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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

Customer Returns Experience

Offer customers a better returns experience on any channel they buy from you.

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Activate

Drive conversion with the right expectations

Inform customers about your return policy to set the right expectations from the start. 

Engage

Keep your customers delighted and engaged

Give customers a seamless self-service experience and piece of mind when making a return.

Retain

Make customers come back to you after a positive experience

97% of consumers say they’ll buy again if they have a positive returns experience.

 

Use Return Bird as your returns management platform and build and end-to-end returns process by connecting your preferred returns management operations.

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Returns Portal

Return Bird includes a branded returns portal for mobile, tablet and desktop. Easily integrated with your webshop and running under yourbrand.returnbird.com or yourbrand.com/returns. 

Merchant Dashboard

Return Bird includes a merchant dashboard for support agents to authorize, track, manage, and analyze returns and to have effective customer conversations in every phase of the returns process.

Intelligent Shipping

Return Bird supports customer returns from 149 countries with global drop-off and pickup services from UPS, DHL, and local carriers in all major European countries.

Customer experience

A returns portal is more than a tool to create a return. It supports communication between you and your customer in the entire returns process. Customers can create, ship, and track returns in a communication interface that is integrated with your CRM or shopping cart system.

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Gatekeeping

Simply accept a return by default or review and authorize returns based on the characteristics of a return. Support agents have all controls to review and accept returns. You can define smart automation rules for intelligent and automated Returns Material Authorization at scale.

Shipping

Return Bird has been designed with global returns in mind. You can define smart automation rules that define where returns are shipped to and how. Of course, shipping is digital. No need to include a return label in the box.

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Accurate status

Everyone wants to stay informed about the status of the return. Return Bird automatically sends status updates to your customer and to any system that is part of the returns process.

12Return is a SaaS platform that powers a global solution for customer returns

Returns Portal

Design your branded returns portal where customers can create, ship, and track a return. You can set up unique portals for different channels, such as B2B and B2C.

Return Policies

Each returns portal contains one or multiple return policies, such as Returns & Exchanges and Warranty.

 

Order Connector

The order connector integrates with your system to retrieve the relevant order data to create a return.

Gatekeeping

For each return policy you can define if returns will be authorized automatically or after a review by a support agent.

Carrier Services
12Return integrates with many carrier services and you can define the available services for each return policy and country.
Shipping Options

12Return supports drop-off and pickup services depending on the availability from each carrier.

Payment

Customers can pay for a return label in the returns portal or shipping charges can automatically be deducted from the refund.

Paperless Returns

12Return creates a digital return label so there is no need to include a return label in the box.

Pickup 

Customers can schedule a pickup by UPS or DHL without leaving the returns portal.

Tracking

Customers and support agents can track the status of a return in the returns portal or merchant dashboard.

Status Updates

Customers receive automated status updates. You can design email templates in your brand identity and send them with your email address.

Return Alerts

You can connect to web hooks to receive automated status updates in your preferred system.

Managed Transportation

We manage drop-off services with local carriers in all major countries in Europe.

Local Return Address

We offer a local return address in all major countries in Europe where returns are received and sorted for consolidated delivery to your fulfilment center or any other destination.

Global Returns

12Return supports global returns that can be shipped to our global Return Centers, to your fulfilment center or any other destination.

Insights

12Return enables you to turn the data of your returns process into value insights for better business decisions.

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