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SERVICE

All-in returns service for your cross-border returns.

SOFTWARE

Software-as-a-service for your returns process.

ECOSYSTEM

Returns software for logistics service providers.

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All-in returns management pricing

We offer simple pricing for your cross-border returns service. Standard fees for the Returns by 12Return service include:

  • One-time onboarding
  • Monthly service subscription
  • Local shipping label
  • Receiving and sorting
  • Consolidated replenishment to your warehouse

Included

  • Return portal and integration with your order management system
  • Merchant dashboard
  • Insights dashboard
  • Discounted local shipping rates
  • Support and returns expertise
  • Dedicated customer success manager (for large customers)

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Leading brands, big and small, trust us for their returns process.

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Frequently Asked Questions

ABOUT SHIPPING SERVICES

Does 12Return support international returns?

12Return has been designed for global returns and we handle returns from 149 countries.

Which shipping carriers does 12Return negotiate rates with?

We have discounted rates from 25 carriers for local returns in Europe, such as PostNL, BPost, Correos, Hermes, La Poste Colissimo, UPS, DHL, DPD, PostNord, and more. In case we do not offer local shipping in a country, you can use a UPS or DHL service to take care of the international shipping.

How are costs per return calculated?

Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each 12Return quote is customized to give you the most accurate rates possible, based on volume, replenishment frequency, and location of your warehouse.

Can I use my own carrier contracts?

You can use your own carrier contracts for returns that are shipped directly to your warehouse by customers anywhere in the world.

Does 12Return support track & trace?

All returns shipments are tracked when the customer has delivered the return to the carrier and when the shipment has been received in a hub. You can use these tracking events to trigger a refund to the customer.

Does 12Return offer customs clearance services?

We partner with a dedicated customs agency to offer customs clearances services.

ABOUT RETURNS PROCESSING SERVICES

Does 12Return offer content-check and product grading?

In the local return hubs, we can open boxes and check or grade the products. In the merchant dashboard, you can see which products have been received and can be refunded.

Does 12Return replenish to a warehouse outside Europe?

We can replenish returns to your warehouse anywhere in the world but we prefer to ship to your warehouse in Europe or North America.

Does 12Return offer fulfilment services?

We partner with fulfilment companies that can restock returned products and pick, pack, and ship to a new local customer.

ABOUT RETURNS MANAGEMENT SOFTWARE

Can I only use 12Return software without services?

We have put years of experience in building world-class returns management software. You can use our software without using our all-in returns service. Learn more about software-only.

Can I use your software in my warehouse?

You can use Return Dock software for the returns process in your warehouse(s). You can simply receive and complete returns that have been shipped to you by the customer directly or replenished from a 12Return hub.

I am a Logistics Service Provider and like to join your ecosystem

We like to work with innovative logistics companies to join our ecosystem and offer services to merchants. Learn more about the LSP partner program.

We are ready for your returns

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