ReturnDock is an all-in returns service offered by 12Return and a selected group of local logistics service providers.
You can manage the customer returns process with our software to offer customers a hassle-free returns experience and to take advantage of some powerful features for returns authorization, logistics, status tracking, and insights.
Rather than spending time and money shipping the product back to the origin country, customers can return products to a local ReturnDock center. Our software optimizes routing and shipping to a designated local ReturnDock center.
ReturnDock offers a scalable service to manage the challenges of returns and to unlock the benefits from an end-to-end returns process.
Returned products are received, graded, sorted, and bulk shipped to your preferred warehouse location.
Returned products are restocked in the ReturnDock center for fulfillment to a new local customer.
Returned products are revalued to supply the product, its components, or its raw materials to a new value chain.
You can leverage the power of our returns management platform with a single integration to your order management system.
Hosted customer portal in your brand identity for customers to create a return.
Real-time dashboard for your customer support team to be in control of all returns.
Real-time overview of the inventory in all ReturnDock centers.
Powerful insights dashboard with statistics from your returns process.
Flexible configuration of one or multiple return policies in the customer portal.
Flexible configuration of return reasons for each return policy.
Automated emails in your brand identity to keep your customers informed.
Fully configurable multi-language customer communication interface.
Managing and operating reverse logistics is complex and requires a different skill set than traditional forward logistics. ReturnDock has the technology and expertise to run and optimize your reverse supply chain.
Multi-language front-end for customer support.
Technical support for new product introduction.
UPS transportation services managed by ReturnDock.
UPS and DHL Express transportation services with your carrier contract.
Local ReturnDock centers in Europe, North America, Asia, and Oceania.
Receiving, grading, and sorting of returned products in a local ReturnDock center.
Secured storage of returned products in a local ReturnDock center.
Bulk shipping of returned products to your location of choice.
Store sellable products in the local ReturnDock center for fulfilment to a new local customer.
Fulfillment of restocked products to a new local customer.
ReturnDock centers are designed for disposition like refurbishment, recondition, reprocessing, repair, asset recovery, and recycling.
Integration with external revalue channels for recommerce, donation, and liquidation.
ReturnDock centers are designed and equipped to recover the value of your products in any phase of the product-life-cycle.
ReturnDock centers are designed to handle customer returns of any kind.
TechDock centers are equipped for revalue activities for tech products, such as reprocessing, refurbishment and repair.
FashionDock centers are equipped for revalue activities for fashion & apparel products, such as repacking and recondition.
Do you operate your own returns center? We can implement an embedded ReturnDock solution in your warehouse.
ReturnDock has been designed to develop, operate, and optimize your reverse supply chain service for a customer-centric and circular economy.
Consumer electronic products are returned in different phases while the customer is using the product. No matter if you sell products or offer them in subscription, you need to be prepared for returns.
Professional electronic products are returned by consumers and businesses for different reasons. An effective reverse supply chain helps you to recover the value of your products at any time.
Consumer healthcare products require a controlled reverse supply chain for financial and legal reasons. An effective reverse supply chain helps you to comply with the requirements of your business.
The on-line sales of fashion & apparel lead to a massive returns volume and associated costs. A local returns management solution helps you minimize costs and reduce the financial and environmental impact of returns and product write-off.