Offer a better customer experience in any channel where customers return products.
Returns are a given in a customer-centric and circular economy. The operations process in your return center(s) should run fast and efficient. Returned products should not be sitting in a corner of the warehouse and be scrapped and written-off after a while.
You can operate your returns center facilities close to where your customers are.
Your reverse supply chain footprint can be local with a single returns center facility or global with a network of facilities. These can be operated in-house or outsourced. You work with a variety of manufacturing facilities and vendors that product disposition. The configuration of this footprint should be flexible at any time.
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Many things happen in the return centers. Receiving and grading returned products, managing products inventory and disposition of products. The operations process should run efficient and accurate and should be agile to deal with highs and lows in capacity demand.
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Flexible software products on the 12Return platform.
Support returns for any reason from any channel. Give customers a hassle-free return policy and a reliable service. 12Return makes the returns process personal and supportive.
12Return supports reverse logistics operations in your in-sourced facilities, a preferred 3PL network, or in a 12Return managed returns center.
Your unified returns process delivers a wealth of valuable insights to learn about customers who return products and about products that have been returned.