Power support agents to be in control of all returns, engage with your customers and learn from valuable insights from a unified returns process.
Support agents can initiate a return for the customer and manage returns from start to finish. Return Profiling™ automation rules are the gatekeeper for accepting or rejecting returns in an intelligent way.
Simply accept a return by default or define a unique return policy based on the characteristics of a return. Support agents have all controls to review and accept returns. With Return Profiling™ returns can be authorized automatically. No more manual intervention to manage intelligent Returns Material Authorization at scale.
Understand the aggregated details of returns to discover return profiles that help you build better return policies and processes.
Many of us know the abbreviation RMA but what does it stand for?