12Return is a tech-powered returns service for Direct-to-Customer brands. Trust us with your returns process. We handle your returns from start to finish and help you to turn the returns process into a valuable asset for your company.
You can implement a digital returns process and connect to our returns service.
With 12Return, you can use reverse logistics services to save time for things that matter to your business.
Give customers a better returns experience in every sales channel and stay in control of the returns process and its costs. Customers can create, ship, and track returns in a branded return portal that is connected to your Order Management System.
You can use local carrier services and discounted carrier rates to ship returns to a local return hub in Europe, and use global carrier services to ship directly to your warehouse from 149 countries.
Our local hubs handle returns in your preferred way. Returns can be received, checked, graded, and sorted for consolidated replenishment to your warehouse or any other destination.
Offer customers a fast refund or store credit based on the receiving scan in the local return hub. You have a real-time overview of all active returns and their products.