Returns Management Platform for product returns.


Streamline the customer return journey.


Optimize the process of receiving and grading returned products.

Control Tower

All-in-one Return Bird and Return Dock.

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Return Bird organises the customer return journey.

Streamline the process how returns come to you. Improve customer communication in any sales channel that creates returns. Reduce freight spend with an automated return policy.

Flexibility & Scalability
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RMA portal
Trusted by amazing companies

Reliable Service

No matter where returns come from, 12Return streamlines how they come to you.


RMA Portal for your customers and customer service agents to manage returns effectively. 

RMA portal
Return Bird
Self-Service, Service, and Logistics modules for streamlining the returns process with your customer.


Flexible module to define return policies and integration with carriers like UPS and DHL.

Offer service in an extended customer journey

On-Demand Service

Your returns process is available 24/7 with a self-service return journey for your customers.

Single Interface

Be transparent with multiple returns policies in a single customer communication interface.

Data Driven

Gather and unify all data at the start of the process for better decisions and execution.

Smart Shipping

Define smart returns policies and reverse logistics shipping options to reduce freight spent.

Smart Routing

Ship returns to the return center destination where they can be handled best.

Easy Integration

Integrate Return Bird with your business system with our integration suite.

RMA portal

Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux. PostNL and UPS have been integrated to offer customers a hassle free returns process.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty. 12Return organises reMarkable's global reverse supply chain.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for all returns from consumers and resellers.


Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe.


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