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Smooth operations with Return Dock

Fast and efficient warehouse operations

When returns arrive at the dock of your warehouse you need a fast and efficient process to receive, grade and disposition returned products. 12Return converts product returns to new value.
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Return Dock

The Warehouse Management System

Any warehouse operations needs to be prepared for product returns. Product returns require a different treatment than regular products as each returned product is unique. Receiving, grading, and disposition should not burden the regular warehouse operations. Operators need the right tools for returns. 12Return is the warehouse management system for your returns center.

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Receiving & Grading Inventory & Disposition
When customers ship a return to your return center, the arrival of a return shipment will never be a surprise. 12Return has been designed to give warehouse operators all tools and data for fast and efficient receiving and grading of returned products. Returned products can be stored in your returns center until they will be dispositioned internally or at a third-party service provider. 12Return gives all tools to streamline re-commerce, refurbishment, repair or recycling with external partners.

 

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Notifications
No more unidentified returns at the receiving dock with all return data in one system.
Multi-Location
Receive returns from all channels in one or multiple returns centers.
Grading
Improve the reliability of product grading with product specific grading rules.
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Inventory
Manage the returned products inventory in one or multiple return centers with a single management overview.
Disposition
Recover the value of returned products through disposition with vendors, external partners and market places.
Integration
Make the returns process part of your supply chain and integrate Return Dock with your ERP system.
The 12Return returns management platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems. We support several options to integrate with your ERP system:
Alerts
12Return supports a suite of alerts to update your ERP system about the status of a return.
Essentials Professional Enterprise
The Essentials plan enables you to use Return Dock for up to 1,000 returns per month. You can receive incoming returns in one return center destination. The Professional plan enables you to use Return Dock for up to 2,500 returns per month. You can receive, store and disposition incoming returns in one return center destination. You have full access to our API to integrate your ERP system.  The Enterprise plan enables you to use Return Dock for unlimited returns per month. You can receive, store and disposition incoming returns in unlimited return center destinations. You have full access to our API to integrate your ERP system. 

Ask and Discover

Frequent Asked Questions

Discover all Features
Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for their entire reverse supply chain.
Fairphone
ReMarkable ships products to global customers from Asia. Customers return to reMarkable's fulfilment center in Asia that runs 12Return.
Remarkable
Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BAAN.
Somfy
Remeha works with over 3,500 dealers and resellers that can return products to Remeha. 12Return is the frontend RMA solution that has been integrated with the backend operations process in SAP.
Remeha
Philips uses 12Return for their subscription programs. When customers in Europe and United States cancel their subscription, they return the product to local warehouses that run 12Return.
Philips

Learn from the 12Return blog.

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What does RMA stand for?

Many of us know the abbreviation RMA but what does it stand for?

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Warehouse management

How should a warehouse management system deal with returns?

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Returns Center Operations

What processes and tool do you need in your returns center operations?

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I want to organise my warehouse operations!

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