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Return Center Operations

Streamline the receiving process in your return center(s) for a fast disposition of returned products. Drive efficiency to reduce costs of operations:

  • Returns processing and returns disposition
  • Define your return center(s)
  • Process workflows
  • Product Grading checklists
  • Case management
  • Disposition tactics
  • Pre-alert to external system
  • Automated status updates to your customer

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The product grading and disposition process in your return center(s) needs to run fast and efficient.

Reduce operating costs

Recover product value

Reduce process cycle-times

Avoid inventory write-off

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Agent Roles

Agent Roles is a role-based access control system that allows you to assign specific rights to agents that work in the Agent RMA Portal. All activities are also registered and reported in an audit trail.

Notifications

Notifications is a flexible feature to automate status updates to your customers. Define the content of all emails and define the trigger in the workflow when to send them.

Disposition Plans

A disposition plan defines the receiving and disposition process in a destination (returns center). A workflow defines the activities, the status and the notifications (status updates) to the customer. Disposition Plans allows you to implement a tailored receiving and disposition process in each return center.

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ReCommerce

ReCommerce is a "coming soon" feature that allows you to recover product value by selling returned products in alternative sales channels.

Return-to-Vendor

Return-to-Vendor is a "coming soon" feature that allows you to define and operate the 2nd tier returns process with your external suppliers and repair partners. Return-to-Vendor supports several external disposition processes to recover product value such as warranty redemption, repair, refurbishment, remanufacturing and recycling.

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