Get in Touch

CUSTOMER RETURNS

Offer a better customer experience in any channel where customers return products.

OPERATIONS

Run efficient operations in your in-house or outsourced warehouse.

Menu
Free Pack
Buy Now
shutterstock_1127983460

Local returns for your cross-border commerce

Local returns service offered by a selected group of Logistics Service Providers and powered by 12Return software.

Contact Us

We take care of your returns so you can focus on growing your cross-border commerce.

All-in-one returns service to take care of your returns process by handling inbound, storage, and outbound in local return centers around Europe.

Hassle-Free returns

You can manage the customer returns process with your Return Bird account. Offer customers a hassle-free returns experience and take advantage of some powerful features for returns authorization, logistics, status tracking, and insights.

smartmockups_portalm

 

1-select-carrier@1x

 

Managed transportation

Rather than spending time and money shipping the product back to the origin country, customers can return products to a local returns center. We offer managed transportation for local carriers in each country where we operate a local returns center.

 

Local Operations

Local return centers in Europe take care of all operational activities like receiving, inspection, sorting, storage, and bulk shipping.

shutterstock_1416596645

 

All-in-one service!

EUROPEAN SOLUTION

We operate a European network of local return centers.

INBOUND

We receive and sort returns and receive and grade returned products.

STORAGE

Secured storage of sorted returns and graded products in a local returns center.

OUTBOUND

We ship sorted returns graded products to your location of choice.

Smooth operations takes away many worries.

Reduced Unknown Shipments
Reduced Cycle-Time
Improved Labour Efficiency

I want a complete service for my returns

Contact Us

Get inspired by our blog.

Computer keyboard and multiple social media images

What does RMA stand for?

Many of us know the abbreviation RMA but what does it stand for?

Learn More →

shutterstock_429499837

Warehouse management

How should a warehouse management system deal with returns?

Learn More →

shutterstock_1127983460

Returns Center Operations

What processes and tools do you need in your returns center operations?

Learn More →