Always the right subscription 
for your returns

 

Basic

€ 95/mo

The basics for a solid returns process for merchants who ship to customers in Europe.

  • Checkmark Return portal in your branding
  • Checkmark Integration with your order system
  • Checkmark Flexible return reasons
  • Checkmark Gatekeeping (RMA)
  • Checkmark Emails in your branding
  • Checkmark Basic insights
  • Checkmark Returns from 30 countries
  • Checkmark 12return shipping rates
  • Checkmark Support
DISCOVER

Essentials

€ 495/mo

Everything you need for a connected returns process for any return from any customer.

  • Checkmark Everything from Basic
  • Checkmark Multiple return policies
  • Checkmark Create return by support agent
  • Checkmark Warehouse integration
  • Checkmark Refund automation
  • Checkmark Real-time notifications
  • Checkmark Returns from 149 countries
  • Checkmark Local returns in Europe and US
  • Checkmark Use your own shipping contracts
DISCOVER

Professional

€ 795/mo

Turn returns into repurchases and minimize the impact of logistics.

  • Checkmark Everything from Essentials
  • Checkmark Multiple portals
  • Checkmark Multiple destinations
  • Checkmark Gatekeeping automation
  • Checkmark Routing automation
  • Checkmark Sales retention automation
  • Checkmark Deep insights
  • Checkmark API Access
  • Checkmark Customer success (add-on)
DISCOVER

Enterprise

Custom

Transform your returns management process to be future-proof.

  • Checkpoint Everything from Professional
  • Checkmark Unlimited portals
  • Checkmark Unlimited destinations
  • Checkmark Headless commerce
  • Checkmark Integration with your BI-tool
  • Checkmark Dedicated success manager
  • Checkmark SaaS continuity program
CONTACT US

Do you have questions?

See our answer to the most common questions, or have a personal conversation with a returns management expert.

LET'S TALK

About shipping services

Which countries are supported in the Basic plan?

12return ships returns from customers in all 27 countries in the EU, United Kingdom, Norway, and Switzerland to your warehouse in The Netherlands, Germany, or Spain.

For which carrier services does 12return offer discounted rates?

We have discounted rates from 25 carriers for local returns in Europe, such as PostNL, BPost, Correos, Hermes, La Poste Colissimo, UPS, DHL, DPD, PostNord, and more. In case we do not offer local shipping in a country, you can use a UPS or DHL service to take care of the international shipping.

How are costs per return calculated?

We give you the most accurate rates possible, based on volume, returns processing operations, replenishment frequency, and location of your warehouse.

Does 12return support track & trace?

All returns are tracked when the customer has delivered the return to the carrier and when it has been received in a hub. You can use these tracking events to trigger a store credit or refund to the customer.

Does 12return offer customs clearance services?

We partner with a dedicated customs agency to offer fiscal representation and customs clearances services.

Can I use my own carrier contracts?

You can use your own carrier contracts for returns that are shipped directly to your warehouse from anywhere in the world.

Where it makes sense, you can also use your carrier contracts to ship to our local return hubs and return centers.

About return processing services

What return processing services does 12return offer?

In the hub, we can scan the return and sort it, open the box and check its content, or grade the products and sort them to disposition tactics.

The information from the receiving process is updated to the merchant dashboard and can be used to inform your customer, update your system, and create a store credit or refund.

Does 12return deliver returns to a warehouse outside Europe?

After receiving and sorting the returns, we can deliver consolidated returns to your warehouse or any other destination anywhere in the world.

Does 12return offer fulfillment services?

We partner with fulfillment companies that offer fulfillment services for selling returned products to a new local customer.

About returns management software

Can I only use 12return software without services?

Yes, of course. We have put years of experience in building world-class returns management software. You can it without using our all-in returns service.

Can I use your software in my warehouse?

You can use ReturnDock software for the returns process in your warehouse(s). You can simply receive and complete returns that have been shipped to you by the customer directly or replenished from a 12return hub.

I am a Logistics Service Provider, what's in it for me?

We like to work with innovative logistics companies to join our ecosystem and offer services to our customers. We have packed Return Dock software in a comprehensive partner program.

About support and customer success

What is included in standard support?

In all plans, we offer standard support including in-app documentation and in-app ticket support. The professional and enterprise plans also include phone support.

What is included in the customer success basic plan?

The customer success basic plan includes:

  • Maintenance of the account setup
  • Pro-active evaluation and improvements
  • Pro-active evaluation and improvements after quarterly release

What is included in the customer success personal plan?

The customer success personal plan includes:

  • Maintenance of the account setup
  • Pro-active evaluation and improvements
  • Pro-active evaluation and improvements after quarterly release
  • Monthly key-user call to discuss new features
  • Quarterly key-user call to discuss new features
  • On-request key-user classroom training

 

Ready to discuss your plan

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