Overview

Returns Management Platform for product returns.

Frontend Solution

Streamline the inflow of product returns from customers.

Backend Solution

Optimize the process of receiving and grading returned products.

Total Solution

All-in-one Return Bird and Return Dock.

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12Return Blog

by Editorial Staff, on Mar 18, 2018 11:13:15 AM

A product that is returned with an RMA will pass many stations in the reverse supply chain. Different stakeholders have the need to be aware of the status of the …

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Topics:returns managementrma software

by Editorial Staff, on Mar 17, 2018 2:54:04 PM

RMA stands for Return Material Authorization. RMAs flow through the returns process and can be tracked throughout the process. Is blockchain the technology for RMA Software to track returns? Tracking …

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Topics:returns managementrma software

by Editorial Staff, on Mar 17, 2018 1:42:39 PM

How often have you asked yourself the question if you should invest in new RMA management software? It is a fair question as product returns become more relevant in any …

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Topics:rma software

by Stef de Bont, on Sep 4, 2017 8:55:28 PM

Logistics is all about supplying the right quantity of products to the customer at the right time, at the right costs, and in the right condition. Logistics is undergoing a …

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Topics:reverse supply chainreverse logisticsreverse logistics softwarerma portal

by Stef de Bont, on Aug 9, 2017 11:37:25 PM

Dear customer, Today marks an important day in the history of 12Return. Today we have completed the transition to "The new 12Return" that was first released on 5 October 2014 …

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Topics:About Returns

by Stef de Bont, on Jun 28, 2017 8:48:44 AM

According to Google, there is a daily average of 100 searches for the question "What does RMA stand for". It looks like many people are familiar with the term RMA …

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Topics:returns managementproduct returnsreturn policy

by Stef de Bont, on Jun 7, 2017 9:57:43 PM

This week I attended the first World Circular Economy Forum in Helsinki. It has been confirmed that the 2019 version of the forum will be held in Finland again. The …

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Topics:product returnscircular economy

by Stef de Bont, on Jun 7, 2017 9:53:53 PM

Companies that sell products likely deal with returns as well. In fact many companies deal with multiple return flows. The first flow, customer returns, is not such a problem anymore …

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Topics:returns managementreturn-to-vendor

by Stef de Bont, on Jun 7, 2017 9:51:22 PM

The year-end sales peak in on-line commerce will likely result in another reverse logistics peak in January. Typically that is the time I am being called by journalists to talk …

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Topics:returns management

by Stef de Bont, on Jun 7, 2017 9:48:04 PM

Direct end-customer commerce can be described as the phenomenon whereby products are directly sold to the end-customer. It is driven by 2 separate trends: brand (manufacturers) selling directly to the …

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Topics:customer journeyecommercelast-mile