12Return supports customer returns from 149 countries with global drop-off and pickup services from UPS, DHL, and local carriers in all major European countries. Dynamic Routing™ rules automate intelligent routing and shipping of returns to a designated returns center.
12Return gives your customer a digital shipping label for drop-off to a local carrier delivery station. For several carriers we support Print-in-Store so customer don't need to print a label at all.
12Return gives your customer a prepaid carrier shipping label for pick-up at their preferred location and allows your customer to schedule a pick-up appointment with the chosen carrier.
Allow customers to organize and pay shipping themselves by giving them a barcoded address label to ship products to a designated returns center.
Use Dynamic Routing™ rules to automate decisions about where returns are shipped to and how.
Use your UPS or DHL account to give your customer a prepaid return label for drop-off or pickup.
Stop using paper return labels in the box and switch to on-demand digital return labels.
Track the status of a return shipment with pre-build tracking links that are available for customers and support agents.
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.
Reverse logistics is more than the reverse of logistics.