Build a unified reverse supply chain and returns management process on a single platform.
Streamline customer returns in any channel where customers return products.
Bringing the different aspects of your reverse supply chain together does not just streamline the returns management process itself. It also unifies the data in the process. Data that can be turned into metrics about customers and products and that support data-driven business decisions for tomorrow.
You can unlock the value of unified data from the returns process with powerful metrics for data-driven business decisions.
Customer service agents should have a personal overview of all returns and interactions with the customer. Operators should have access to accurate information to execute the physical returns process fast and efficient.
Learn More →
Flexible software products on the 12Return platform.
Support returns for any reason from any channel. Give customers a hassle-free return policy and a reliable service. 12Return makes the returns process personal and supportive.
12Return supports reverse logistics operations in your in-sourced facilities, a preferred 3PL network, or in a 12Return managed returns center.
Your unified returns process delivers a wealth of valuable insights to learn about customers who return products and about products that have been returned.