Offer customers a better returns experience on any channel they buy from you.
Inform customers about your return policy to set the right expectations from the start.
Give customers a seamless self-service experience and piece of mind when making a return.
97% of consumers say they’ll buy again if they have a positive returns experience.
Return Bird includes a branded returns portal for mobile, tablet and desktop. Easily integrated with your webshop and running under yourbrand.returnbird.com or yourbrand.com/returns.
Return Bird includes a merchant dashboard for support agents to authorize, track, manage, and analyze returns and to have effective customer conversations in every phase of the returns process.
Return Bird supports customer returns from 149 countries with global drop-off and pickup services from UPS, DHL, and local carriers in all major European countries.
A returns portal is more than a tool to create a return. It supports communication between you and your customer in the entire returns process. Customers can create, ship, and track returns in a communication interface that is integrated with your CRM or shopping cart system.
Simply accept a return by default or review and authorize returns based on the characteristics of a return. Support agents have all controls to review and accept returns. You can define smart automation rules for intelligent and automated Returns Material Authorization at scale.
Return Bird has been designed with global returns in mind. You can define smart automation rules that define where returns are shipped to and how. Of course, shipping is digital. No need to include a return label in the box.
Everyone wants to stay informed about the status of the return. Return Bird automatically sends status updates to your customer and to any system that is part of the returns process.
Design your branded returns portal where customers can create, ship, and track a return. You can set up unique portals for different channels, such as B2B and B2C.
Each returns portal contains one or multiple return policies, such as Returns & Exchanges and Warranty.
For each return policy you can define if returns will be authorized automatically or after a review by a support agent.
12Return supports drop-off and pickup services depending on the availability from each carrier.
Customers can pay for a return label in the returns portal or shipping charges can automatically be deducted from the refund.
12Return creates a digital return label so there is no need to include a return label in the box.
Customers can schedule a pickup by UPS or DHL without leaving the returns portal.
Customers and support agents can track the status of a return in the returns portal or merchant dashboard.
Customers receive automated status updates. You can design email templates in your brand identity and send them with your email address.
We manage drop-off services with local carriers in all major countries in Europe.
We offer a local return address in all major countries in Europe where returns are received and sorted for consolidated delivery to your fulfilment center or any other destination.
12Return supports global returns that can be shipped to our global Return Centers, to your fulfilment center or any other destination.
12Return enables you to turn the data of your returns process into value insights for better business decisions.