The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

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Return Dock takes care of returns at the receiving dock.

Optimise the process of receiving, grading and disposition of returned products in your return center(s). Improve process cycle time, reduce operating costs and avoid inventory depreciation.

Flexibility & Scalability
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Trusted by amazing companies

Revalue Products

No matter how returns show up on your receiving dock, 12Return helps to handle them. Of course, Return Dock works very well with Return Bird.

Receiving & Grading

Receive and grade returned products efficiently to define their route to new value.

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Return Dock
Operations and Integration modules for organising the receiving and grading process in your return center(s).

Inventory & Disposition

Manage Available-for-Disposition inventory and recover product value with disposition like repair, refurbishment, and recycling.

Your Warehouse Management System for Returns

No More Surprises

No more unidentified returns at the receiving dock with unified return data in one system.


Manage returns from all channels in one or multiple returns centers.

Reliable Grading

Improve the reliability of product grading with a data-driven grading process.

Accurate Inventory

Manage Available-for-Disposition and Available-for-Service inventories with all information in one system.

Effective Disposition

Recover the value of returned products through disposition with vendors, external partners and market places.

Easy Integration

Integrate Return Dock with your ERP system.

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Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux. 12Return has been integrated with the receiving process in the central fulfilment center.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty.  reMarkable's outsourced receiving process in Asia runs 12Return.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for receiving, grading, and repair of returned mobile phones.


Somfy has organised their entire frontend for returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BaaN.


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What does RMA stand for?

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