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Walk the Process

Discover how 12Return supports your reverse supply chain.

Setup
Agile Supply Chain

Setup

You can setup your end-to-end reverse supply chain with 12Return. You can define countries, channels, return policies, destinations, and carrier services and group these together in workflows that automate your returns management process.

Agile supply chain

Create
Engaged Customers

Create a Return

Creating a return is supported in different ways. Customers can create a return in a 12Return hosted RMA portal or in your system that is connected to the 12Return API. Agents can also create a return for the customer in the backend service module.

Engaged customers

Authorize
Engaged Customers

Authorize a Return

Returns are authorized automatically or manually by an agent. Agents have full control to approve or reject products and add reject reasons. Agents can adjust the destination of the return and select a carrier service. Agents can communicate with the customer with manual and automated messages.

Engaged customers

Ship
Engaged Customers

Ship a Return

When a return is authorized automatically, customers will receive a return shipping label on-demand. When a return needs to be authorized by an agent, the agent has full control to select the return destination and carrier. 12Return supports returns from 149 countries with paid and pre-paid drop-off and pickup services from UPS and DHL.

Engaged customers

Receive
Smooth Operations

Receive a Return

You can ship returns to one or multiple return centers. When a return has been received the customer can be informed with an automated branded email. Products can be graded to determine the disposition tactic and stored in the Available-for-Disposition inventory until disposition takes place.

Smooth operations

Settle
Engaged Customers

Settle a Return

Once a return has been received, agents can settle the service with the customer. Agents can create service memo's to inform the customer about the settlement. The Return Alert can update your system to trigger a settlement action, like a refund, in your ERP system.

Engaged customers

Recover
Smooth Operations

Recover a Product

You can manage product disposition with internal or external partners. You can group products in work-orders to manage the disposition. During the disposition, you have full control of work-in-progress inventory. When products return after disposition, like repaired products, these can be stored in the Available-for-Service inventory and shipped to the customer.

Smooth operations

Insights
Agile Supply Chain

Insights

12Return creates valuable business insights from the unified transactional returns data. You can unlock these insights in pre-defined dashboards or retrieve any data from 12Return with a suite of Resource APIs.

Agile supply chain

ROI
Agile Supply Chain

Return on Investment

A controlled and streamlined reverse supply chain delivers value in a customer-centric and circular economy. You can offer better service to your customer, reduce logistics and operations costs, avoid inventory write-off, and contribute to a better planet.

Agile supply chain

Customer Success

Remarkable

reMarkable ships products to customers directly from Asia. Customers return to reMarkable with DHL. 12Return organises the global reverse supply chain.

Customer Success

Somfy

Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe. Read more ...

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