Get in Touch

CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Run efficient returns management operations in your in-house or outsourced warehouse.

Menu
Free Pack
Buy Now
shutterstock_373207021

Customers can return to you no matter where they are in the world

Offer a hassle-free returns experience and reliable shipping service to business-customers and consumers in any location in the world.

Contact Us

When customers ship products to you, better make sure it happens in a smart way.

12Return supports customer returns from 149 countries with global drop-off and pickup services from UPS, DHL, and local carriers in all major European countries. Dynamic Routing™ rules automate intelligent routing and shipping of returns to a designated returns center.

Drop-Off

12Return gives your customer a digital shipping label for drop-off to a local carrier delivery station. For several carriers we support Print-in-Store so customer don't need to print a label at all.

dropoff-cropped (1)

 

pickup-cropped (2)

 

Pick-up

12Return gives your customer a prepaid carrier shipping label for pick-up at their preferred location and allows your customer to schedule a pick-up appointment with the chosen carrier.

Self-Shipping

Allow customers to organize and pay shipping themselves by giving them a barcoded address label to ship products to a designated returns center.

diy-cropped (3)

 

Flexibility included!

INTELLIGENT SHIPPING

Use Dynamic Routing™ rules to automate decisions about where returns are shipped to and how.

CARRIER SERVICES

Use your UPS or DHL account to give your customer a prepaid return label for drop-off or pickup.

DIGITAL RETURN LABELS

Stop using paper return labels in the box and switch to on-demand digital return labels.

SHIPMENT TRACKING

Track the status of a return shipment with pre-build tracking links that are available for customers and support agents.

Smart shipping reduces time and costs.

Reduced Lost-in-Transit
Reduced Freight Spend
Reduced Customer Inquiries

I want to reduce my freight spend!

Contact Us

Get inspired by our blog.

Portrait happy young woman thinking dreaming has many ideas looking up isolated office windows background. Positive human face expression emotion feeling reaction. Decision making process concept

The customer journey

See how Dexter Bawbund experiences the customer return journey.

Learn More →

Brainstorm against business interface with graphs and data

Technology

Read how technology can facilitate the customer journey.

Learn More →

Woman sigining electronic receipt of delivered package

Reverse Logistics

Reverse logistics is more than the reverse of logistics.

Learn More →