We offer simple pricing for cross-border returns management for your Direct-to-Consumer business. Standard fees for 12Return include:
Our returns management software has been designed for flexibility and scalability. You have all freedom to design your customer returns process of choice.
Our return hubs can offer additional value-added services, such as content-check, product grading, local disposition, and local restock and fulfilment.
The returns process can be complex and requires alignment with your processes and systems. Our experienced team works closely with your team to implement and run the returns process for your business.
12Return has been designed for global returns and we handle returns from 149 countries.
We have discounted rates from 25 carriers for local returns in Europe, such as PostNL, BPost, Correos, Hermes, La Poste Colissimo, UPS, DHL, DPD, PostNord, and more. In case we do not offer local shipping in a country, you can use a UPS or DHL service to take care of the international shipping.
Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Each 12Return quote is customized to give you the most accurate rates possible, based on volume, replenishment frequency, and location of your warehouse.
You can use your own carrier contracts for returns that are shipped directly to your warehouse by customers anywhere in the world.
All returns shipments are tracked when the customer has delivered the return to the carrier and when the shipment has been received in a hub. You can use these tracking events to trigger a refund to the customer.
We partner with a dedicated customs agency to offer customs clearances services.
In the local return hubs, we can open boxes and check or grade the products. In the merchant dashboard, you can see which products have been received and can be refunded.
We can replenish returns to your warehouse anywhere in the world but we prefer to ship to your warehouse in Europe or North America.
We partner with fulfilment companies that can restock returned products and pick, pack, and ship to a new local customer.
We have put years of experience in building world-class returns management software. You can use our software without using our all-in returns service. Learn more about software-only.
You can use Return Dock software for the returns process in your warehouse(s). You can simply receive and complete returns that have been shipped directly to you by the customer or replenished from a 12Return hub.
We like to work with innovative logistics companies to join our ecosystem and offer services to merchants. Learn more about the LSP partner program.