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Engaged customers with Return Bird

Future-proof customer return journey

Give customers a friendly and simple return policy at the start of a return and a reliable service at the end. 12Return makes the returns process personal and supportive. So customers stay happy.
Walk the Process
RMA Portal

The Service Dashboard

Managing product returns from customers is part of the customer journey. While returns can be seen as a burden, returns are an opportunity at the same time. An opportunity to engage your customer and to offer better personal service. The control tower dashboard offers a bird-eye overview of everything that happens in the returns process. Customer support agents have all tools and data to safeguard the returns process from request to service.

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icon__Return Options icon__Agent Roles
For customers For support agents
Customers are in control over their journey to return a product and to receive service. 12Return has been designed to simplify how customers can create a return, receive a return shipping label and they stay informed about the entire process. 12Return streamlines the customer return journey, no matter the reason why customers return a product to you. Customer service agents need tools to help their customer and data to give them answers. 12Return gives agents everything they need to be in control of returns and to have personal communication with their customer. 12Return facilitates the customer return journey by empowering your support agents to deliver personal customer service.

 

icon__Customer RMA Portal icon__Return Types icon__Destinations
On-Demand Service
Customers can create a return and shipping label for multiple return policies with a self-service solution that is available 24/7.
Return Reason
Customers can specify a return reason for each product they return and you can turn this data into valuable insights.
Intelligent Routing
Based on several parameters 12return defines the return center destination where the return will be shipped to.
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Shipping Labels
12Return will create a shipping label with the selected carrier. 12Return supports returns from 149 countries with UPS and DHL.
Service Memo
12Return allows service agents to settle the return with the customer with service memo's like credits and repairs.
Status Updates
12Return informs the customer about the status of the return throughout the entire process. From authorized to completed.
The 12Return returns management platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems. We support several options to integrate with your CRM or Order Management system:
API
12Return supports a suite of APIs to create a return in your own CRM or Order Management system and to receive a return shipping label from 12Return.
Connectors
12Return supports a suite of connectors to retrieve data from your CRM or Order Management system to create a return in a 12Return hosted portal.
ups dhl tnt postnl
Global UPS drop-off and pickup services. Global DHL pickup service. Global TNT pickup service. PostNL drop-off service in The Netherlands.
dynalogic dropoff pickup  
Dynalogic pickup service in The Netherlands and Belgium. Use any carrier service for customer organized shipping. Use any carrier service for pickup.  
Essentials Professional Enterprise
The Essentials plan enables you to use Return Bird for up to 1,000 returns per month. You can set up one customer portal for the customer to create and ship a return. You can ship returns to one return center destination. You can work with all carrier services, like UPS and DHL. The Professional plan enables you to use Return Bird for up to 2,500 returns per month. You can set up to 3 customer portals for the customer to create and ship a return. You can ship returns to one return center destination. You can work with all carrier services, like UPS and DHL.  You have full access to our API to integrate your CRM or Order Management system. The Enterprise plan enables you to use Return Bird for unlimited returns per month. You can set up unlimited customer portals for the customer to create and ship a return. You can ship returns to unlimited return center destinations. You can work with all carrier services, like UPS and DHL. You have full access to our API to integrate your CRM or Order Management system. 

Ask and Discover

Frequent Asked Questions

Discover all Features
Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for their entire reverse supply chain.
Fairphone
ReMarkable ships products to global customers from Asia. Customers return to reMarkable's fulfilment center in Asia that runs 12Return.
Remarkable
Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BAAN.
Somfy
Remeha works with over 3,500 dealers and resellers that can return products to Remeha. 12Return is the frontend RMA solution that has been integrated with the backend operations process in SAP.
Remeha
Conrad uses 12Return for returns and warranty from consumers and business customers in Benelux. 12Return has been integrated with the receiving process in the central fulfilment center.
Conrad

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What does RMA stand for

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The customer journey

See how Dexter Bawbund experiences the customer return journey.

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Technology

Read how technology can facilitate the customer journey.

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I want to organise the customer return journey!

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