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Agile supply chain with Return Suite

Connected and controlled reverse supply chain

Returns are part of the new economy and you need to be prepared of that. 12Return enables you to build and manage your reverse supply chain ecosystem with internal teams and external partners.
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The Insights Engine

Product returns are the source of valuable data about customers and products. Data that becomes even more valuable when it has been unified by a streamlined returns process. When data has been turned into insights, the returns process starts adding substantial information value to your business. Returns often are the necessary evil of your business. Once you accept returns as part of your business you will discover the unprecedented value of its data in return metrics.
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Agile Insights
Your supply chain needs to be agile to enter new directions. 12Return has been designed to support any reverse supply chain setup with internal teams and external partners. A unified returns process creates data about customers and products. Data that can be turned into valuable insights for data-driven business decisions to prevent or stimulate returns.
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Self-Service
Leverage new interactions in the customer return journey with friendly and efficient self-service.
Gate Keeping
Control if, when, and how products are returned to you with a robust gatekeeping process.
Reduce Freight Spend
Reduce freight spend with a smart and automated reverse logistics plan.
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Efficient Operations
Minimize operational delays and losses with an efficient operations process.
Visibility
Full visibility of everything that happens in your reverse supply chain.
Ecosystem
Define your global reverse supply chain ecosystem with all teams and partners.
The 12Return returns management platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems. We support several options to integrate with your systems:
API
12Return supports a suite of APIs to create a return in your own CRM or Order Management system and to receive a return shipping label from 12Return.
Connectors
12Return supports a suite of connectors to retrieve data from your CRM or Order Management system to create a return in a 12Return hosted portal.
Alerts
12Return supports a suite of alerts to update your ERP system about the status of a return.
Resources
12Return supports a suite of resource APIs to retrieve any data from 12Return.
Essentials Professional Enterprise
The Essentials plan enables you to use Return Suite for up to 1,000 returns per month. 12Return gives you everything you need for a controlled returns process from start to finish. The Professional plan enables you to use Return Suite for up to 2,500 returns per month. 12Return gives you everything you need for a controlled returns process from start to finish. You have full access to our API to integrate your CRM, Order Management and ERP system. The Enterprise plan enables you to use Return Suite for unlimited returns per month. 12Return gives you everything you need to build your reverse supply chain ecosystem. You have full access to our API to integrate your CRM, Order Management and ERP system. 

Ask and Discover

Frequent Asked Questions

Discover all Features
Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for their entire reverse supply chain.
Fairphone
Remarkable ships products to global customers from Asia. Customers return to Remarkable's fulfilment center in Asia that runs 12Return.
Remarkable
Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with the backend returns process in BAAN.
Somfy
Flowmotion ships products to global customers from Asia. Customers return to Flowmotion's fulfilment center in Asia that runs 12Return.
FlowMotion
Philips uses 12Return for their subscription programs. When customers in Europe and United States cancel their subscription, they return the product to local warehouses that run 12Return.
Philips

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I want to organise my entire reverse supply chain!

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