Overview

Returns Management Platform for product returns.

Service

Streamline the customer return journey.

Operations

Optimize the process of receiving and grading returned products.

Control Tower

All-in-one Return Bird and Return Dock.

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Find the perfect plan for you

Choose from 3 levels: Essentials, Professional or Enterprise

Essentials

The Essentials plan has been designed for growing businesses that take returns serious and that want to implement a streamlined customer returns process and an efficient operations process in their return center.

Return Bird

€ 245
per month
All essentials to organize the returns process with your customer.
Essentials:
  • Customer RMA portal
  • Return Shipping Label
  • Agent service portal
  • Up to 1,000 returns/mo
Schedule Demo

Return Dock

€ 245
per month
All essentials to organize the returns process in your return center.
Essentials:
  • Operations portal
  • Light Processing
    • Up to 1,000 returns/mo
Schedule Demo

Channels and Destinations

Essentials is limited to one channel (one customer RMA portal) and one return center destination.

Agent Accounts

The number of agents is unlimited. Essentials has 5 named agent accounts included, no matter the configuration of the plan (Return Bird, Return Dock or Return Suite). Additional named agent accounts are available at € 50 agent/mo.

Onboarding and Services

We believe that your success of using 12Return starts with the implementation of a good foundation. We offer onboarding program and several other services. The one-off costs for the Essentials onboarding program are € 500.

Professional

The Professional plan has been designed for midsize and large businesses that want to organise their customer returns process in multiple sales channels and their operations process in multiple in-sourced and/or outsourced return centers.

Return Bird

€ 495
per month
Organize the returns process with multiple customer groups in multiple sales channels.

Essentials, plus:

  • Multi-channel (up to 3)
  • API Access
    • Up to 2,500 returns/mo
Schedule Demo

Return Dock

€ 495
per month
Organize the returns process in multiple return centers.

Essentials, plus:

  • Advanced Processing
    • API Access
  • Up to 2,500 returns/mo
Schedule Demo

Channels and Destinations

In Professional you can add up to 3 channels (customer RMA portals and/or external channels). Channels are available at € 395 channel/mo.

Agent Accounts

The number of agents is unlimited. Professional has 5 named agent accounts included, no matter the configuration of the plan (Return Bird, Return Dock or Return Suite). Additional named agent accounts are available at € 100 agent/mo.

Onboarding and Services

We believe that your success of using 12Return starts with the implementation of a good foundation. We offer onboarding program and several other services. The one-off costs for the Professional onboarding program are € 2,500.

Enterprise

The Enterprise plan has been designed for large businesses that want to implement a global reverse supply chain ecosystem with all customers and operations partners.

Return Bird

€ 795
per month
All flexibility and scalability to implement customer-centric return journeys.
Professional, plus:
  • Multi-channel (unlimited)
  • Multi-destinations (unlimited)
  • Unlimited returns/mo
Schedule Demo

Return Dock

€ 1.295
per month
All flexibility and scalability to organize the backend of your reverse supply chain.
Professional, plus:
  • Multi-destinations (unlimited)
  • Advanced Processing
  • Unlimited returns/mo
Schedule Demo

Channels and Destinations

In Enterprise you can add unlimited channels (customer RMA portals and/or external channels) and unlimited return center destinations. Channels are available at € 795 channel/mo. Destinations are available at € 295 destination/mo.

Agent Accounts

The number of agents is unlimited. Enterprise has 5 named agent accounts included, no matter the configuration of the plan (Return Bird, Return Dock or Return Suite). Additional named agent accounts are available at € 150 agent/mo.

Onboarding and Services

We believe that your success of using 12Return starts with the implementation of a good foundation. We offer onboarding program and several other services. The one-off costs for the Enterprise onboarding program are agreed after defining the onboarding plan.

Frequently Asked Questions

"The 12Return platform allowed us to completely rethink, reorganise and optimise our return flows. We can now offer a user-friendly solution to do returns to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally."

Jan Mylemans, Somfy