Product returns are part of a changing economy. Your reverse supply chain is a strategic asset in a customer-centric and circular economy.
When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to deal with returns & refunds and warranty & repair.
In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.
In the circular economy product returns are the source for creating new product value. You care about your products and customers should be able to return the product when they stop using it.
In your Reverse Supply Chain you need to manage two important aspects: customers who return products and products that are returned.
The returns management process comprises different activities that are managed by different parties and systems.
You are lacking visibility and efficiency in a fragmented returns process. Customers are not served well and products are often losing their value. The costs of returns are a financial burden.
Your reverse supply chain is orchestrated and automated by a platform that offers all flexibility for an agile returns process.
All parties - customers, support agents, carriers, warehouse operators, vendors and others - work together in a transparent and uniform returns process.
Your uniform and unified returns process creates valuable insights to prevent or stimulate returns and to drive efficiencies.
The 12Return platform orchestrates and automates the Return-to-Value process and serves as the connection between your front-end CRM and back-end ERP systems. You can use 12Return stand-alone or integrated with your systems. In both ways 12Return unifies the processes and data in the reverse supply chain and offers all tools to streamline the returns management process.
The 12Return platform includes 3 software products for your returns management process. 12Return streamlines the customer return journey, the operations process in your return center, and the revalue of returned products.
Understanding the why, how and what of transforming your reverse supply chain is crucial to achieve the targeted value. The 12Return Program is designed to make your digital transformation journey a success. Our experienced team helps you to design your new returns process, to implement 12Return, and to achieve ongoing success after the transformation.
The digital transformation of your reverse supply chain needs to be aligned with your strategic direction and with other projects and initiatives in your company. Understanding the WHY, HOW, and WHAT of returns management is important at the start of the digital transformation journey. Together we perform an assessment to evaluate your organizational readiness and critical success factors.
The digital transformation of your reverse supply chain is all about technology, processes, and people. The balance in this magic triangle is utmost important to achieve success as defined in your business case. Our people have transformed and managed returns management processes many times. We are focussed to co-create success in your reverse supply chain.
Your reverse supply chain needs to adapt to ongoing changes in your business. No matter how your business changes, your technology, processes, and people need to change with it. We help to evaluate and improve your reverse supply chain on an ongoing basis.
reMarkable ships products to global customers from Asia. Customers return to reMarkable for returns and warranty. 12Return organises reMarkable's global reverse supply chain.
Somfy has organised their entire frontend returns process for multiple return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe.