MERCHANT DASHBOARD

Make returns part of your daily work

Make the returns process part of your overall business process by unifying returns and integrating 12return with the systems and tools you already use. Enable all teams to work together in a unified returns process with accurate data from a single source of truth.

Merchant dashboard

Various teams, one connected returns process

Customer service

Customer service teams need to create, authorize, and settle returns. The Support Desk dashboard gives them all tools for their daily work.

Operations

Operations teams need to manage logistics and warehouse operations. The OPS Control dashboard gives them all tools for their daily work.

Basic, yet powerful tools for everyone

12return gives customer service and operations teams the tools and intelligence to manage returns from start to finish.

Merchant dashboard
GATEKEEPING

Avoid returns that are not needed

Automate how returns are authorized based on the rules of your return policy and the profile of the return.

ROUTING

Reduce the costs and impact of logistics

Automate how returns are shipped based on the rules of your return policy and the profile of the return.

SETTLEMENT

Maximize retention with reliable service

Automate how returns are settled with the customer based on the rules of your return policy and the profile of the return.

Get work done

Give your support agents a personal dashboard that helps them to get work done.

Notifications

No need to be in 12return all day. Simply integrate Zendesk, Teams, Slack, or any other favorite tool.

Profiling

Profile a return in real-time for intelligent and automated decisions.

Integration

Use our standard integrations or easily integrate with your e-commerce and business systems.

Tracking

Track the status of returns that are in transit with the carrier.

Status emails

Keep your customers informed with automated status emails in your brand identity.

Retention

Give customers a fast refund or store credit with smart automation rules.

Insights

Turn the data from your returns process into valuable insights for better business decisions.

EBOOK FOR CUSTOMER SERVICE MANAGERS

Get our free ebook on how you can level up customer service in the connected returns process

Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.

RETURNS

Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.

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OPERATIONS

Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.

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CIRCULARITY

Reuse products for a new purpose

Restock products for reselling to a new local customer or for reuse in any other way.

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See 12return in action