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CUSTOMER RETURNS

Offer a better customer experience in any channel where customers return products.

OPERATIONS

Run efficient operations in your in-house or outsourced warehouse.

Return Bird for Customer Returns

Offer a better customer experience in any channel where customers return products.

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Everything you need to manage returns at scale

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Returns Portal

Return Bird includes an online branded returns portal for mobile, tablet and desktop. Easily integrated with your webshop and running under yourbrand.12return.com or yourbrand.com/returns.  Your customer will simply feel that they are with you all the time.

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Support Desk

Return Bird includes a support desk for support agents to authorize, track, manage, and analyze returns and to have effective customer conversations in every phase of the returns process.

Offer a better post-sales service experience

Customer experience

A returns portal is more than a tool to create a return label. It supports the entire returns process. Customers can create, ship, and track returns in a communication interface that is integrated with your CRM or shopping cart system.

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Automated gatekeeping

Support agents have all controls to review and accept returns. With Return Profiling™, returns can be authorized intelligent and automatically. No more need for manual intervention to manage Returns Material Authorization at scale.

Intelligent shipping

12Return has been designed with international returns in mind. You can define smart automation rules that define where returns are shipped to and how. Start saving on freight spend with intelligent shipping.

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Accurate status

Keep you customer informed about their return by sending automated status updates. 12Return also connects with external systems to update real-time status information about the end-to-end returns process.

Makes your existing returns process digital and customer-centric.

Create return API

Be in control of your customer facing returns process by building a returns interface in your system that is connected to our API.

Shipping Services

12Return supports customer returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS, DHL and many local carriers.

 

Automation

Authorize returns automatically, manually, or define smart automation rules to manage returns authorization at scale.

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