Behind every return is a customer who is asking for service. 12Return supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.
12Return allows you to set up different return policies for any reason customers want to return, like returns, exchanges, and warranty.
Authorize returns automatically, manually, or define smart automation rules to manage returns authorization at scale.
Define beautiful email templates to automatically send status updates to your customer.
12Return supports shipping from 146 countries and allows you to offer a uniform returns process to any customer, no matter where they are.
Define smart routing rules to automate shipping from any customer location to a designated returns center.
Use your (or our) UPS or DHL account for domestic and international system. 12Return has covered the integrations for you.
Communicate with customers in their preferred language.
Deploy 12Return in your return centers to streamline operations or connect the 12Return return tool to your existing backend systems.
Understand where returns come from and why. Unlock valuable insights from unified return data.