12Return supports fast and efficient receiving operations in the designated returns center with all relevant data in one system.
Revalue Optimizing™ playbooks automate the identification and grading of returned products to determine the most optimized disposition tactic.
12Return supports Available-for-Disposition and Available-for-Service inventory management in your local or central return center(s).
12Return supports Return-to-Stock and Return-to-Vendor to recover the value of returned products in existing or new channels.
When a return shipment arrives at one of your return centers, the receiving & grading process can start directly with all relevant data about the return and it's products in one system.
The receiving & grading process should be simple for operators. For each returned product the grading information is used to confirm the service resolution with the customer and to determine the disposition tactic to recover the value of the product.
Set up one or multiple in-sourced or out-sourced return centers in your reverse supply chain.
Set up a dedicated product information management system in 12Return with all relevant information for the returns process.
Define generic or specifc grading rules to simplify the physical receiving process and to automate decisions for product disposition.
Confirm the receipt of an incoming return shipment and send an automated status ntofication to the customer.
Grade products with just 4 simple questions to define the state of the product and the proposed disposition.
Define attributes to capture specific data during the receiving and grading process.
Print a customizable product label with all relevant information to identify a unique product in the reverse supply chain.
Containers and Locations
Define physical material handling equipment and locations to hold returned products during the receiving, grading, and disposition process.
Manage return-to-stock for all products that have passed the grading process and that can be sold again.
Manage return-to-vendor shipments for disposition with external repair, asset recovery, and recycling vendors.
Work with external market places to resell returned products in new markets.
Manage the receiving and grading process in your warehouse for returns that have not been created and shipped via 12Return.
Warehouse Only API
Connect your existing RMA system to create authorized returns for receiving and grading in 12Return.
Many of us know the abbreviation RMA but what does it stand for?Learn More →