MANAGE

Make returns part of your daily work

Simplify and streamline your returns process by integrating 12return with the systems and tools you already use. This will make it part of your overall business process, allowing all teams to work together in a connected returns process with accurate data from a single source of truth. 

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Merchant dashboard

Various teams, one connected returns process

Customer service

The Support Desk dashboard provides customer service teams with all the necessary tools to efficiently handle returns by allowing them to create, authorize, and settle returns. This will make the process more efficient for customer service teams and provide a better experience for your customers.

Operations

The OPS Control dashboard provides operations teams with all the necessary tools to manage logistics and warehouse operations. This will help them to optimize their daily work and ensure that all operations run smoothly.

GATEKEEPING

Eliminate unnecessary returns

Manually or automatically review returns to ensure that only appropriate items are accepted, giving you more control over what comes back and what shouldn't.

LOGISTICS

Lower logistics costs and minimize their impact

Control the shipping process of returns based on your return policy and the profile of the return which will ensure that your customers receive accurate service.

SETTLEMENT

Encourage store credit instead of refund

Automate the settlement process to complete returns quickly and according to customer expectations, which will provide your customers with a reliable service.

Benefits

Check out some of the benefits of the Merchant Dashboard to manage your returns process.

By avoiding mistakes or delays in the process, you will ensure that your customers receive accurate and timely service, which will improve their overall experience.

Eliminating the need for communication through email and Excel will streamline the process and make it more efficient.

By digitizing data, automated decisions can be made in the returns process which will improve accuracy and efficiency, providing your customers with a faster and more reliable service.

Collecting data for real-time dashboards and insights will help you better understand your customer's needs and preferences, allowing you to make informed decisions that will improve their overall experience.

Design and implement a connected returns process tailored to your business needs

  • Return Initiation

  • Shipping & Tracking

  • Processing

  • Manage

  • Notifications & Messaging

  • Data & Insights

Return Initiation

Return initiation

12return provides portals for both end-customers and support agents to initiate returns for any return policy, making the return process easy and convenient for everyone involved.

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Shipping & Tracking

Shipping & Tracking

Our integrated carrier services can be used with your own shipping rates or our rates, providing flexibility and convenience in the return process.

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Processing

Processing

Our tools and services are available for processing returns at either your own locations or our own, providing a flexible and adaptable solution for your business.

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Manage

Manage

A personal dashboard for support agents and logistics teams allows easy management of returns, providing a streamlined and organized process for your business.

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Notifications & Messaging

Notifications & Messaging

With our tools, everyone involved, including all systems, will be kept informed about the status of a return, ensuring a transparent and efficient process for all parties.

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Data & Insights

Data & Insights

Our tools enable you to gain valuable insights from the data of your returns process, allowing you to optimize and improve the process for both you and your customers.

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Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.

RETURNS

Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.

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OPERATIONS

Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.

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CIRCULARITY

Reuse products for a new purpose

Secure products for reselling to a new local customer or for reuse in any other way.

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See 12return in action

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