Make returns part of your daily work
Make the returns process part of your overall business process by unifying returns and integrating 12return with the systems and tools you already use. Enable all teams to work together in a unified returns process with accurate data from a single source of truth.
Various teams, one connected returns process
Customer service teams need to create, authorize, and settle returns. The Support Desk dashboard gives them all tools for their daily work.
Operations teams need to manage logistics and warehouse operations. The OPS Control dashboard gives them all tools for their daily work.
Basic, yet powerful tools for everyone
12return gives customer service and operations teams the tools and intelligence to manage returns from start to finish.
Avoid returns that are not needed
Automate how returns are authorized based on the rules of your return policy and the profile of the return.
Reduce the costs and impact of logistics
Automate how returns are shipped based on the rules of your return policy and the profile of the return.
Maximize retention with reliable service
Automate how returns are settled with the customer based on the rules of your return policy and the profile of the return.
Get work done
Give your support agents a personal dashboard that helps them to get work done.
No need to be in 12return all day. Simply integrate Zendesk, Teams, Slack, or any other favorite tool.
Profile a return in real-time for intelligent and automated decisions.
Use our standard integrations or easily integrate with your e-commerce and business systems.
Track the status of returns that are in transit with the carrier.
Keep your customers informed with automated status emails in your brand identity.
Give customers a fast refund or store credit with smart automation rules.
Turn the data from your returns process into valuable insights for better business decisions.
Turn returns into a competitive advantage
With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.