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The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

For any return

Solutions for any type of return you deal with

For any business function

Solutions for the challenges in any team

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Return Suite organises your reverse supply chain

Be in control of your entire reverse supply chain ecosystem and returns management process. Become a leader in a customer-centric and circular economy.

Flexibility & Scalability
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Control Tower

Your reverse supply chain for a customer-centric and circular economy.

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Customer service agents have a personal overview of all returns and interactions with the customer. Operators have access to accurate information to execute the physical returns process.

Managers have all insights to guarantee a reliable and efficient execution of the returns process.

Your business has access to reliable returns management metrics to make better decisions for tomorrow.

RMA Software

Flexibility & Scalability

Your supply chain needs to be agile to enter new directions. 12Return goes with you by offering flexibility and scalability in your reverse supply chain.

You are fully flexible to define and configure your reverse supply chain with 12Return. 

The 12Return integrations and API allow you to integrate 12Return with your business systems.


Leverage new interactions in the customer return journey with friendly and efficient self-service.

Gate Keeping

Control if, when, and how products are returned to you with a robust gatekeeping process.

Reduce Freight Spend

Reduce freight spend with a smart and automated reverse logistics plan.

Efficient Operations

Minimise operational delays and losses with an efficient receiving and grading process.

Sustainable Business

Reduce your reverse supply chain footprint for a better planet.


Full visibility of everything that happens in your reverse supply chain.

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See what 12Return can do for you

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Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux to their central fulfilment center.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty. 12Return organises reMarkable's global reverse supply chain.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for their entire reverse supply chain.


Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers.


Learn from the 12Return blog.


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Read why you should use RMA management software.

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RMA tracking software

Read how RMA tracking software can help you with creating visibility about the return status.

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RMA database software

Read how you can unlock return metrics from unified returns data in your reverse supply chain.

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I want to organise my entire reverse supply chain!

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