Customers are informed about what will happen and what has happened in the returns process. You can offer better service in the returns process with personal and relevant information. Automation helps you to offer reliable status updates at scale.
Customers can see all returns in the hosted customer portal and track the status of the end-to-end process from return to settlement.
Customers can see all returns in the hosted customer portal and directly track the shipping status at the tracking page of the chosen carrier.
Customers can define their preferences for receiving email updates about the status of the end-to-end process from return to settlement.
You can define personal and relevant emails to keep your customer informed about every step in the returns process.
You can design beautiful email templates in your brand identity with flexible custom HTML.
You can design relevant email content with data widgets that automatically include the relevant data for a return.
You can update any external system about the status of a return with Return Alerts.
Many of us know the abbreviation RMA but what does it stand for?
See how Dexter Bawbund experiences the customer return journey.
Read how technology can facilitate the customer journey.