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Offer a better customer experience in any channel where customers return products.


Run efficient operations in your in-house or outsourced warehouse.

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Local returns for your cross-border commerce

Local returns service offered by a selected group of Logistics Service Providers and powered by 12Return software.

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We take care of your returns so you can focus on growing your cross-border commerce.

All-in-one returns service to take care of your returns process by handling inbound, storage, and outbound in local return centers around Europe.

Hassle-Free returns

You can manage the customer returns process with your Return Bird account. Offer customers a hassle-free returns experience and take advantage of some powerful features for returns authorization, logistics, status tracking, and insights.





Managed transportation

Rather than spending time and money shipping the product back to the origin country, customers can return products to a local returns center. We offer managed transportation for local carriers in each country where we operate a local returns center.


Local Operations

Local return centers in Europe take care of all operational activities like receiving, inspection, sorting, storage, and bulk shipping.



All-in-one service!


We operate a European network of local return centers.


We receive and sort returns and receive and grade returned products.


Secured storage of sorted returns and graded products in a local returns center.


We ship sorted returns graded products to your location of choice.

Smooth operations takes away many worries.

Reduced Unknown Shipments
Reduced Cycle-Time
Improved Labour Efficiency

I want a complete service for my returns

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Get inspired by our blog.

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What does RMA stand for?

Many of us know the abbreviation RMA but what does it stand for?

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Warehouse management

How should a warehouse management system deal with returns?

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Returns Center Operations

What processes and tools do you need in your returns center operations?

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