Returns Management Platform for product returns.

Service Solution

Streamline the inflow of product returns from customers.

Operations Solution

Optimize the process of receiving and grading returned products.

All-in-One Solution

All-in-one Return Bird and Return Dock.

About Returns
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Returns are customers asking for service and products coming back.

12Return is RMA software for your reverse supply chain.

Let customers control their return journey

No matter the reason for return, customers expect a reliable and transparent return policy and returns process. Engage your customer in the returns process with a powerful and flexible self-service RMA portal.


Make service personal and effective

The returns process gives many opportunities for offering service. The returns process starts with a request to return a product. Finally the customer receives the service that has been promised in your return policy. Your support agents have all tools to be in control of the returns process and to offer great service.


Automate logistics to reduce freight spent

Different types of return can originate from different customers channels in different areas in the world. Products are shipped to different destinations in various ways. Configure a flexible return policy and ship returns to any location with carriers like UPS and DHL.


Run efficient return center operations

Receiving returned products can take place in different ways at different locations. No matter if you operate in-sourced or outsourced return centers, the physical receiving and grading process should run fast and efficient. Your return center operators have all tools to be in control of the returns process.


Unlock insights from a unified returns process

Insights from the returns process support data-driven business decisions for future business success.

“The 12Return platform allowed us to completely rethink, reorganise and optimise our return flows. We can now offer a user-friendly solution to do returns to our customers, and manage a multi-channel, multi-language and multi-locations process in a single tool internally.”
Jan Mylemans - Somfy

Jan Mylemans
Logistics, Operations Manager, Efficiency and Quality Northern Europe at Somfy Group

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Ready to work your returns challenges

We are ready when you are.
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