We offer simple pricing for your cross-border returns service. Standard fees for the Returns by 12Return service include:
12Return has been designed for global returns and we handle returns from 149 countries.
We have discounted rates from 25 carriers for local returns in Europe, such as PostNL, BPost, Correos, Hermes, La Poste Colissimo, UPS, DHL, DPD, PostNord, and more. In case we do not offer local shipping in a country, you can use a UPS or DHL service to take care of the international shipping.
We give you the most accurate rates possible, based on volume, replenishment frequency, and location of your warehouse.
You can use your own carrier contracts for returns that are shipped directly to your warehouse from anywhere in the world.
All returns are tracked when the customer has delivered the return to the carrier and when it has been received in a hub. You can use these tracking events to trigger a store credit or refund to the customer.
We partner with a dedicated customs agency to offer fiscal representation and customs clearances services.
In the hub, we can scan the return or open the box and check its content. This information is updated automatically and can be used for creating a store credit or refund.
After receiving and sorting the returns, we can deliver them to your warehouse anywhere in the world.
We partner with fulfilment companies that can restock returned products for fulfilment to a new local customer.
Yes, of course. We have put years of experience in building world-class returns management software. You can it without using our all-in returns service. Learn more about software-only.
You can use Return Dock software for the returns process in your warehouse(s). You can simply receive and complete returns that have been shipped to you by the customer directly or replenished from a 12Return hub.
We like to work with innovative logistics companies to join our ecosystem and offer services to our customers. Learn more about the LSP partner program.