ReturnDock is built on 20 years of experience in the reverse supply chain.
I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 defect products that needed to be received, screened, and stored. Our warehouse stocked an average of 400,000 defect products that were waiting to be repaired on demand. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realised that returns management software is the third piece to solve the returns puzzle.
We launched 12Return returns management software to revolutionize reverse logistics. In its core, 12Return is designed to deliver 2 important aspects of the modern reverse supply chain; the returns process always starts at the customer, and the reverse supply chain spans multiple processes that are executed by different actors and systems. 12Return is a customer-centric and open platform that allows all actors in the reverse supply chain to work together.
12Return serves many enterprise and mid-size brands, like IBM, Philips, Somfy, Fairphone, and ReMarkable. Much has changed since we started. Three global trends, Direct-to-Customer Commerce, the Subscription Economy, and the Circular Economy, all lead to product returns which make the reverse supply chain an undisputed part of the supply chain. A growing number of brands care for their products and need help with the challenges in the reverse supply chain.
We believe in Direct-to-Customer commerce, but we think companies have an obligation to minimize the consequences of commerce, such as returns, at any time. We believe that returns need and can be dealt with in a much more sustainable and smarter way: Local. We have launched ReturnDock for global brands to deal with returns locally and revalue products locally. ReturnDock is powered by 12Return software and offers the services I once managed at Solectron. The circle has been closed.