Make returns part of your daily work
Make the returns process part of your overall business process by unifying returns and integrating 12return with the systems and tools you already use. Enable all teams to work together in a unified returns process with accurate data from a single source of truth.
Various teams, one connected returns process
Customer service
Customer service teams need to create, authorize, and settle returns. The Support Desk dashboard gives them all tools for their daily work.
Operations
Operations teams need to manage logistics and warehouse operations. The OPS Control dashboard gives them all tools for their daily work.
Basic, yet powerful tools for everyone
12return gives customer service and operations teams the tools and intelligence to manage returns from start to finish.
Avoid returns that are not needed
Automate how returns are authorized based on the rules of your return policy and the profile of the return.
Reduce the costs and impact of logistics
Automate how returns are shipped based on the rules of your return policy and the profile of the return.
Maximize retention with reliable service
Automate how returns are settled with the customer based on the rules of your return policy and the profile of the return.
Get work done
Give your support agents a personal dashboard that helps them to get work done.
Notifications
No need to be in 12return all day. Simply integrate Zendesk, Teams, Slack, or any other favorite tool.
Profiling
Profile a return in real-time for intelligent and automated decisions.
Integration
Use our standard integrations or easily integrate with your e-commerce and business systems.
Tracking
Track the status of returns that are in transit with the carrier.
Status emails
Keep your customers informed with automated status emails in your brand identity.
Retention
Give customers a fast refund or store credit with smart automation rules.
Insights
Turn the data from your returns process into valuable insights for better business decisions.
Get our free ebook on how you can level up customer service in the connected returns process
Turn returns into a competitive advantage
With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.
Retain customers with frictionless returns
An easy returns process with a local shipping experience that gives peace of mind to your customer.
Reduce time for fast refunds and restocking
Handle returns in your preferred location or use our local return hubs in Europe and the United States.
Reuse products for a new purpose
Restock products for reselling to a new local customer or for reuse in any other way.