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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Run efficient returns management operations in your in-house or outsourced warehouse.

Transform your reverse supply chain for a changing economy

Modern supply chains need to deal with new challenges; customer centricity, circularity, and agility. 12Return helps enterprise brands to transform their reverse supply chain to manage the challenges of product returns in a changing economy.

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Customer-Centric

12Returns customer communication interfaces allow you to offer a customer-centric and hassle-free returns process in your B2B, B2C, and D2C channels.

Global Operations

12Return allows you to implement and manage a global network of in-house or outsourced returns management operations.

Circularity

Lead the journey towards a circular economy by implementing return cycles in your supply chain for the return and redeployment of your products.

Analytics

Turn the data of your returns process into valuable insights for better business decisions. 

Established brands have transformed their reverse supply chain

Somfy has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Remeha has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Philips has implemented a reverse supply chain for their subscription programs in Europe and United States.

Somfy
Remeha
Philips