When your business goes Direct-to-Customer (D2C) interaction with the end-customer brings new challenges and opportunities. Customer service in the entire customer journey is important, also when your customer is using your product or wants to return it. The returns process is part of the customer journey.
You can streamline customer interaction at the start, during and at the end of the returns process.
Returns can occur in different sales channels and each channel requires an optimized customer interaction. Your customer-facing returns process needs full flexibility to optimize this interaction, no matter how the return operations process is organized and executed.
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