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CUSTOMER RETURNS

Offer a better customer experience in any channel where customers return products.

OPERATIONS

Run efficient operations in your in-house or outsourced warehouse.

Transform your reverse supply chain for a changing economy

Modern supply chains need to deal with new challenges; customer centricity, circularity, and agility. 12Return helps enterprise brands to transform their reverse supply chain to manage the challenges of product returns in a changing economy.

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Customer-Centric

12Returns customer communication interfaces allow you to offer a customer-centric and hassle-free returns process in your B2B, B2C, and D2C channels.

Global Operations

The 12Return platform allows you to implement and manage a global network of in-sourced or outsourced reverse logistics operations.

Circularity

Lead the journey towards a circular economy by implementing return cycles in your supply chain for the return and redeployment of your products.

Established brands have transformed their reverse supply chain

Somfy has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Remeha has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Philips has implemented a reverse supply chain for their subscription programs in Europe and United States.

Somfy
Remeha
Philips