In every returned box is a valuable product

12return gives operations teams the tools to run effective operations for receiving, reworking, restocking, and reusing returned products.

Warehouse app

Local operations, centralized visibility and control

Your operations

You can use the operations app for the operations process in your own warehouse or at your preferred 3PL. Each activity automatically updates the return portal and merchant dashboard. The operations app can be easily integrated with your Warehouse Management System.

Our returns network

All locations in our returns network use the operations app for receiving, sorting, and shipping returns. When consolidated returns have been shipped from one of our locations, you can continue and finalize the receiving process in your warehouse with all data in one system.

All tools for effective operations

12return gives operations teams the tools to run effective operations for receiving, reworking, restocking, and reusing returned products.

Return Dock

Accurate processing for fast refunds and restocking

Be prepared when returns are shipped to your warehouse and start the receiving process with all relevant return data in one system.


Effective disposition to avoid product write-off

All products that do not classify for restocking, can be upgraded with repacking, rework, refurbishing, and repair.


Fast turn-around for resale to a new customer

Products can be restocked or listed on your outlet channel or external re-commerce channels.


The dashboard provides visibility of all returns that are in transit to your locations.

Sort & Scan

You can sort & scan returns for consolidated forwarding to any destination.

Check & Scan

You can check the content of returns and sort returns for consolidated forwarding to any destination.

Receive & Grade

You can inspect the products in a return and sort them based on grade and disposition tactics.

Serial numbers

Each product can be fully controlled with the serial number or any other type of identification.

Data fields

You can define any data fields to record any data in any part of the operations process.


In any part of the process, you can record product images that are available to anyone.


Graded products are recorded in designated inventories based on disposition tactics.

Internal revalue

You can set up an internal process to upgrade products in any way.


You can define all external vendors that offer disposition services to you.

Work orders

You can create work orders to ship returns to an external vendor.

Vendor WIP

You can manage work-in-progress at your vendors.


Get our free ebook on how you can level up operations in the connected returns process

Turn returns into a competitive advantage

With 12return, you can connect the frontend and backend returns processes into a digital and physical returns process that is up to the challenges of returns.


Retain customers with frictionless returns

An easy returns process with a local shipping experience that gives peace of mind to your customer.


Reduce time for fast refunds and restocking

Handle returns in your preferred location or use our local return hubs in Europe and the United States.


Reuse products for a new purpose

Restock products for reselling to a new local customer or for reuse in any other way.


See 12return in action