Direct-to-Customer

When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to deal with product returns from customers when they don't like the product or when it is defect.

Subscription Economy

In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.

Circular Economy

In the circular economy product returns are the source for creating new product value. You care about your products and customers should be able to return a product when they stop using it.

Seamless returns experience for your customer

97% of consumers say they’ll buy with you again if they have a positive returns experience. Drive conversion with the right expectations, keep your customers delighted and engaged, and make them come back after a positive experience.

• Use a return portal for customers to create, ship, and track a return
• Connect your webshop (Shopify, Magento, WooCommerce, API)
• Accept returns from one or a few countries
• Use one or a few carriers
• Send returns to one destination

End-to-end returns management process

Returns management operations contributes to better customer service and a higher redeployment rate of returned products. Drive cost reductions with efficient operations, offer customers a fast refund, restock products faster, avoid inventory write-off, and become circular.

• Accept returns from multiple channels
• Accept returns from more countries
• Use specific carriers for each country
• Use local return hubs in each country
• Integrate the returns process in your in-house or outsourced warehouse