In every returned box is a valuable product
12return gives operations teams the tools to run effective returns processing operations for receiving, restocking, and reusing returned products.
One system, one unified process
Enable all teams to work together in a unified returns process with accurate data from a single source of truth.
You can use the free warehouse app for the receiving and grading process in your warehouse. When returns have been shipped from one of our locations, or by the customer to your warehouse directly, you can start the receiving process with all data in one system.
No more surprises when returns hit your dock
Be prepared when returns are shipped to your warehouse and start the receiving process with all relevant return data in one system.
No more disconnect between ops and customer service
Each returned product needs to be received and graded separately to check its condition. The status of the receiving process automatically updates the merchant dashboard for a paperless returns process between the warehouse and customer service teams. Returns can be refunded with accurate data from the receiving process.
No more valuable products catching dust
Turn returned products into sellable stock based on accurate data from the receiving process. You can upgrade products, add specific product information, add pictures, and prepare the product for listing in your webshop, outlet store, or recommerce channel.
No more workarounds in the wrong system
The warehouse app has been designed as an add-on to your Warehouse Management System to handle the specific receiving and grading process for returns. 12return holds the products that need disposition. 12return pre-alerts the WMS for products that can be restocked.