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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Efficient returns management operations for better redeployment of returned products.

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The solution to returns is end-to-end

 

Retail brands in cross-border commerce are in control of their end-to-end returns process and achieve better customer service and more efficient returns management operations.

E2E Process

Returns are here to stay

Direct-to-Customer

When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to deal with product returns from customers when they don't like the product or when it is defect.

Subscription Economy

In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.

Circular Economy

In the circular economy product returns are the source for creating new product value. You care about your products and customers should be able to return a product when they stop using it.

Your Challenge

 

You need to manage two important aspects: customers who return products and products that are returned.

The returns process exists of different activities that are managed by different parties and systems.

You are lacking visibility and efficiency in a fragmented returns process. Customers are not served well and products are often losing their value. The costs of returns are a financial burden.

12Return is a SaaS platform that is truly different from the many return tools out there.

Prepared for global returns

In its core, 12Return has been designed with global returns in mind. No need for multiple tools, 12Return easily scales with you when your business grows.

 

No one-size-fits-all

You have personal access to your account settings and you are free to set up and customize return policies, return reasons, emails, carriers, logistics routes, and much more.

Multi-language

Everything customer-facing, such as the return portal, emails, return reasons, and documents, can be set up in different languages.

Works with any system

Of course, 12Return works with popular systems like Shopify. But there's more. 12Return works with any system and even stand-alone. Our suite of APIs gives you the flexibility to connect any system.

Multi-Channel

In it's core, 12Return has been designed with multi-channel returns in mind. No matter where you sell, 12Return handles returns from all sales channels.

Managed returns

Managed Returns is an all-in-one returns service in Europe and United States. You can also handle returns in your in-house or outsourced warehouse.

Better returns in 1..2 steps

Think big, start small, we scale with you.

Seamless returns experience for your customer

97% of consumers say they’ll buy with you again if they have a positive returns experience. Drive conversion with the right expectations, keep your customers delighted and engaged and make them come back after a positive experience.

  • Return portal for customers to create, ship, and track a return
  • Connect your webshop (Shopify, Magento, WooCommerce, API)
  • Global carrier services from UPS or DHL
  • Ship returns to your warehouse
Discover Return Bird
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End-to-end returns management process

An end-to-end returns process helps you to refund faster and restock products for a new sale. Drive cost reductions with efficient operations, offer customers a fast refund, restock products faster, avoid inventory write-off, and become circular.

  • Use local carriers services in each country
  • Ship returns to a local return hub
  • Integrate the returns process in your in-house or outsourced warehouse

Discover Return Dock

Your Solution

Intelligent Software

Define and implement a future-proof returns process with Return Bird.

Managed Returns

Connect Return Bird to our Managed Returns service and we take care of your returns.

Return on Investment

Save operations costs, improve customer service, and maximize the redeployment of returned products.

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Customer Success

Remarkable

reMarkable ships products to customers worldwide directly from Asia. Customers return to reMarkable with DHL. 12Return organises their global reverse supply chain.

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Customer Success

Somfy

Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe. Read more ...

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Learn how 12Return supports your reverse supply chain.

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