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CUSTOMER RETURNS EXPERIENCE

Offer customers a better returns experience on any channel they buy from you.

RETURNS MANAGEMENT OPERATIONS

Run efficient returns management operations in your in-house or outsourced warehouse.

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Merchants are in control of all returns

Power support agents to be in control of all returns and learn from valuable insights from a unified returns process.

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Don't miss the opportunity to turn the returns process into a value for your business.

Power support agents to be in control of all returns and learn from valuable insights from a unified returns process.

In control of all returns

Support agents can initiate a return for the customer and manage returns from start to finish. Return Profiling™ automation rules are the gatekeeper for accepting or rejecting returns in an intelligent way.

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Automated gatekeeping

Simply accept a return by default or define a unique return policy based on the characteristics of a return. Support agents have all controls to review and accept returns. With Return Profiling™ returns can be authorized automatically. No more manual intervention to manage intelligent Returns Material Authorization at scale.

Understand the details of all return dimensions

Understand the aggregated details of returns to discover return profiles that help you build better return policies and processes.

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Flexibility included!

REAL-TIME DASHBOARD

Support agents and operators have access to a personal real-time dashboard with the returns that are relevant for them.

INSIGHTS DASHBOARDS

Insights dashboard include pre-defined statistics about the returns process, returns, products, and customers.

CSV DATA DOWNLOAD

Support agents and operators have access to all relevant data about returns that can be downloaded to csv.

EXTRACT YOUR DATA

The data in 12Return is yours, so we allow you to extract it with a Resource API.

Data-driven improvements bring bottom-line savings.

Improved customer satisfaction
Reduced Cycle-Time
Improved Labour Efficiency

I want to learn from the data from the returns process!

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Get inspired by our blog.

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What does RMA stand for?

Many of us know the abbreviation RMA but what does it stand for?

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Warehouse management

How should a warehouse management system deal with returns?

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Returns Center Operations

What processes and tools do you need in your returns center operations?

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