12Return supports brands in any industry to transform their reverse supply chain and to manage the challenges of product returns in a changing economy. Three global trends drive the importance of your reverse supply chain:
When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to be prepared for returns in different phases while the customer is using your product.
In the subscription economy product ownership changes to product usership. When you remain to be the owner of products you need to deal with returns in case of subscription cancellations and product defects.
In the circular economy product returns are the necessary fuel to keep the supply system alive. When you care about your products, customers should be able to return these into new value chains in your business.
The 12Return platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems. You can use 12Return stand-alone or integrated with your systems. In both ways 12Return unifies the reverse supply chain and offers all tools to streamline the entire returns management process.
You can configure your desired returns management process with one or multiple products from the 12Return platform. All products offer a wealth of flexibility to build an agile reverse supply chain. Of course, all products work seamless together.
You can streamline the customer return journey in any sales channel that creates returns. Reduce freight spend with an automated return policy.
You can optimize the process of receiving, grading and disposition of returned products in your return center(s). Improve process cycle time, reduce operating costs and avoid inventory depreciation.
You are in control of your entire reverse supply chain ecosystem with all teams and external partners. You are ready to become a leader in a customer-centric and circular economy.
Understanding the why, how and what of transforming your reverse supply chain is crucial to achieve the targeted value. The 12Return Program is designed to make your digital transformation journey a success.
The digital transformation of your reverse supply chain needs to be aligned with your strategic direction and with other projects and initiatives in your company. Understanding the WHY, HOW, and WHAT of returns management is important at the start of the digital transformation journey. Together we perform an assessment to evaluate your organizational readiness and critical success factors.
The digital transformation of your reverse supply chain is all about technology, processes, and people. The balance in this magic triangle is utmost important to achieve success as defined in your business case. Our people have transformed and managed returns management processes many times. We are focussed to co-create success in your reverse supply chain.
Your reverse supply chain needs to adapt to ongoing changes in your business. No matter how your business changes, your technology, processes, and people need to change with it. We help to evaluate and improve your reverse supply chain on an ongoing basis.
reMarkable ships products to global customers from the Asia region. Customers return to reMarkable for returns and warranty. 12Return organises reMarkable's global reverse supply chain.
Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe.