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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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Digital returns for intelligent authorization, shipping, processing, and settlement.

Give customers a better returns experience and stay in control of the returns process and its costs. Customers can create, ship, and track returns at any time. You can leverage the power of the 12Return platform with a single integration to your Order Management System.

Self-Service around the clock

Here is your new returns portal in your brand identity and running under your domain. Customers can initiate a return, add return reasons, select shipping preferences, receive a digital shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.

Customer Portal

 

Email

 

Updates in real-time

Customer want to stay informed about the status of the return. At checkout in the returns process customers are informed about the status updates they will receive. You can craft beautifully designed emails that are sent automatically.

Embedded in your UI

There is even more when you want to be in full control of the customer experience. You can build a returns form in your own shopping cart system that is connected to our API.  You are in full control while fully leveraging the power of the 12Return platform for intelligent authorization, shipping, processing, and settlement.

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Philips-logo

 

Philips allows customers to initiate a return in their subscription portal that is connected to the 12Return API.

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