Returns Management Platform for product returns.

Frontend Solution

Streamline the inflow of product returns from customers.

Backend Solution

Optimize the process of receiving and grading returned products.

Total Solution

All-in-one Return Bird and Return Dock.

About Returns
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Return Dock takes care of returns from the moment they hit the receiving dock.

Optimise the process of receiving and grading returned products in your in-sourced or outsourced return center(s). Improve process cycle time, reduce operating costs and avoid inventory depreciation.

Flexibility & Scalability
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Trusted by amazing companies

Efficient operations

No matter how returns show up on your dock, 12Return helps turning products into new value. Of course, Return Dock works well with Return Bird.


Operations portal for warehouse operators to receive, grade, and disposition products efficiently.

Return Dock
Operations and Integration modules for organising the receiving and grading process in your return center(s).


Full suite of APIs to integrate 12Return with the frontend RMA system you already work with. 

Your Warehouse Management System for Returns

No More Surprises

No more unidentified returns at the receiving dock with all data in one system.

One System

Link multiple frontend return channels to a single backend system for a uniform and effective returns process in the returns center.

Standard Process

A uniform and standard receiving and grading process for different return types and different products.

Accurate Inventory

Manage available-for-disposition inventory with all product and grading information in one system.

Effective Disposition

Turn products into new value with flexible disposition work orders.

Happy Customers

Automatically inform your customer about the status of the returns process.


Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux. 12Return has been integrated with the receiving process in the central fulfilment center.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty.  reMarkable's outsourced receiving process in Asia runs 12Return.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for receiving, grading, and repair of returned mobile phones.


Somfy has organised their entire frontend for returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BaaN.


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