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PLATFORM

The 12Return platform orchestrates and automates the returns process and connects with your CRM and ERP systems.

Platform

CUSTOMER RETURN JOURNEY

Future-proof customer return journey and automated return policy to streamline the inflow of product returns from customers.

Engaged customer

RETURN CENTER OPERATIONS

Efficient receiving, grading, and disposition of returned products to reduce operations costs and to minimize inventory write-off.

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Your Returns Process

Discover how 12Return supports your reverse supply chain.

Setup
Platform

Setup

You have full control to set up your end-to-end reverse supply chain with 12Return. You can define products, countries, channels, return policies, destinations, carrier services, emails, and vendors and group these together in workflows that automate your returns management process.

Platform

Create
Engaged Customer

Create a Return

Creating a return is supported in different ways. Customers can create a return in a 12Return hosted RMA portal or in your system that is connected to the 12Return API. Agents can create a return for the customer in the backend service module.

Engaged customer

Authorize
Engaged Customer

Authorize a Return

Returns are authorized automatically or manually by an agent. Agents have full control to approve or reject products, add reject reasons and select shipping options. Agents can communicate with the customer with manual and automated messages.

Engaged customer

Ship
Engaged Customer

Ship a Return

When a return is authorized automatically, customers will receive a return shipping label on-demand. When a return needs to be authorized, the agent has full control to select the carrier. 12Return supports returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS and DHL. With a virtual carrier service, you can work with any carrier.

Engaged customer

Receive
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Receive a Return

You can ship returns to a designated return center. When a return has been received the customer can be informed with an automated email. Products can be graded to determine the disposition tactic and stored in a controlled inventory until disposition takes place.

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Settle
Engaged Customer

Settle a Return

Once a return has been received, agents can complete resolution with the customer. Agents can create a service memo to inform the customer about the resolution. The Return Alert can update your ERP system to trigger a settlement action, like a refund.

Engaged customer

Recover
Smooth Operator

Recover a Product

You can manage product disposition with internal or external partners and vendors. During the disposition, you have full control over work-in-progress inventory at external vendors. Products that return after disposition, like repaired products, can be stored in a controlled inventory and shipped to the customer.

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Insights
Platform

Insights

12Return creates valuable business insights from the unified transactional returns data. You can unlock these insights in pre-defined dashboards or retrieve any data from 12Return with a suite of Resource APIs.

Platform

ROI
Platform

Return on Investment

A controlled and streamlined reverse supply chain delivers value in a customer-centric and circular economy. You can offer better service to your customer, reduce logistics and operations costs, avoid inventory write-off, and contribute to a better planet.

Platform

Customer Success

Remarkable

reMarkable ships products to customers directly from Asia. Customers return to reMarkable with DHL. 12Return organises the global reverse supply chain.

Customer Success

Somfy

Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe. Read more ...

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