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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

Transform your reverse supply chain for a changing economy

Modern supply chains need to deal with new challenges; customer centricity, circularity, and agility. 12Return helps enterprise brands to transform their reverse supply chain to manage the challenges of product returns in a changing economy.

Enterprise

Limited change, high impact

You don't want to spend time and resources on heavy change management. Unify the end-to-end returns process on the 12Return platform to streamline the returns process between multiple teams and to minimize change management during transformation.

Simple integration, high impact

You don't want to spend time and resources on complex IT integration with your legacy business systems. Unify the end-to-end returns process on the 12Return platform with simple integration to your existing business systems.

Lead the way to a future-proof supply chain

Customer-Centricity

12Returns customer communication interfaces allow you to offer a customer-centric and hassle-free returns process in your B2B, B2C, and D2C channels.

Global Operations

12Return allows you to implement and manage a global network of in-house or outsourced return centers.

Circularity

Lead the journey towards a circular economy by implementing return cycles in your supply chain for redeployment of returned products.

Analytics

Turn the data of the end-to-end returns process into valuable insights for better business decisions. 

Established brands have already transformed their reverse supply chain

Somfy has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Remeha has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Philips has implemented a reverse supply chain for their subscription programs in Europe and United States.

Somfy
Remeha
Philips

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