Give customers a better returns experience and stay in control of the returns process and its costs. Customers can create, ship, and track returns at any time. You can leverage the power of the 12Return platform with a single integration to your Order Management System.
Here is your new returns portal in your brand identity and running under your domain. Customers can initiate a return, add return reasons, select shipping preferences, receive a digital shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.
Customer want to stay informed about the status of the return. At checkout in the returns process customers are informed about the status updates they will receive. You can craft beautifully designed emails that are sent automatically.
There is even more when you want to be in full control of the customer experience. You can build a returns form in your own shopping cart system that is connected to our API. You are in full control while fully leveraging the power of the 12Return platform for intelligent authorization, shipping, processing, and settlement.
Many of us know the abbreviation RMA but what does it stand for?
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.