Customers and support agents can initiate a return in 3 different ways. You can leverage the power of the 12Return platform with a single integration to your Order Management System.
Out of the box. A responsive customer portal in your brand identity and running under your domain. Customers can initiate a return, add return reasons, select shipping preferences, receive a digital shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.
Customer want to stay informed about the status of the return. At checkout in the returns process customers are informed about the status updates they will receive. You can craft beautifully designed emails that are sent automatically.
Customers can initiate a return in your Shopping Cart system while fully leveraging the power of the 12Return platform for intelligent authorization, shipping, processing, and settlement.
Connect your order management system to retrieve the relevant order data to create a return in the hosted customer portal.
Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.
Define automation rules for intelligent authorization and shipping.
Define return reasons for each return policy to understand why customers return a product to you.
Many of us know the abbreviation RMA but what does it stand for?
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.