Bringing the different aspects of your reverse supply chain together does not just streamline the returns management process itself. It also unifies the data in the process. Data that can be turned into metrics about customers and products and that support data-driven business decisions for tomorrow.
You can unlock the value of unified data from the returns process with powerful metrics for data-driven business decisions.
Customer service agents should have a personal overview of all returns and interactions with the customer. Operators should have access to accurate information to execute the physical returns process fast and efficient.
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