Power support agents to be in control of all returns and learn from valuable insights from a unified returns process.
Support agents can initiate a return for the customer and manage returns from start to finish. Return Profiling™ automation rules are the gatekeeper for accepting or rejecting returns in an intelligent way.
Simply accept a return by default or define a unique return policy based on the characteristics of a return. Support agents have all controls to review and accept returns. With Return Profiling™ returns can be authorized automatically. No more manual intervention to manage intelligent Returns Material Authorization at scale.
Understand the aggregated details of returns to discover return profiles that help you build better return policies and processes.
Support agents and operators have access to a personal real-time dashboard with the returns that are relevant for them.
Insights dashboard include pre-defined statistics about the returns process, returns, products, and customers.
Support agents and operators have access to all relevant data about returns that can be downloaded to csv.
The data in 12Return is yours, so we allow you to extract it with a Resource API.
Many of us know the abbreviation RMA but what does it stand for?