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GENERAL

Build a unified reverse supply chain and returns management process on a single platform.

RETURN BIRD

Streamline customer returns in any channel where customers return products.

RETURN DOCK

Receive and Grade returned products in your in-house or outsourced warehouse.

Here is your support desk for a customer-centric returns service.

Behind every return is a customer who is asking for service. 12Return supports effective customer conversations in every phase of the returns process, which means more productive support agents and more satisfied customers.

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Global brands, big and small, use 12Return

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A personal service desk for support agents

Return Policies

12Return allows you to set up different return policies for any reason customers want to return, like returns, exchanges, and warranty.

 

Gatekeeping

Authorize returns automatically, manually, or define smart automation rules to manage returns authorization at scale.

Status Updates

Define beautiful email templates to automatically send status updates to your customer.

Integrated with the tools and services for better after-sales service

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Endless possibilities along the way

Countries

12Return supports shipping from 146 countries and allows you to offer a uniform returns process to any customer, no matter where they are.

Routing

Define smart routing rules to automate shipping from any customer location to a designated returns center.

Shipping

Use your (or our) UPS or DHL account for domestic and international system. 12Return has covered the integrations for you.

Multi-Language

Communicate with customers in their preferred language.

 

Operations

Deploy 12Return in your return centers to streamline operations or connect the 12Return return tool to your existing backend systems.

Insights

Understand where returns come from and why. Unlock valuable insights from unified return data.

Let's have a conversation

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