The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

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Return Suite organises your entire returns process.

Be in control of your entire reverse supply chain ecosystem and returns management process. Become a leader in a customer-centric and circular economy.

Flexibility & Scalability
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RMA Software
Trusted by amazing companies

Control Tower

Your reverse supply chain for a customer-centric and circular economy.

Customer Service

Streamline the customer return journey. Improve customer communication in any sales channel that creates returns. Reduce freight spend with an automated return policy.

RMA Software
Return Suite
All-in-one Return Bird and Return Dock.


Optimise the process of receiving and grading returned products in your return center(s). Improve process cycle time, reduce operating costs and avoid inventory depreciation.

No more worries with RMA software


Leverage new interactions in the customer return journey with friendly and efficient self-service.

Gate Keeping

Control if, when, and how products are returned to you with a robust gatekeeping process.

Reduce Freight Spend

Reduce freight spend with a smart and automated reverse logistics plan.

Efficient Operations

Minimise operational delays and losses with an efficient receiving and grading process.

Sustainable Business

Reduce your reverse supply chain footprint for a better planet.


Full visibility of everything that happens in your reverse supply chain.

RMA Software

Remeha works with over 3,500 dealers and resellers that can return products under warranty. 12Return is the frontend solution that triggers the backend returns process in SAP.


Conrad uses 12Return for returns and warranty from their customers in Benelux to their central fulfilment center.


reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty. 12Return organises reMarkable's global reverse supply chain.


Fairphone produces a smartphone to address social and environmental issues throughout the mobile phone value chain. Fairphone uses 12Return for their entire reverse supply chain.


Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers.


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Read how you can unlock return metrics from unified returns data in your reverse supply chain.

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