12Return supports customer returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS, DHL and local carriers. Define Dynamic Routing™ rules to automate the routing and shipping of returns to a designated returns center.
12Return gives your customer a carrier shipping label on-demand for drop-off to a local carrier delivery station or your own shops. For several carriers we also support Print-in-Store so that your customer doesn't need to print the label.
12Return gives your customer a prepaid carrier shipping label for pick-up at their preferred location and allows your customer to schedule a pick-up appointment with the chosen carrier. Pick-up is supported for both B2C and B2B returns.
Allow customers to organize and pay shipping themselves by giving them a barcoded address label to ship products to a designated returns center.
Use Dynamic Routing™ rules to automate decisions about where returns are shipped to and how.
Use your UPS or DHL account to give your customer a prepaid return label for drop-off or pickup.
Use virtual carriers to work with any preferred transportation company for drop-off or pickup.
Track the status of a return shipment with pre-build tracking links that are available for customers and support agents.
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.
Reverse logistics is more than the reverse of logistics.