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PLATFORM

The 12Return platform orchestrates and automates the returns process and connects with your CRM and ERP systems.

Platform

CUSTOMER RETURN JOURNEY

Future-proof customer return journey and automated return policy to streamline the inflow of product returns from customers.

Engaged customer

RETURN CENTER OPERATIONS

Efficient receiving, grading, and disposition of returned products to reduce operations costs and to minimize inventory write-off.

Smooth operator

Transform your reverse supply chain for a changing economy

Modern supply chains need to deal with new challenges; customer centricity, circularity, and agility. 12Return helps mid-market and enterprise brands to transform their reverse supply chain to manage the challenges of product returns in a changing economy.

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Put your customer at the center of your reverse supply chain
Drive operations efficiency in your return centers
Recover the value of returned products in a new value chain

Established brands that have transformed their reverse supply chain

Somfy has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Remeha has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Philips has implemented a reverse supply chain for their subscription programs in Europe and United States.

Somfy
Remeha
Philips