Overview

Returns Management Platform for product returns.

Frontend Solution

Streamline the inflow of product returns from customers.

Backend Solution

Optimize the process of receiving and grading returned products.

Total Solution

All-in-one Return Bird and Return Dock.

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Find the perfect plan for you

Choose from 3 levels: Essentials, Professional or Enterprise

Return Bird

€ 245
per month
All essentials to organize the returns process with your customer.
Essentials:
  • Customer RMA portal
  • Return Shipping Label
  • Agent service portal
  • Up to 1,000 returns/mo
Schedule Demo

Return Dock

€ 245
per month
All essentials to organize the returns process in your return center.
Essentials:
  • Operations portal
  • Receiving and Grading
    • Up to 1,000 returns/mo
Schedule Demo

Return Bird

€ 495
per month
Organize the returns process with multiple customer groups in multiple sales channels.

Essentials, plus:

  • Multi-channel (up to 3)
  • Multi-destinations (up to 3)
  • API Access
    • Up to 2,500 returns/mo
Schedule Demo

Return Dock

€ 495
per month
Organize the returns process in multiple return centers.

Essentials, plus:

  • Multi-destinations (up to 3)
  • Up to 2,500 returns/mo
Schedule Demo

Return Bird

€ 795
per month
All flexibility and scalability to implement customer-centric return journeys.
Professional, plus:
  • Multi-channel (unlimited)
  • Multi-destinations (unlimited)
  • Unlimited returns/mo
Schedule Demo

Return Dock

€ 1.295
per month
All flexibility and scalability to organize the backend of your reverse supply chain.
Professional, plus:
  • Multi-destinations (unlimited)
  • Inventory
  • Work Orders
  • API Access
  • Unlimited returns/mo
Schedule Demo

12Return goes and grows with you

Add-ons

Channels and Destinations

In Professional you can add up to 3 customer channels and 3 return center destinations. In Enterprise you can add unlimited channels and destinations.

Seats

Agent Accounts

The number of agents is unlimited. Essentials, Professional, and Enterprise all have 5 named agent accounts included, no matter the configuration of the plan (Return Bird, Return Dock or Return Suite).

Services

Onboarding and Services

We believe that your success of using 12Return starts with the implementation of a good foundation. We have learned that you need some help from us. We offer an onboarding program for all plans and several other services

Frequently Asked Questions

"The 12Return platform allowed us to completely rethink, reorganise and optimise our return flows. We can now offer a user-friendly solution to do returns to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally."

Jan Mylemans, Somfy