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SERVICE

All-in returns service for your cross-border returns.

SOFTWARE

Software-as-a-service for your returns process.

NETWORK

Returns software for logistics service providers.

Returns with 12Return

We have put years of experience in building world-class returns management software. You can use our software to implement and run your returns process of choice.

Return Bird

A better returns experience for happy and returning customers.

Return Bird software helps you to run a customer-friendly as cost-effective returns process for all channels where customers buy from you.

Return Dock

Your returns center operation runs smoothly so returns don't pile up and lose their value.

Return Dock software helps you to operate a fast and effective returns process in your own warehouse or at your preferred logistics service provider.

Return Bird and Return Dock are working apart together.

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Return Bird for a better customer returns experience

Give customers a better returns experience and stay in control of the returns process and its costs. Customers can create, ship, and track returns in your return portal that is connected with your Order Management System.

  • Customer return portal
  • Merchant dashboard
  • Carrier integrations
  • Insights dashboard
  • Automation rules

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Return Dock for smooth operations in your warehouse

Operate a smooth returns process in your warehouse to support a fast refund to the customer and to recover the value of returned products. Return Bird and Return Dock work seamlessly together in an end-to-end returns management process.

  • Receiving
  • Product grading
  • Container management
  • Disposition
Return Dock for 3PL

Return Dock has been designed for innovative Logistics Service Providers who want to offer a returns service to their customers.

Return Dock for 3PL

Take control of returns with 12Return returns management software.

Return Portal
Design your branded return portal to create, ship, and track a return.

Custom URL
The return portal can run under your URL of choice.

Order Connector
The order connector integrates with your system to retrieve the relevant order data to create a return.

Standard integrations
We support standard integrations with Shopify, Magento, WooCommerce, Chargebee, and more.

Multi-channel
You can set up unique portals for different channels, such as B2B and B2C.

Multi-Country
You can accept returns from 149 countries in the world.

Return Policies
Each returns portal contains one or multiple return policies, such as Returns & Exchanges and Warranty.

Chat
You can integrate your favorite Zendesk, Intercom, Helpscout, or another chat tool in the return portal.

Zendesk customer 360
We support native integration with Zendesk for a customer 360 view of all returns.

Marketplaces
We support integration with ChannelEngine for returns from marketplaces like Amazon, Zalando, BOL, and more.

API
You can also connect to our API to initiate returns in your own system.

Return Reasons
For each return policy, you can define unique return reasons.

Flexible data fields
Define additional data fields in the returns portal to ask customers anything you like to know.

Documents and images
Customers can upload documents or images for each product they wish to return.

Gatekeeping
For each return policy, you can define if and how returns are authorized. You can also define rules for non-returnable products.

Return Profiling™
You can define Return Profiling™ rules for intelligent and automated Returns Material Authorization at scale.

Multiple destinations
Define multiple destinations in your reverse supply chain where returns can be shipped to.

Shipping rules
For each return policy and origin country, you can define the destination and carrier services that are available to choose from.

Dynamic Routing™
You can define Dynamic Routing™ rules for intelligent and automated logistics at scale.

Carrier Services
12Return integrates with many carrier services, You can define the available services for each return policy and origin country.

Shipping Options
12Return supports drop-off and pickup services depending on the availability of each carrier.

Pickup
Customers can schedule a pickup without leaving the return portal.

Paperless Returns
12Return creates a digital return label so there is no need to include a return label in the box.

Share costs
Customers can pay for a return label in the returns portal or shipping charges can automatically be deducted from the refund.

Tracking
Customers and support agents can track the status of a return in the returns portal or merchant dashboard.

Label in box
We support integration with Transsmart for label in box solutions for returns from marketplaces like Zalando.

Product grading
Define generic or product-specific grading rules to automate the grading and disposition of products.

Flexible data fields
Define additional data fields for the warehouse operator to register anything you like to know.

Documents and images
Warehouse operators can upload documents or images for each product they receive.

Revalue Optimizing™
You can define Revalue Optimizing™ rules for intelligent and automated product grading and disposition at scale.

Return Alerts
You can connect to webhooks to receive automated status updates in your system.

Refund rules
For each return policy, you can define Settlement Automation™ rules to automate the calculation of the refund amount.

Status Updates
Customers receive automated status updates with emails in your brand identity that can be sent with your email address.

Return Alerts
You can connect to webhooks to receive automated status updates in your system.

Insights
The data of returns is yours and can be used to learn from the returns process.

You are ready for your returns!

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