The 12Return platform orchestrates and automates the Return-to-Value process


Flexible software products on the 12Return platform


The 12Return Program makes your digital transformation journey a success

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Your business might have multiple use cases that create returns. 12Return is designed to support these use cases with a single RMA software solution. Discover the solutions that we can help you with.

Direct-to-Customer Commerce

When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to be prepared for returns in different phases while the customer is using your product.

  • Offer a hassle-free customer return journey
  • Deploy smart return polices to reduce freight spend
  • Speed up the Return-to-Settlement cycle time
  • Avoid inventory write-off

Subscription Economy

In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.

  • Improved product return rate in case of churn
  • Improve replacement service in case of defects

After-Sales Service

Customer that use your product expect a reliable service when the product is defect or requires maintenance. After-sales service supports the way the customer experiences your product and brand promise.

  • Improved service resolution
  • Lower support costs
  • Happier customers who use your products

Product Recall

Recalls are always unexpected and require a fast response to an urgent situation. Your reverse supply chain should include a product recall process that can be activated at any time.

  • Faster return of products in case of incidents
  • Better information to customers about issue resolution

Product Take-Back

In the circular economy product returns are the necessary fuel to keep the supply system alive. You care about your products and customers should be able to return the product when the stop using it.

  • Reduced footprint and landfill
  • More value from returned products
  • Continuing relation with a customer who stops using your product

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