--- title: 12return blog | Stef de Bont (2) description: Join the 12return blog for more insights into returns management. (2) --- [![12return](https://www.12return.com/hubfs/Website%20assets/Logo%2012return/12%20return%20transparance%20back%20ground%20new%20resolution.svg)](https://www.12return.com) - PRODUCTS ## Software and services for cross-border returns ### [Return portal Digital returns to remove the friction from the customer return journey and to improve sales retention.](https://www.12return.com/return-portal) ### [Merchant dashboard Personal dashboard for support agents to be in control of all returns and to gain insights from returns data.](https://www.12return.com/merchant-dashboard) ### [International shipping Global and local carrier services for hassle-free, cost-effective, and sustainable returns from any customer anywhere.](https://www.12return.com/reverse-logistics) ### [Local returns processing Returns processing services in Europe and the United States for reuse of products in a cost-effective and sustainable way.](https://www.12return.com/local-returns-processing) - [SOLUTIONS](https://www.12return.com/customer-service) ## [Solutions for every team](https://www.12return.com/customer-service) ### [Customer service 45% less time spent on irrelevant customer contact.](https://www.12return.com/customer-service) ### [Logistics 30% savings in freight spent with local shipping.](https://www.12return.com/logistics_old) ### [Operations 25% reduction in time and costs for restocking and reusing products](https://www.12return.com/local-returns-processing) - [INTEGRATIONS](https://www.12return.com/ecommerce-systems) ## [Integrations with systems and service for your returns](https://www.12return.com/ecommerce-systems) ### [E-commerce systems 12return integrates with your favorite e-commerce system.](https://www.12return.com/ecommerce-systems) ### [Carrier services 12return integrates with global and local carriers.](https://www.12return.com/carrier-services) ### [Marketplaces 12return integrates with your marketplaces of choice.](https://www.12return.com/market-places) ### [Fulfillment 12return partners with fulfillment and logistics service providers.](https://www.12return.com/fulfillment) ### [Revalue channels 12return integrates with revalue channels.](https://www.12return.com/revalue-channels) ### [Productivity tools 12return integrates with your favorite productivity tools.](https://www.12return.com/productivity-tools) - [PRICING](https://www.12return.com/pricing_draft0001) - RESOURCES ## Resources to turn your returns process into an asset ### [Help center Documentation for users to work with 12return.](https://help.12return.com/en/) ### [Developer Documentation for developers to integrate with 12return.](https://developer.returnbird.com/) ### [Program The 12return program supports the transformation of your returns process.](https://www.12return.com/program) ### [GDPR 12return takes data security seriously.](https://www.12return.com/general-data-protection-regulation) ### [Whitepapers and more Whitepapers and more to inspire and rethink returns.](https://www.12return.com/whitepapers) ### [Blog Join the 12return blog for more insights into returns management.](https://www.12return.com/company/blog) - COMPANY ## We are 12return ### [Our story We are one...two...return.](https://www.12return.com/our-story) ### [Contact Contact us at any time.](https://www.12return.com/contact) ### [Demo Request a demo of our software and services.](https://www.12return.com/demo) ### [Partner program Become a partner in the 12return ecosystem.](https://www.12return.com/partner-program) ### [Newsroom Stay informed about what's happening at 12return.](https://www.12return.com/company/newsroom) [CONTACT](https://www.12return.com/contact) AUTHOR # Stef de Bont ## Stories by Stef --- returns management ### [The Return Rate in a new perspective](https://www.12return.com/company/blog/the-return-rate-in-a-new-perspective) How to calculate a reliable return rate? Stef de Bont Jun 7, 2017 customer journey ### [Open Source Last Mile Logistics](https://www.12return.com/company/blog/open-source-last-mile-logistics) Direct end-customer commerce involves a direct delivery to the end-customer and this puts a heavy pressure on logistics. Stef de Bont Jun 7, 2017 returns management ### [Who to give responsibility for the Return Policy?](https://www.12return.com/company/blog/who-to-give-responsibility-for-the-return-policy) It is an interesting question who in the organization should hold the responsibility for the return policy. Stef de Bont Jun 7, 2017 returns management ### [How sustainable are product returns?](https://www.12return.com/company/blog/how-sustainable-are-product-returns) There has been a lot of debate about the fact that product returns are not sustainable. Let’s have a closer look at returns and sustainability. Stef de Bont Jun 7, 2017 returns management ### [How Technology facilitates the extended Customer Journey](https://www.12return.com/company/blog/how-technology-facilitates-the-extended-customer-journey) How Technology facilitates the extended Customer Journey Stef de Bont May 28, 2017 returns management ### [The Customer Journey of Dexter Bawbund](https://www.12return.com/company/blog/the-customer-journey-of-dexter-bawbund) Product returns occur in different phases while the customer is using your products. Stef de Bont Apr 24, 2017 returns management ### [Benefit from another customer interaction](https://www.12return.com/company/blog/benefit-from-another-customer-interaction) Benefit from another customer interaction Stef de Bont Apr 24, 2017 returns management ### [Set the right priorities when you start improving your returns process](https://www.12return.com/company/blog/set-the-right-priorities-when-you-start-improving-your-returns-process) Set the right priorities when you start improving your returns process Stef de Bont Apr 20, 2017 [1](https://www.12return.com/company/blog/author/stef-de-bont/page/1) [2](https://www.12return.com/company/blog/author/stef-de-bont/page/2) ### Get notified of new posts on the 12return blog Join the 12return blog for more insights into returns management. With 12return, you can connect the frontend and backend returns processes into a digital, integrated business process that is up to the challenges of returns and turns the returns process into an asset for your business. Made with ❤️ in The Netherlands, used by businesses and consumers around the world. ### Products - [Return portal](https://www.12return.com/return-portal) - [Merchant dashboard](https://www.12return.com/merchant-dashboard) - [International shipping](https://www.12return.com/reverse-logistics) - [Local returns processing](https://www.12return.com/local-returns-processing) ### Solutions - [Customer service](https://www.12return.com/customer-service) - [Logistics](https://www.12return.com/logistics_old) - [Operations](https://www.12return.com/operations) ### 12return - [Our story](https://www.12return.com/our-story) - [Contact us](https://www.12return.com/contact) - [Demo](https://www.12return.com/demo) - [Partner program](https://www.12return.com/partner-program) © 2022 12return All rights reserved [Privacy Policy](https://www.12return.com/privacy-policy-website) © 2021 Kalungi, Inc. - All Rights Reserved. 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