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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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Why (retail) brands choose 12Return

 

Retail brands in cross-border commerce are in control of their end-to-end returns process and achieve better customer service and more efficient returns management operations.

 

Returns are here to stay

Direct-to-Customer

When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to deal with product returns from customers when they don't like the product or when it is defect.

Subscription Economy

In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.

Circular Economy

In the circular economy product returns are the source for creating new product value. You care about your products and customers should be able to return a product when they stop using it.

Your Challenge

 

In your Reverse Supply Chain you need to manage two important aspects: customers who return products and products that are returned.

The returns management process comprises different activities that are managed by different parties and systems.

You are lacking visibility and efficiency in a fragmented returns process. Customers are not served well and products are often losing their value. The costs of returns are a financial burden.

12Return is a SaaS platform that helps (retail) brands manage their end-to-end returns process.

Return Bird provides a branded returns portal for customers to create, ship, and track returns. Our intelligent shipping software organizes shipping to a local Return Dock warehouse where returns are received and sorted for consolidated delivery to your warehouse or where products are restocked for re-fulfilment to a new customer. 12Return supports you to save operations costs, improve customer service, and maximize the redeployment of returned products.

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Turn returns into value

Discover how a necessary business process creates value for your business.

Engaged Customers

97% of consumers say they’ll buy with you again if they have a positive returns experience. Drive conversion with the right expectations, keep your customers delighted and engaged, and make them come back after a positive experience.

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Customer returns

 

Returns management operations

 

Smooth Operations

Returns management operations contributes to better customer service and a higher redeployment rate of returned products. Drive cost reductions with efficient operations, offer customers a fast refund and restock products faster, and avoid inventory write-off and become circular.

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Your Solution

Intelligent Software

Return Bird provides a branded returns portal for customers to create, ship, and track returns. The merchant dashboard powers your teams to be in control of the end-to-end returns process.

Managed Returns

Our intelligent shipping software organizes shipping to a local Return Center where returns are received and sorted for consolidated delivery to your warehouse or where products are restocked for re-fulfilment to a new customer.

Return on Investment

12Return supports you to save operations costs, improve customer service, and maximize the redeployment of returned products.

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Customer Success

Remarkable

reMarkable ships products to customers worldwide directly from Asia. Customers return to reMarkable with DHL. 12Return organises their global reverse supply chain.

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Customer Success

Somfy

Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe. Read more ...

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