12Return's customer communication interfaces let you offer return policies in any in-store or on-line sales channel.
Define authorization playbooks to automate the authorization of returns for a fast response to customer return requests.
12Return's support interface gives support agents a personal dashboard to manage the returns process with their customers.
The 12Return platform allowed us to completely rethink, reorganise and optimise our return flows. We can now offer a user-friendly solution to do returns to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally.”
Logistics, Operations Manager, Efficiency and Quality Northern Europe at Somfy Group
Customers can create a return, add return reasons, select shipping preferences, receive a shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.
Manage customer expectations with accepting a return and communicating the expected resolution. Customer support agents have full control to review and authorize returns manually. Or have Return Profiling™ playbooks do this work for them automatically.
Customer support agents have a personal dashboard to monitor all returns and to answer customer inquiries. 12Return automatically updates your ERP system and informs the customer with status emails in your brand identity.
Hosted RMA Portal
Design a branded customer RMA portal that is hosted by 12Return.
Connect your order management system to retrieve all relevant order data to create a return in the hosted RMA portal.
Create a return in your own system that is connected to the 12Return API.
Set up all products in 12Return or connect your PIM system to maintain all product information that is needed for the returns process.
Define return reasons that can be selected when a return is created by the customer.
Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.
Use Dynamic Routing™ playbooks to automate decisions about where returns are shipped to and how.
Set up product specific or generic questionnaires that should be completed when the customer creates a return.
Keep customers and external systems informed with automated status updates via email and API.
External Warehouse Integration
Integrate an external warehouse management system to manage the receiving and grading process outside 12Return.
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