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GENERAL

Build a unified reverse supply chain and returns management process on a single platform.

RETURN BIRD

Streamline customer returns in any channel where customers return products.

RETURN DOCK

Receive and Grade returned products in your in-house or outsourced warehouse.

Return Bird for Customer Returns

Streamline customer returns in any channel where your customers are.

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Customer Portal

Return Bird includes an online branded portal for mobile, tablet and desktop. Easily integrated with your webshop and running under yourbrand.12return.com or yourbrand.com/returns.  Your customer will simply feel that they are with you all the time.

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Support Desk

Return Bird includes a support desk for support agents to authorize, track, manage, and analyze returns and to have effective customer conversations in every phase of the returns process.

Offer a better post-sales service experience

Returns as a service

You can offer multiple return services for refund, exchanges, warranty, swap, repair, and others in a single customer communication interface that is integrated with your CRM or Order Management system. Enable customers to create, ship, and track returns.

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Reliable shipping

You can define smart automation rules where returns are shipped to and how. You can define the carriers services that are available for a return policy in the geographical area of your customer. Offer integrated transportation services for drop-off, pickup, and swap. 12Return produces all labels and documents that are needed for (international) shipping.

 

Accurate status

Send out automated status updates to your customer and to your other business systems. 12Return offers real-time status information about the end-to-end returns process.

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Makes your existing returns process digital and customer-centric.

Integration

Easily integrated with your webshop and running under yourbrand.12return.com or yourbrands.com/returns.  Your customer will simply feel that they are with you all the time.

Shipping Services

12Return supports customer returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS, DHL and local carriers.

 

Automation

Authorize returns automatically, manually, or define smart automation rules to manage returns authorization at scale.

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