Overview

Returns Management Platform for product returns.

Service

Streamline the customer return journey.

Operations

Optimize the process of receiving and grading returned products.

Control Tower

All-in-one Return Bird and Return Dock.

12Return
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Return Suite organises your entire returns process.

Connect your service and operations processes into a single returns business process. Integrate all systems and partners into a flexible and scalable reverse supply chain ecosystem.

Flexibility & Scalability
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Trusted by amazing companies
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All-in-One Control

Build your reverse supply chain for a customer-centric and circular economy.

Return Bird

Streamline the customer return journey. Improve customer communication in any sales channel that creates returns. Reduce freight spend with an automated return policy.

Return Suite
All-in-one Return Bird and Return Dock.

Return Dock

Optimise the process of receiving and grading returned products in your return center(s). Improve process cycle time, reduce operating costs and avoid inventory depreciation.

No more worries about product returns

Self-Service

Leverage new interactions in the customer journey with friendly and efficient self-service.

Gate Keeping

Control if, when, and how products are returned to you with a robust gatekeeping process.

Reduce Freight Spend

Reduce freight spend with a smart and automated reverse logistics plan.

Efficient Operations

Minimise operational delays and losses with an efficient receiving and grading process.

Sustainable Business

Reduce your reverse supply chain footprint for a better planet.

Happy Customers

Offer a reliable return service with automated status updates to your customer.

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Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.

Remeha

Conrad uses 12Return for returns and warranty from their customers in Benelux to their central fulfilment center.

Conrad

reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty. 12Return organises reMarkable's global reverse supply chain.

reMarkable

Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for their entire reverse supply chain.

Fairphone

Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers.

Somfy

Okay, tell me all about it!

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