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Offer customers a better returns experience on any channel they buy from you.


Efficient returns management operations for better redeployment of returned products.

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Digital returns for intelligent authorization, shipping, processing, and settlement.

Give customers a better returns experience and stay in control of the returns process and its costs. Customers and support agents can initiate a return in 3 different ways. You can leverage the power of the 12Return platform with a single integration to your Order Management System.

Customer Portal

Out of the box. A responsive customer portal in your brand identity and running under your domain. Customers can initiate a return, add return reasons, select shipping preferences, receive a digital shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.

Customer Portal




Status Updates

Customer want to stay informed about the status of the return. At checkout in the returns process customers are informed about the status updates they will receive. You can craft beautifully designed emails that are sent automatically.


Customers can initiate a return in your Shopping Cart system while fully leveraging the power of the 12Return platform for intelligent authorization, shipping, processing, and settlement.



Flexibility included!


Connect your order management system to retrieve the relevant order data to create a return in the hosted customer portal.


Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.


Define automation rules for intelligent authorization and shipping.


Define return reasons for each return policy to understand why customers return a product to you.



Philips allows customers to initiate a return in their subscription portal that is connected to the 12Return API.

I want to organise the customer return journey!

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