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The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

For any return

Solutions for any type of return you deal with

For any business function

Solutions for the challenges in any team

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Return Dock organises your warehouse operations

You can optimize the process of receiving, grading and disposition of returned products in your return center(s). Improve process cycle time, reduce operating costs and avoid inventory depreciation.

Flexibility & Scalability
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Return Dock
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Organize Your Warehouse(s)

No matter how returns show up on your receiving dock, 12Return helps to handle them. Of course, Return Dock works very well with Return Bird.

RMA Process

Operators receiving and grade products

When returns show up on your receiving dock all information is available in one system.

Warehouse operators can receive and grade returned products with automated grading rules to define the disposition type to recover the value of the product.

Received and graded products can be stored in the Available-for-Disposition inventory until the product will move into a disposition process. 

RMA Process

Operators and vendors recover products

The value of returned products can be recovered with internal disposition actions like restock and repair. 

Returned products can also be recovered with external partners such as outlet channels, OEM, repair-, refurbishment- and recycling partners. 

Return Dock allows you to set up any disposition process with any external vendor.

No More Surprises

No more unidentified returns at the receiving dock with all return data in one system.


Manage returns from all channels in one or multiple returns centers.

Reliable Grading

Improve the reliability of product grading with a data-driven grading process.

Accurate Inventory

Manage Available-for-Disposition and Available-for-Service inventories with all information in one system.

Effective Disposition

Recover the value of returned products through disposition with vendors, external partners and market places.

Easy Integration

Integrate Return Dock with your ERP system.

Discover all features

See what 12Return can do for you

Rich Features
RMA process

Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux. 12Return has been integrated with the receiving process in the central fulfilment center.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty.  reMarkable's outsourced receiving process in Asia runs 12Return.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for receiving, grading, and repair of returned mobile phones.


Somfy has organised their entire frontend for returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BaaN.


Learn from the 12Return blog.

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What does RMA stand for?

Many of us know the abbreviation RMA but what does it stand for?

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RMA process

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RMA process

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I want to organise my warehouse operations!

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