The returns process is an important part of the customer buying process. Offer customers a hassle-free returns process for any reason they want to return a product to you.
Customers expect a fast refund if they decide to withdraw the purchase of your product.
Customers expect a fast exchange if they wish to receive another product.
Customers need to return your product when they cancel the subscription to your product-as-a-service.
Customers expect a fast and reliable warranty or repair service if their product is defect.
Customers need to urgently return the product in the unexpected event of a product recall.
Customers want you to sustainable dispose the product when they stop using it.
You can manage the entire RMA process with our proprietary software to offer your customer a hassle-free returns experience and to take advantage of some powerful features for returns authorization, smart logistics, and insights. As an option, customers can also return products to a local ReturnDock center with the returns process you already have in place.
Customers can easily create a return and shipping label in a hosted returns portal in your brand identity.
You can include one or multiple return policies in one customer portal.
Notifications inform your customers about the status of a return with personal emails in your brand identity.
Your personal dashboard gives you a bird-eye overview of everything that happens in the reverse supply chain.