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For any return

Solutions for your return policies

For any brand

Solutions for your company

For any team

Solutions for your challenges


The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

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Returns are here to stay

Product returns are part of a changing economy. When you ship products you care about, you have to be prepared for product returns.


When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to deal with product returns from customers when they don't like the product or when it is defect.

Subscription Economy

In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.

Circular Economy

In the circular economy product returns are the source for creating new product value. You care about your products and customers should be able to return a product when they stop using it.

Your Challenge

In your Reverse Supply Chain you need to manage two important aspects: customers who return products and products that are returned.

The returns management process comprises different activities that are managed by different parties and systems.

You are lacking visibility and efficiency in a fragmented returns process. Customers are not served well and products are often losing their value. The costs of returns are a financial burden.

Your Solution

Your reverse supply chain is orchestrated and automated by a platform that offers all flexibility for an agile returns process.

All parties - customers, support agents, carriers, warehouse operators, vendors and others - work together in a transparent and uniform returns process.

Your uniform and unified returns process creates valuable insights to prevent or stimulate returns and to drive efficiencies.


The 12Return returns management platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems. You can use 12Return stand-alone or integrated with your systems. In both ways 12Return unifies the processes and data in the reverse supply chain and offers all tools to streamline the returns management process. Read more ...

Returns management software


The 12Return platform includes 3 software products for your returns management process.

Engaged customers

Return Bird organizes the customer return journey

You can streamline the customer return journey in any sales channel that creates returns. Improve customer service and reduce freight spend with a reliable and smart return policy. Read more ...

Return Bird
Return Dock

Efficient operations

Return Dock organises your warehouse operations

You can optimize the process of receiving, grading and disposition of returned products in your return center(s). Improve process cycle time, reduce operating costs and avoid inventory depreciation. Read more ...

Agile supply chain

Return Suite organizes your reverse supply chain

You are in control of your entire reverse supply chain ecosystem and returns management process. Be a leader in a customer-centric and circular economy. Read more ...

Return Suite

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See what 12Return can do for you

Rich Features


The 12Return Program is designed to make your digital transformation journey a success.


Understanding the WHY, HOW, and WHAT is important at the start of the digital transformation journey. We evaluate your readiness and align all stakeholders at the start of the transformation. Read more ...


We have transformed and managed returns management processes many times. We are focused to co-create success in your reverse supply chain. Read more ...


When your business changes, your reverse supply chain needs to change with it. We help to evaluate and improve your reverse supply chain on an ongoing basis. Read more ...

Customer Success


reMarkable ships products to customers directly from Asia. Customers return to reMarkable with DHL. 12Return organises the global reverse supply chain.

Customer Success


Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe. Read more ...

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Start your digital transformation journey with a demo or personal call with one of our experts.

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