12Return supports receiving and grading operations in your in-sourced facilities, a preferred 3PL network, or in a Return Dock center. No matter if you run one or multiple return centers, 12Return puts you in control of the entire returns process.
When a return shipment arrives at your return center, the receiving & grading process can start directly with all relevant data about the return and it's products in one system.
The receiving & grading process should be simple for operators. Smart grading rules define the product grade to confirm the service resolution with the customer and to determine the disposition to recover the value of the product.
Returned products that flow through your reverse supply chain need to be visible with all relevant data in one system. Control the inventory of returned products in your return centers and easily integrate your warehouse management system for replenishment of A-graded products into your regular inventory.
Set up one or multiple in-sourced or outsourced return centers in your reverse supply chain.
Set up a product information management system in 12Return with all relevant product information for the returns process.
Define generic or specific grading rules to simplify the receiving process and to automate decisions for product disposition.
Define flexible customer attributes to capture specific data during the receiving and grading process.
Many of us know the abbreviation RMA but what does it stand for?