|Your supply chain needs to be agile to enter new directions. 12Return has been designed to support any reverse supply chain setup with internal teams and external partners.||A unified returns process creates data about customers and products. Data that can be turned into valuable insights for data-driven business decisions to prevent or stimulate returns.|
Leverage new interactions in the customer return journey with friendly and efficient self-service.
Control if, when, and how products are returned to you with a robust gatekeeping process.
|Reduce Freight Spend
Reduce freight spend with a smart and automated reverse logistics plan.
Minimize operational delays and losses with an efficient operations process.
Full visibility of everything that happens in your reverse supply chain.
Define your global reverse supply chain ecosystem with all teams and partners.
|The 12Return returns management platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems. We support several options to integrate with your systems:|
|12Return supports a suite of APIs to create a return in your own CRM or Order Management system and to receive a return shipping label from 12Return.|
|12Return supports a suite of connectors to retrieve data from your CRM or Order Management system to create a return in a 12Return hosted portal.|
|12Return supports a suite of alerts to update your ERP system about the status of a return.|
|12Return supports a suite of resource APIs to retrieve any data from 12Return.|
|The Essentials plan enables you to use Return Suite for up to 1,000 returns per month. 12Return gives you everything you need for a controlled returns process from start to finish.||The Professional plan enables you to use Return Suite for up to 2,500 returns per month. 12Return gives you everything you need for a controlled returns process from start to finish. You have full access to our API to integrate your CRM, Order Management and ERP system.||The Enterprise plan enables you to use Return Suite for unlimited returns per month. 12Return gives you everything you need to build your reverse supply chain ecosystem. You have full access to our API to integrate your CRM, Order Management and ERP system.|
Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for their entire reverse supply chain.
Remarkable ships products to global customers from Asia. Customers return to Remarkable's fulfilment center in Asia that runs 12Return.
Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BAAN.
Flowmotion ships products to global customers from Asia. Customers return to Flowmotion's fulfilment center in Asia that runs 12Return.
Philips uses 12Return for their subscription programs. When customers in Europe and United States cancel their subscription, they return the product to local warehouses that run 12Return.
Read why you should use RMA management software.Learn More →
Read how RMA tracking software can help you with creating visibility about the return status.Learn More →
Read how you can unlock return metrics from unified returns data in your reverse supply chain.Learn More →