The digital transformation of your reverse supply chain needs to be aligned with your strategic direction and with other projects and initiatives in your company. Understanding the WHY, HOW, and WHAT of returns management is important at the start of the digital transformation journey. Together we perform an assessment to evaluate your organizational readiness and critical success factors.
The digital transformation of your reverse supply chain is all about technology, processes, and people. The balance in this magic triangle is utmost important to achieve success as defined in your business case. Our people have transformed and managed returns management processes many times. We are focussed to co-create success in your reverse supply chain.
Your reverse supply chain needs to adapt to ongoing changes in your business. No matter how your business changes, your technology, processes, and people need to change with it. We help to evaluate and improve your reverse supply chain on an ongoing basis.
We help designing your reverse supply chain blueprint in 3 dimensions: Why, How, and What.
Onboarding comprises a technical and a change management component. We help defining your onboarding plan.
Your return policy defines how products are returned and shipped to you. We help defining your return policy.
Customer facing content is king to define a transparent returns process. We help writing your customer facing content.
We offer on-line and classroom training programs to train your teams in better returns management with 12Return.
We periodically review the performance of your returns process to propose and implement improvements.