12Return connects the systems and services that are relevant for your returns process.
We make it easy for you to manage returns in your daily work.
Creating a return should be easy for your customer. The Order Connector retrieves the relevant order data from your system when the customer creates a return in the Customer Portal. Completing returns should be easy for your teams. The Return Alert updates your system about the status of a return.
You like to leverage the capabilities of the 12Return platform but you don't want to use Return Bird for customer returns. 12Return accepts external returns from other return tools to handle them with Return Dock.
Return Bird includes Standard and Premium carrier services. You can use these services with your own carrier account our as part of our Managed Returns Service.
Standard carriers (global):
Premium European carriers (local):
No need to be in the Merchant Dashboard the entire day. Create a 12Return channel in Slack or Teams and 12Return tells you when a return requires your action. When customers want to talk to you about their return, they can simply use your preferred chat tool.
reMarkable ships products to customers worldwide directly from Asia. Customers return to reMarkable with DHL. 12Return organises their global reverse supply chain.
Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe.
PD Paola ships products to customers worldwide Customers return to PD Paola with UPS. 12Return organises their global reverse supply chain.