Returns Management Platform for product returns.

Frontend Solution

Streamline the inflow of product returns from customers.

Backend Solution

Optimize the process of receiving and grading returned products.

Total Solution

All-in-one Return Bird and Return Dock.

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Return Bird simplifies how returns come to you.

Streamline the process how returns come to you. Improve customer satisfaction in any sales channel that creates returns. Reduce freight spend with an automated return policy.

Flexibility & Scalability
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RMA portal
Trusted by amazing companies

It's all about a smooth process

No matter where returns come from, 12Return streamlines how they come to you.


RMA Portal for your customers and customer service agents to manage returns effectively. 

RMA portal
Return Bird
Self-Service, Service, and Logistics modules for streamlining the returns process with your customer.


Flexible module to define return policies and integration with carriers like UPS and DHL.

A better returns process brings good things

On-Demand Service

Your returns process is available 24/7 with a self-service return journey for your customers.

Single Interface

Be transparent with multiple returns services in a single customer communication interface.

Data Driven

Gather and unify all data for better decisions and execution.

Smart Shipping

Define smart returns policies and reverse logistics shipping options to reduce freight spent.

Smart Routing

Ship returns to the return center destination where they can be handled best.

Fast Service

Have all tools available to offer a fast and reliable service to your customer.

RMA portal

Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux. PostNL and UPS have been integrated to offer customers a hassle free returns process.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty. 12Return organises reMarkable's global reverse supply chain.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for all returns from consumers and resellers.


Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe.


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