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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURN BIRD

OPTIONS

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

RETURN DOCK

OPTIONS

COMPANY TYPE

USE CASE

PLATFORM

LEARN
Get in Touch

CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURN BIRD

OPTIONS

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

RETURN DOCK

OPTIONS

COMPANY TYPE

USE CASE

PLATFORM

LEARN

Make your service process customer-centric

In today's economy your sales and services processes need to be customer-centric and hassle-free. 12Return helps SMB's to become customer-centric with adding a self-service RMA portal to their existing business system.

SMB
Seamless return experience

Customers expect a seamless experience when they ask for service and return a product. 12Return turns your returns process into a self-service that pleases your customer and makes your support agents more efficient.
Simple IT integration

You don't want to spend time and resources on complex IT integration with your legacy business systems. Unify the end-to-end returns process on the 12Return platform with simple integration to your business systems.

Think big, start small, we scale with you

Customer-Centric

12Returns customer communication interfaces allow you to offer a customer-centric and hassle-free returns process in your B2B, B2C, and D2C channels.

Integrated

12Return easily integrates with your existing backend systems and turns your returns and after-sales business processes into future-proof customer-centric processes.

Scalable

12Return supports a start-small, scale-fast approach to transform your reverse supply chain in a step-by-step transition based on priorities and capabilities.
Returns Service

Connect your Return Bird account to our Managed Returns Service.

Great businesses offer a future-proof returns service to their customers

Interhiva has implemented a returns process for commerce and after-sales returns from dealers and end-users in Europe.

Remeha has transformed their reverse supply chain for commerce and after-sales returns from dealers and end-users in Europe.

Conrad has implemented a returns process for commerce and warranty returns from on-line purchases.
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Remeha
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12Return is cloud-based software for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system enable (retail) brands and logistics service providers to deal with returns from anyone from anywhere.
 

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