience on any channel they buy from you.
When your business goes Direct-to-Customer (D2C) interaction with the end-customer brings new challenges and opportunities. Customer service in the entire customer journey is important, also when your customer is using your product or wants to return it. The returns process is part of the customer journey.
You can streamline customer interaction at the start, during and at the end of the returns process.
Returns can occur in different sales channels and each channel requires an optimized customer interaction. Your customer-facing returns process needs full flexibility to optimize this interaction, no matter how the return operations process is organized and executed.
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Flexible software products on the 12Return platform.
Support returns for any reason from any channel. Give customers a hassle-free return policy and a reliable service. 12Return makes the returns process personal and supportive.
12Return supports reverse logistics operations in your in-sourced facilities, a preferred 3PL network, or in a 12Return managed returns center.
Your unified returns process delivers a wealth of valuable insights to learn about customers who return products and about products that have been returned.