12Return's customer communication interface lets you offer return policies in any in-store or on-line sales channel.
Return Profiling™ allows you to automate the authorization of returns with specific automation rules.
Dynamic Routing™ allows you to automate and execute logistics with UPS and DHL services for returns from 149 countries.
12Return's customer support interface gives support agents all tools and data to manage the returns process with their customer.
The 12Return platform allowed us to completely rethink, reorganise and optimise our return flows. We can now offer a user-friendly solution to do returns to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally.”
Logistics, Operations Manager, Efficiency and Quality Northern Europe at Somfy Group
On-line interaction offers many opportunities for personal service in the returns process. Customers can create a return, add return reasons, select shipping preferences, receive a shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.
Managing expectations starts with accepting a return and communicating the expected resolution. Support agents have full control to approve or reject products, add reject reasons and communicate with the customer. Or have Return Profiling™ bots do this work for them.
Returns should be shipped first time right to a designated return center. 12Return supports returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS and DHL. Dynamic Routing™ automates all decisions for smart reverse logistics.
Customers expect the service that has been promised in the return policy. Support agents have a personal dashboard to answers all customer support inquiries. 12Return automatically updates your ERP system and informs the customer with branded status messages.
Hosted RMA Portal
Design a branded customer RMA portal that is hosted by 12Return.
Connect your order management system to retrieve all relevant order data to create a return in the hosted RMA portal.
Create a return in your own system that is connected to the 12Return API.
Set up all products in 12Return and connect your PIM system to maintain all specific product information that is needed for the returns process.
Define return reasons that can be selected when a return is created and that are turned into valuable insights.
Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.
Use your UPS or DHL account to give your customer a prepaid return label for drop-off or pickup.
Do It Yourself
Create a barcoded return shipping label for customers to organize shipping themselves.
Use Return Profiling automation rules for smart and automated return material authorization.
Use Dynamic Routing to automate decisions about where returns are shipped to and how.
Unlock the oppportunity of customer interaction with specific questionnaires.
Keep customers and external systems informed with automated status updates.
Integrate with an external warehouse management system to manage the receiving process outside 12Return.
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