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GENERAL

Build a unified reverse supply chain and returns management process on a single platform.

RETURN BIRD

Streamline customer returns in any channel where customers return products.

RETURN DOCK

Receive and Grade returned products in your in-house or outsourced warehouse.

Return Bird for Customer Returns

Streamline customer returns in any channel where customers return products.

For Customers

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Customer Portal

Return Bird includes a hosted customer portal in your brand identity where customers can initiate a return, add return reasons, select shipping preferences, receive a shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.

For Support Agents

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Support Desk

Return Bird includes a support desk for support agents to authorize, track, and manage returns and to have effective customer conversations in every phase of the returns process.

Global brands, big and small, use 12Return

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Return Bird makes your existing returns process digital and customer-centric.

Integration

12Return integrates with any commerce system to retrieve order data and to send updates about the status of a return.

Shipping Services

12Return supports customer returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS, DHL and local carriers. 

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Automation

Authorize returns automatically, manually, or define smart automation rules to manage returns authorization at scale.

Let's have a conversation

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