Get in Touch

GENERAL

Build a unified reverse supply chain and returns management process on a single platform.

RETURN BIRD

Streamline customer returns in any channel where customers return products.

RETURN DOCK

Receive and Grade returned products in your in-house or outsourced warehouse.

Menu
Free Pack
Buy Now
shutterstock_1309091323

Customers stay in the know about the return and its status

Keep customers engaged and involved with personal and relevant information about the end-to-end returns process. 

Contact Us

Somfy_gray_150x150

 

Fairphone

 

remarkable_gray_150x150

 

Philips_150x150

 

Keep customers informed about the entire return journey. From return to settlement.

Customers are informed about what will happen and what has happened in the returns process. You can offer better service in the returns process with personal and relevant information. Automation helps you to offer reliable status updates at scale.

Return status

Customers can see all returns in the hosted customer portal and track the status of the end-to-end process from return to settlement.

smartmockups_track-1

 

smartmockups_ups

 

Shipment tracking

Customers can see all returns in the hosted customer portal and directly track the shipping status at the tracking page of the chosen carrier.

Email updates

Customers can define their preferences for receiving email updates about the status of the end-to-end process from return to settlement.

Email_top

 

Flexibility included!

Emails

You can define personal and relevant emails to keep your customer informed about every step in the returns process.

Templates

You can design beautiful email templates in your brand identity with flexible custom HTML.

Widgets

You can design relevant email content with data widgets that automatically include the relevant data for a return.

Alerts

You can update any external system about the status of a return with Return Alerts.

Automation reduces manual interaction to service your customer.

Reduced Contact Hours
Reduced Response Time
Reduced Customer Inquiries

I want to organise the customer return journey!

Contact Us

Get inspired by our blog.

Computer keyboard and multiple social media images

What does RMA stand for

Many of us know the abbreviation RMA but what does it stand for?

Learn More →

Portrait happy young woman thinking dreaming has many ideas looking up isolated office windows background. Positive human face expression emotion feeling reaction. Decision making process concept

The customer journey

See how Dexter Bawbund experiences the customer return journey.

Learn More →

Brainstorm against business interface with graphs and data

Technology

Read how technology can facilitate the customer journey.

Learn More →