The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

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Return Bird organises the customer return journey.

You can streamline the customer return journey in any sales channel that creates returns. Improve customer engagement and reduce freight spend with a reliable and smart return policy.

Flexibility & Scalability
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RMA portal
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Customer Return Journey

No matter where returns come from, Return Bird organises how they come back to you.

RMA Portal

Create a return in a branded RMA portal that is hosted by 12Return. 12Return creates the return shipping label on-demand. 

RMA Portal
Return Bird
Self-Service, Service and Logistics modules for streamlining the returns process with your customer.

API (new)

Create a return in your own CRM or Order Management system. 12Return creates the return shipping label on-demand.

Better service in the customer return journey

On-Demand Service

Your returns process is available for your customer 24/7 with a self-service RMA portal.

Single Interface

Be transparent with multiple returns policies in a single customer communication interface.

Data Driven

Gather and unify all data at the start of the process for better decisions and execution.

Smart Routing

Ship returns to the return center destination where they can be handled best.

Smart Shipping

Define smart returns policies and use UPSDHL or other return services to reduce freight spent.

Easy Integration

Integrate Return Bird with your CRM or Order Management system.

RMA Portal

Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux. 12Return has been integrated with the receiving process in the central fulfilment center.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty.  reMarkable's outsourced receiving process in Asia runs 12Return.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for receiving, grading, and repair of returned mobile phones.


Somfy has organised their entire frontend for returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BaaN.


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The customer journey

See how Dexter Bawbund experiences the customer return journey.

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Read how technology can facilitate the customer journey.

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