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GENERAL

Build a unified reverse supply chain and returns management process on a single platform.

RETURN BIRD

Streamline customer returns in any channel where customers return products.

RETURN DOCK

Receive and Grade returned products in your in-house or outsourced warehouse.

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Restock or recover products fast so they don't lose their value

Avoid products ending up in the wall of shame. Implement a fast and efficient process to restock or recover returned products.

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Products always have a value that should not get lost. 

12Return supports processes for restock, internal product recovery, and integration with external disposition partners and vendors. Recovered products can be restocked in 12Return for delivery to a new customer or any other value chain.

Know what is stored in your warehouse

In a returns warehouse different product flows occur that need to be clearly separated. 12Return supports both Available-for-Disposition and Available-for-Sales inventories to clearly separate returned products from restocked products.

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Restock products for fulfillment to a new customer

Restock A-graded products in your sales inventory for resale and fulfillment to a new customer. 12Return perfectly integrates with any warehouse management system to restock returned products that can be sold again.

Turn products into new value to avoid inventory write-off

Work with external disposition partners to recover the value of B-graded products. 12Return has been designed for Return-to-Vendor processes with an unlimited number of partners.

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Flexibility included!

MULTIPLE RETURN CENTERS

Set up one or multiple in-sourced or out-sourced return centers in your reverse supply chain.

PRODUCT INFORMATION

Set up a dedicated product information management system in 12Return with all relevant information for the returns process.

INVENTORY MANAGEMENT

12Return supports Available-for-Disposition and Available-for-Sales inventories to clearly separate returned products from restocked products.

RETURN-TO-VENDOR

12Return supports Return-to-Vendor processes with external refurbishment, repair, and recycling partners.

Smooth operations takes away many worries.

More recovered products
Reduced Cycle-Time
Improved Labour Efficiency

I want to organise my return center operations!

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Get inspired by our blog.

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What does RMA stand for?

Many of us know the abbreviation RMA but what does it stand for?

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Warehouse management

How should a warehouse management system deal with returns?

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Returns Center Operations

What processes and tools do you need in your returns center operations?

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