Agent Roles is a role-based access control system that allows you to assign specific rights to agents that work in the Agent RMA Portal. All activities are also registered and reported in an audit trail.
A disposition plan defines the receiving and disposition process in a destination (returns center). A workflow defines the activities, the status and the notifications (status updates) to the customer. Disposition Plans allows you to implement a tailored receiving and disposition process in each return center.
ReCommerce is a "coming soon" feature that allows you to recover product value by selling returned products in alternative sales channels.
Return-to-Vendor is a "coming soon" feature that allows you to define and operate the 2nd tier returns process with your external suppliers and repair partners. Return-to-Vendor supports several external disposition processes to recover product value such as warranty redemption, repair, refurbishment, remanufacturing and recycling.