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Platform

The 12Return platform orchestrates and automates the Return-to-Value process

Products

Flexible software products on the 12Return platform

Program

The 12Return Program makes your digital transformation journey a success

For any return

Solutions for any type of return you deal with

For any business function

Solutions for the challenges in any team

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Solutions

Your business might have multiple use cases that create returns. 12Return is designed to support these use cases with a single RMA software solution. Discover the solutions that we can help you with.

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Direct-to-Customer

When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to be prepared for returns in different phases while the customer is using your product.

  • Offer a hassle-free return journey
  • Reduce freight spent
  • Speed up the service cycle time
  • Avoid inventory write-off
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Subscription Economy

In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.

  • Improved product return rate in case of churn
  • Improve replacement service in case of defects
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After-Sales Service

Customer that use your product expect a reliable service when the product is defect or requires maintenance. After-sales service supports the way the customer experiences your product and brand promise.

  • Improved service resolution
  • Lower support costs
  • Happier customers who use your products
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Product Recall

Recalls are always unexpected and require a fast response to an urgent situation. Your reverse supply chain should include a product recall process that can be activated at any time.

  • Faster return of products in case of incidents
  • Better information to customers about issue resolution
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Product Take-Back

In the circular economy product returns keep the supply system alive. You care about your products and customers should be able to return the product when they stop using it.

  • Reduced footprint and landfill
  • Recover value from returned products
  • Continue the relation with your customer

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