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SERVICE

All-in returns service for your cross-border returns.

SOFTWARE

Software-as-a-service for your returns process.

ECOSYSTEM

Returns software for logistics service providers.

Returns by 12Return

12Return is a tech-powered returns service for Direct-to-Customer brands. Trust us with your returns process. We handle your returns from start to finish and help you to turn the returns process into a valuable asset for your company.

You take control of returns with free returns software.

You can implement a digital returns process and connect to our returns service. 

  • Branded return portal
  • Digital return label
  • Carrier services
  • Automation rules
  • Merchant dashboard
  • Insights
  • API
  • Warehouse app

We take care of your returns in Europe and beyond.

With 12Return, you can use reverse logistics services to save time for things that matter to your business. 

  • Pre-negotiated shipping rates from local carriers in Europe
  • Delivery to 130,000 drop-off points in Europe
  • Returns processing in local return hubs in Europe
  • Returns direct to your warehouse from 149 countries

We handle your returns all the way

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Customer communication solutions

Give customers a better returns experience in every sales channel and stay in control of the returns process and its costs. Customers can create, ship, and track returns in a branded return portal that is connected to your Order Management System.

First-mile local shipping solutions

You can use local carrier services and discounted carrier rates to ship returns to a local return hub in Europe, and use global carrier services to ship directly to our European Returns Center or your warehouse from 149 countries. 

Local returns processing solutions

Our local hubs in Europe handle returns in your preferred way. Returns can be received, checked, graded, and sorted for consolidated replenishment to your warehouse or any other destination.

Automated customer service solutions

Offer customers a fast refund or store credit based on the receiving scan in the local return hub. You have a real-time overview of all active returns and their products. 12Return automates refunds, and store credits with your system.

Product re-commerce and revalue solutions

Connect your returns process to re-commerce, outlet, and other revalue channels to generate value from returned products.

Data analytics and improvement solutions

Our platform provides the data and our experts provide their expertise to work with you on improving your returns process.

We are ready for your returns!

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