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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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Integrated with the systems and services you already work with

12Return connects the systems and services that are relevant for your returns process.

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Integrations

We make it easy for you to manage returns in your daily work.

Order Management Systems

Creating a return should be easy for your customer. The Order Connector retrieves the relevant order data from your system when the customer creates a return in the Customer Portal. Completing returns should be easy for your teams. The Return Alert updates your system about the status of a return.

Order Connector:

Return Alert:

External return tools

You like to leverage the capabilities of the 12Return platform but you don't want to use Return Bird for customer returns. 12Return accepts external returns from other return tools to handle them with Return Dock.

Create Return API:

Carriers

Return Bird includes Standard and Premium carrier services. You can use these services with your own carrier account our as part of our Managed Returns Service.

Carrier services:

Standard carriers (global):

  • UPS
  • DHL Express

Premium European carriers (local):

  • PostNL (The Netherlands)
  • Hermes (UK and Germany)
  • Correos (Spain)
  • La Poste (France)
  • BPost (Belgium)
  • PostNord (Denmark, Sweden, Norway, Finland)
  • Others

Carrier platforms:

Even more carriers:
  • Transsmart

Productivity tools

No need to be in the Merchant Dashboard the entire day. Create a 12Return channel in Slack or Teams and 12Return tells you when a return requires your action. When customers want to talk to you about their return, they can simply use your preferred chat tool.

CRM:

  • Intercom
  • Zendesk
  • Livechat
  • Any chat tool

Productivity:

  • Slack
  • Teams

Customer Success

Remarkable

reMarkable ships products to customers worldwide directly from Asia. Customers return to reMarkable with DHL. 12Return organises their global reverse supply chain.

Customer Success

Somfy

Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe.

Customer Success

PD Paola

PD Paola ships products to customers worldwide Customers return to PD Paola with UPS. 12Return organises their global reverse supply chain.