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CUSTOMER RETURNS

Offer a better customer experience in any channel where customers return products.

OPERATIONS

Run efficient operations in your in-house or outsourced warehouse.

Your returns WMS for efficient warehouse operations.

No matter how returns arrive at your warehouse, returned products should not lose their value being idle. 12Return is the WMS for returns that perfectly works with the core Warehouse Management System in your warehouse.

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Global brands, big and small, use 12Return

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Fairphone

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The right tools for warehouse operators

Receive & Grade

Each returned products is unique and needs its own grading to identify the state of the product and to determine the follow-up disposition.

Inventory

Returned products can be stored in the Available-for-Disposition inventory until final disposition takes place.

Disposition

A-graded products can be replenished to the  regular inventory in your core Warehouse Management System. B-graded products can be revalued through repair, refurbishment, and recycling disposition with external vendors.

Your WMS for returns that works well in any preferred situation

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Fully integrated with the Self-Service and Support Desk tools to combine customer returns and operations into one streamlined returns process.

 

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Connect the Returns WMS as an add-on to your core Warehouse Management System.

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Deploy the Return WMS at your preferred logistics service provider to setup a controlled returns process.

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Outsource your returns process to ReturnDock.

Endless possibilities along the way

Multi-Warehouse

12Return supports multiple return centers in your reverse supply chain that can be managed with a central control tower dashboard.

Routing

Define smart routing rules to automate shipping from any customer location to a designated returns center.

Return-to-Vendor

12Return supports processes for restock, internal product recovery, and integration with external disposition partners and vendors.

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