No matter where returns come from, Return Bird organises how they come back to you.
Customers can create a return in a Customer RMA Portal that is hosted by 12Return. You have all flexibility to control the look and feel of your brand identity. You can set up all return policies in a single and multi-language communication interface.
Customers can also create a return in your CRM or Order Management system that is connected to the 12Return API. You stay in full control of the design and experience of the customer return journey.
In both ways customers can create a return and 12Return creates the return shipping label on-demand.
Customer service agents can review, authorize or rejected returns that have been created by the customer.
Agents can also create returns on behalf of the customer.
With a personal dashboard agents are in full control of the status of each return. Agents have all data available to reply to customer inquiries.
Agents can settle the return with the customer and inform them with automated status updates.
Your returns process is available for your customer 24/7 with a self-service Customer RMA Portal.
Offer multiple return policies in a single and multi-language customer communication interface.
Inform customers about the return status with automated status updates.
Many of us know the abbreviation RMA but what does it stand for?Learn More →
See how Dexter Bawbund experiences the customer return journey.Learn More →
Read how technology can facilitate the customer journey.Learn More →