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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Run efficient returns management operations in your in-house or outsourced warehouse.

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Create a return with a RMA portal

Hassle-free returns experience in any customer channel

Give customers the best returns experience and stay in control of the returns process and its costs.

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Digital returns for intelligent authorization, shipping, processing, and settlement.

Customers and support agents can initiate a return in 3 different ways. You can leverage the power of the 12Return platform with a single integration to your Order Management System.

Customer Portal

Out of the box. A responsive customer portal in your brand identity and running under your domain. Customers can initiate a return, add return reasons, select shipping preferences, receive a digital shipping label, find a drop-off location, schedule a pickup appointment, and track the status of a return.

Customer Portal

 

Email

 

Status Updates

Customer want to stay informed about the status of the return. At checkout in the returns process customers are informed about the status updates they will receive. You can craft beautifully designed emails that are sent automatically.

API

Customers can initiate a return in your Shopping Cart system while fully leveraging the power of the 12Return platform for intelligent authorization, shipping, processing, and settlement.

chat

 

Flexibility included!

INTEGRATION

Connect your order management system to retrieve the relevant order data to create a return in the hosted customer portal.

RETURN POLICIES

Define unique customer return journeys for each return policy, such as returns & exchanges, warranty, and take-back.

AUTOMATION

Define automation rules for intelligent authorization and shipping.

RETURN REASONS

Define return reasons for each return policy to understand why customers return a product to you.

Digital returns bring many benefits.

Reduced Contact Hours
Reduced Cycle-Time
Improved Data Accuracy

I want to organise the customer return journey!

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What does RMA stand for

Many of us know the abbreviation RMA but what does it stand for?

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The customer journey

See how Dexter Bawbund experiences the customer return journey.

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Technology

Read how technology can facilitate the customer journey.

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