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PLATFORM

The 12Return platform orchestrates and automates the returns process and connects with your CRM and ERP systems.

Platform

CUSTOMER RETURN JOURNEY

Future-proof customer return journey and automated return policy to streamline the inflow of product returns from customers.

Engaged customer

RETURN CENTER OPERATIONS

Efficient receiving, grading, and disposition of returned products to reduce operations costs and to minimize inventory write-off.

Smooth operator

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Co-Creating Success

Transforming your reverse supply chain starts with the Why-How-What question. The 12Return Program is designed to make your transformation journey a success.

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The 12Return Program

1

Assessment

The digital transformation of your reverse supply chain needs to be aligned with your strategic direction and with other projects and initiatives in your company. Understanding the WHY, HOW, and WHAT of returns management is important at the start of the digital transformation journey. Together we perform an assessment to evaluate your organizational readiness and critical success factors.

2

Transformation

The digital transformation of your reverse supply chain is all about technology, processes, and people. The balance in this magic triangle is utmost important to achieve success as defined in your business case. Our people have transformed and managed returns management processes many times. We are focussed to co-create success in your reverse supply chain.

3

Success

Your reverse supply chain needs to adapt to ongoing changes in your business. No matter how your business changes, your technology, processes, and people need to change with it. We help to evaluate and improve your reverse supply chain on an ongoing basis.

What We Do

Alignment

We help designing your reverse supply chain blueprint in 3 dimensions: Why, How, and What.

Onboarding

Onboarding comprises a technical and a change management component. We help defining your onboarding plan.

Return Policy

Your return policy defines how products are returned and shipped to you. We help defining your return policy.

Content

Customer facing content is king to define a transparent returns process. We help writing your customer facing content.

Training

We offer on-line and classroom training programs to train your teams in better returns management with 12Return.

Process

We periodically review the performance of your returns process to propose and implement improvements.

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Start your digital transformation journey with a demo or personal call with one of our experts.
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