Building or improving your returns management process is not an overnight thing. The project to bring your reverse supply chain to life needs to be aligned with other projects and initiatives in your company. Understanding the WHY, HOW, and WHAT of returns management is important to align with all stakeholders. Our people can help you with defining the returns management business case.
Implementing 12Return is all about technology, processes, and people. The balance in this magic triangle is utmost important to achieve the success as defined in your business case. Our people have developed, tested, and implemented 12Return many times and can help your onboarding too.
Your returns management process needs to adapt to ongoing changes in your business. No matter how you change your reverse supply chain, your technology, processes, and people need to change with it. Our people can help to optimize 12Return or the processes in which 12Return is used.
We help designing your reverse supply chain blueprint in 3 dimensions: Why, How, and What.
Onboarding comprises a technical and a change management component. We help defining your onboarding plan.
Your return policy defines how products are returned and shipped to you. We help defining your return policy.
Customer facing content is king to define a transparent returns process. We help writing your customer facing content.
We offer on-line and classroom training programs to train your teams in better returns management with 12Return.
We periodically review the performance of your returns process to propose and implement improvements.