Retail brands in cross-border commerce are in control of their end-to-end returns process and achieve better customer service and more efficient returns management operations.
When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to deal with product returns from customers when they don't like the product or when it is defect.
In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.
In the circular economy product returns are the source for creating new product value. You care about your products and customers should be able to return a product when they stop using it.
You need to manage two important aspects: customers who return products and products that are returned.
The returns process comprises different activities that are managed by different parties and systems.
You are lacking visibility and efficiency in a fragmented returns process. Customers are not served well and products are often losing their value. The costs of returns are a financial burden.
In its core, 12Return has been designed with global returns in mind. No need for multiple tools, 12Return is the single returns solution for your global Direct-to-Consumer business.
You have personal access to your account settings. You are free to set up and customize return policies, return reasons, emails, carriers, logistics routes, and much more.
Everything customer-facing, such as the return portal, emails, return reasons, and documents, can be set up in 9 different languages.
Of course, 12Return works with popular systems like Shopify. But there's more. 12Return works with any system and even stand-alone. Our suite of APIs gives you the flexibility to connect any system in your supply chain.
In it's core, 12Return has been designed with multi-channel returns in mind. No matter where you sell, 12Return handles returns from all sales channels.
No matter if you operate one or multiple warehouses, in-house warehouse or outsourced to a logistics service provider. 12Return fully integrates the customer returns process with any type of operations.
Think big, start small, we scale with you
97% of consumers say they’ll buy with you again if they have a positive returns experience. Drive conversion with the right expectations, keep your customers delighted and engaged, and make them come back after a positive experience.
Returns management operations contributes to better customer service and a higher redeployment rate of returned products. Drive cost reductions with efficient operations, offer customers a fast refund, restock products faster, avoid inventory write-off, and become circular.
Return Bird provides a branded returns portal for customers to create, ship, and track returns. The merchant dashboard powers your teams to be in control of the end-to-end returns process.
Our intelligent shipping software organizes shipping to a local Return Center where returns are received and sorted for consolidated delivery to your warehouse or where products are restocked for re-fulfilment to a new customer.
12Return supports you to save operations costs, improve customer service, and maximize the redeployment of returned products.
reMarkable ships products to customers worldwide directly from Asia. Customers return to reMarkable with DHL. 12Return organises their global reverse supply chain.
Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe. Read more ...