Retail brands in cross-border commerce are in control of their end-to-end returns process and achieve better customer service and more efficient returns management operations.
When you sell and ship directly to end-customers you can no longer proxy reverse logistics to retailers or third parties. You need to deal with product returns from customers when they don't like the product or when it is defect.
In the subscription economy product ownership changes to product usership. When you remain owner of the product that is used by your customer you need to deal with returns in case of subscription cancellations and product defects.
In the circular economy product returns are the source for creating new product value. You care about your products and customers should be able to return a product when they stop using it.
You need to manage two important aspects: customers who return products and products that are returned.
The returns process exists of different activities that are managed by different parties and systems.
You are lacking visibility and efficiency in a fragmented returns process. Customers are not served well and products are often losing their value. The costs of returns are a financial burden.
In its core, 12Return has been designed with global returns in mind. No need for multiple tools, 12Return easily scales with you when your business grows.
You have personal access to your account settings and you are free to set up and customize return policies, return reasons, emails, carriers, logistics routes, and much more.
Everything customer-facing, such as the return portal, emails, return reasons, and documents, can be set up in different languages.
Of course, 12Return works with popular systems like Shopify. But there's more. 12Return works with any system and even stand-alone. Our suite of APIs gives you the flexibility to connect any system.
In it's core, 12Return has been designed with multi-channel returns in mind. No matter where you sell, 12Return handles returns from all sales channels.
Managed Returns is an all-in-one returns service in Europe and United States. You can also handle returns in your in-house or outsourced warehouse.
Think big, start small, we scale with you.
97% of consumers say they’ll buy with you again if they have a positive returns experience. Drive conversion with the right expectations, keep your customers delighted and engaged, and make them come back after a positive experience.
Returns management operations contributes to better customer service and a higher redeployment rate of returned products. Drive cost reductions with efficient operations, offer customers a fast refund, restock products faster, avoid inventory write-off, and become circular.
Define and implement a future-proof returns process with Return Bird.
Connect Return Bird to our Managed Returns service and we take care of your returns.
Save operations costs, improve customer service, and maximize the redeployment of returned products.
reMarkable ships products to customers worldwide directly from Asia. Customers return to reMarkable with DHL. 12Return organises their global reverse supply chain.
Somfy has organised their entire returns process for return flows from consumers, dealers, and resellers. 12Return has been integrated with TNT and UPS to manage incoming returns from customers in Europe. Read more ...