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ReturnDock

ReturnDock is an all-in returns service offered by 12Return and a selected group of local logistics service providers.

ReturnDock returns management service

Hassle-Free Returns

You can manage the customer returns process with our software to offer customers a hassle-free returns experience and to take advantage of some powerful features for returns authorization, logistics, status tracking, and insights.

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Smart Logistics

Rather than spending time and money shipping the product back to the origin country, customers can return products to a local ReturnDock center. Our software optimizes routing and shipping to a designated local ReturnDock center.

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Local Operations

Local ReturnDock centers take care of all operational activities like receiving, inspection, storage, revalue, bulk shipping, and fulfillment. ReturnDock operations redeploy returned products in local markets or any other value chain.

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HOW CAN WE HELP YOU?

ReturnDock offers a scalable service to manage the challenges of returns and to unlock the benefits from an end-to-end returns process.

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GO

LOCAL RETURNS CENTER
EFFICIENT HANDLING OF RETURNS

Returned products are received, graded, sorted, and bulk shipped to your preferred warehouse location.

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GROW

LOCAL RESTOCK CENTER
FAST RESALE OF RETURNED PRODUCTS

Returned products are restocked in the ReturnDock center for fulfillment to a new local customer.

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FLOW

LOCAL REVALUE CENTER
REVALUE PRODUCTS FOR CIRCULARITY

Returned products are revalued to supply the product, its components, or its raw materials to a new value chain.

SOFTWARE

You can leverage the power of our returns management platform with a single integration to your order management system.

Customer Portal

Hosted customer portal in your brand identity for customers to create a return.

Personal Dashboard

Real-time dashboard for your customer support team to be in control of all returns.

Inventory

Real-time overview of the inventory in all ReturnDock centers.

Insights

Powerful insights dashboard with statistics from your returns process.

Return Policies

Flexible configuration of one or multiple return policies in the customer portal.

Return Reasons

Flexible configuration of return reasons for each return policy.

Emails

Automated emails in your brand identity to keep your customers informed.

Languages

Fully configurable multi-language customer communication interface.

SERVICE

Managing and operating reverse logistics is complex and requires a different skill set than traditional forward logistics. ReturnDock has the technology and expertise to run and optimize your reverse supply chain.

Customer Support

Multi-language front-end for customer support.

Technical Support

Technical support for new product introduction.

Managed Shipping

UPS transportation services managed by ReturnDock.

Prepaid Shipping

UPS and DHL Express transportation services with your carrier contract.

ReturnDock Centers

Local ReturnDock centers in Europe, North America, Asia, and Oceania.

Inbound

Receiving, grading, and sorting of returned products in a local ReturnDock center.

Storage

Secured storage of returned products in a local ReturnDock center.

Outbound

Bulk shipping of returned products to your location of choice.

Restock

Store sellable products in the local ReturnDock center for fulfilment to a new local customer.

Fulfillment

Fulfillment of restocked products to a new local customer.

Local Revalue

ReturnDock centers are designed for disposition like refurbishment, recondition, reprocessing, repair, asset recovery, and recycling.

Revalue Channels

Integration with external revalue channels for recommerce, donation, and liquidation.

FOR YOUR PRODUCTS

ReturnDock centers are designed and equipped to recover the value of your products in any phase of the product-life-cycle.

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RETURNDOCK

ReturnDock centers are designed to handle customer returns of any kind.

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TECHDOCK

TechDock centers are equipped for revalue activities for tech products, such as reprocessing, refurbishment and repair.

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FASHIONDOCK

FashionDock centers are equipped for revalue activities for fashion & apparel products, such as repacking and recondition.

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YOURDOCK

Do you operate your own returns center? We can implement an embedded ReturnDock solution in your warehouse.

FOR YOUR BUSINESS

ReturnDock has been designed to develop, operate, and optimize your reverse supply chain service for a customer-centric and circular economy.

Consumer Electronics

Consumer electronic products are returned in different phases while the customer is using the product. No matter if you sell products or offer them in subscription, you need to be prepared for returns.

Professional Electronics

Professional electronic products are returned by consumers and businesses for different reasons. An effective reverse supply chain helps you to recover the value of your products at any time.

Consumer Healthcare

Consumer healthcare products require a controlled reverse supply chain for financial and legal reasons. An effective reverse supply chain helps you to comply with the requirements of your business.

Fashion & Apparel

The on-line sales of fashion & apparel lead to a massive returns volume and associated costs. A local returns management solution helps you minimize costs and reduce the financial and environmental impact of returns and product write-off.

Leading brands care about their customers and products.

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