No matter the reason for return, customers expect a reliable and transparent return policy and returns process. Engage your customer in the returns process with a powerful and flexible self-service RMA portal.
The returns process gives many opportunities for building a customer relation. The returns process starts with a request to return a product. Finally the customer receives the service that has been promised in your return policy. Your support agents have all tools to be in control of the returns process and to offer great service.
Different types of return can originate from different customers channels in different areas in the world. Products are shipped to different destinations in various ways. Configure a flexible return policy and ship returns to any location with carriers like UPS and DHL.
Receiving returned products can take place in different ways at different locations. No matter if you operate in-sourced or outsourced return centers, the physical receiving and grading process should run fast and efficient. Your return center operators have all tools to be in control of the returns process.
Insights from the returns process support data-driven business decisions for future business success.
Logistics, Operations Manager, Efficiency and Quality Northern Europe at Somfy Group